How To File Vrbo Complaints and Get Your Issue Resolved
Vacation Rentals by Owner, better known by its acronym Vrbo, is a vacation rental online marketplace with over 70,000 properties. The company was under HomeAway for a few years but rebranded back to Vrbo—changing the original capitalization (VRBO) and pronunciation—after being acquired by ExpediaGroup in 2019.
Vrbo aims to provide dependable and affordable accommodation in top locations for travelers, but judging by the amount of negative online reviews, it often falls short.
Most common complaints against Vrbo revolve around not receiving confirmation emails after booking, being overcharged by the company, and the way in which they handle complaints about damaged properties.
If you’re a renter or a traveler and things don’t go exactly as planned, filing an official Vrbo complaint is the first step towards getting your issue resolved.
If the company doesn't respond or refuses to address your complaint, we'll show you how to take legal action against Vrbo and take the company to small claims court.
Vrbo has dedicated Help pages for travelers, owners, and property managers. All three web pages are just FAQs that provide generic answers to the most common question around travel, booking, reservations, and rates.
At the bottom of each Help page, you'll find the Contact Us button. Regardless of which of the three pages you are on, you'll be prompted to select whether you're a traveler, an owner, or a property manager.
After choosing the appropriate option and selecting an issue from the pop-up menu, you'll be provided with another set of common questions and answers, as well as with options to contact the company's customer support through live chat or by calling the customer service phone number.
The customer service phone number is the same regardless of what issue you're having. You can reach Vrbo's customer support representatives by calling 1-877-202-4291.
The average wait time is 45 minutes, and people report that Vrbo's customer service is slow and unresponsive.
If you can't get through to the customer support or can't get your issue resolved over the phone, you can mail a complaint letter to the company's corporate offices at:
11800 Domain Blvd 300 Austin, TX 78759
The company usually responds to complaints within a few days. If your complaint is resolved, you'll be provided with an email confirming the resolution.
|How To Contact Vrbo Customer Support|
If the company ignores your complaint or refuses to resolve your issue and offer a refund, you can file a complaint against Vrbo with an agency in charge of protecting consumer rights.
The two main regulatory bodies you can contact are:
- The Better Business Bureau (BBB)
- Federal Trade Commission (FTC)
The BBB is a nonprofit agency that looks into complaints about businesses in order to ensure compliance with local, state, and federal consumer protection laws. You can file a complaint with the BBB through this online form.
The FTC is a federal agency that handles complaints about unfair or deceptive business practices and claims. If the company has wronged you, you can file a report against Vrbo through this online form.
The FTC will investigate your claim and contact Vrbo on your behalf, demanding that the company addresses your complaint within the next two weeks. If they don't address it, the FTC can take legal action.
If you can't resolve your issue with the company and they don't acknowledge your complaint, you should consider taking legal action. The easiest way to sue the company is through small claims court.
In most cases, small claims court proceedings don't require hiring an attorney or spending large amounts of money on legal fees.
You can start the legal process by completing an online form on your local small claims court's website or by filing a lawsuit in person with the court clerk's office. The clerk will provide you with an estimate based on information about your case and the amount you'll be suing for.
You'll also need to write a professional demand letter and serve it to the company, letting Vrbo know that you're intent on pursuing legal action.
The demand letter must include:
- Your name and contact information
- The date, time, and place where you believe your claim occurred.
- Your physical address and phone number.
- The name of the business you're suing against.
- A description of your complaint.
- A statement indicating that the company has had an opportunity to respond to your complaint and it hasn't been resolved.
- A list of any documents you have that support your claims.
- A demand for Vrbo to provide a response within 15 days.
The company will have 14 days to respond to your letter. If Vrbo doesn't respond or if they refuse to settle the matter outside of court, you'll need to file a summons with the court clerk's office.
The summons tells the company that there will be a trial and includes other details about the case. After this, Vrbo will have 20 days to respond to the summons, either by paying or going to court.
A professionally written demand letter is necessary for a small claims court case. Unfortunately, hiring a legal professional to handle it for you can be expensive, and writing it on your own is not only complex but also risky.
Enter DoNotPay! Our award-winning app will help you hold the company accountable and get the compensation you deserve without any hassle. We will generate a demand letter for you and email it to Vrbo, thus putting some legal pressure on them.
All you have to do is:
- Open your DoNotPay account and click on the Sue Now feature
- Provide us with the amount of money the company owes you
- Select the reason for your lawsuit
- Answer our AI-powered chatbot’s questions
- Attach any evidence that will help us build your case.
Once you give us all the information we need, our app will generate a demand letter and send it to Vrbo on your behalf. If they refuse to resolve your issue or ignore your request, we will assist you in filling out court documentation and suing them in small claims court. Suing a company has never been this easy!
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Aside from helping you generate different types of legal documents, DoNotPay can also give you a hand with various mundane everyday issues. Here are some examples of what you can do with the help of our app:
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