ByHow To File Check ‘n Go Complaints and Get Compensation for the Damages Incurred
Check 'n Go is a popular financial service company in the United States. They are governed by banking laws, and their services can be performed only in states where Check 'n Go is licensed to operate, as of April 2017.
The company offers check cashing, payday loans, wire transfers (including international), bill payment services, and other banking needs through one of more than 2,300 retail store locations as well as through an online portal.
Check 'n Go has received mixed customer feedback. The majority of customers have been satisfied with the company's services, and some even claim that it was worth the trip to a nearby store.
There have also been complaints about Check 'n Go's payday loans being far too expensive and their overdraft fees being too high.
There was even one complaint filed by a woman claiming that her phone was stolen by one of the employees because she could not afford to pay the fees for her overdraft.
If you’ve had unpleasant experiences with this financial service company, we’ll show you how to file a complaint and, if nothing else does the trick, send demand letters to the company in small claims court.
How To File a Check 'n Go Complaints
The company's customer service phone number is 1-800-561-2274. Users report long waiting times, with some stating they've waited for over half an hour before they got to talk to an agent.
You can also submit a written complaint through the Contact Us page by selecting the "Feedback & Complaints" option.
Make sure to provide as much detail as possible, including the date, location of the incident, the amount you are complaining about, and your contact information in case the company wants to contact you.
The company typically responds to written complaints within one business day. If you can't get in touch with the company, or if you are not satisfied with their response, you can file a complaint with your state's financial regulatory agency.
| How To File a Complaint With Check ‘n Go | |
|---|---|
| Website | https://www.checkngo.com/contact |
| Phone |
|
| Check `n Go
P.O. Box 14283 Cincinnati, OH 45250 | |
What To Do In Case of Check 'n Go Scams
A number of users have reported alleged Check n' Go scams.
The scams broadly fall into two categories:
- Borrowers complaining about unscrupulous employees who have stolen from them in order to avoid paying overdraft fees on checks written by the customers
- Customers accusing Check n' Go of putting them in a loan cycle by taking money from their accounts without permission
According to various complaints filed on Consumer Affairs , a number of customers have alleged that an employee had taken money from their accounts to pay off their loans once they were at the limit and failed to notify them.
If you believe you've been a victim of a scam or that Check 'n Go personnel took money from your account without your approval, there are a couple of ways to report the company:
- File a complaint with the Federal Trade Commission (FTC)
- File a complaint with the Better Business Bureau (BBB)
Filing Check ‘n Go Complaints With the Federal Trade Commission
The Federal Trade Commission (FTC) allows people to report businesses that have engaged in unfair, deceptive, or business activities.
You can visit the Commission’s official website and fill out the online form with all the details of your complaint. When possible, please attach as many documents as you can (such as notes from your bank statements, etc.) so that the FTC can better investigate your claims.
It is important to note that while filing a complaint with the FTC does not guarantee the success of your case. The Commission is able to bring action against non-compliant companies if there are enough complaints filed and they think that it is warranted.
Filing a Complaint With the Better Business Bureau
The Better Business Bureau (BBB) serves as a third-party non-profit organization that gathers complaints from consumers in order to help them make informed decisions about the companies they do business with.
You can file a complaint with the BBB using this online form.
Are You a Victim of a Check n’ Go Scam? Send demand letters to Check 'n Go in Small Claims Court
If all else fails, you can take action against Check 'n Go by suing the company in small claims court.
You can file the claim with your local small claims court by either filling out the online form on the court's website or in person.
When filing in person, bring all your relevant paperwork (such as a copy of the contract you signed with the company, copies of any emails that might have been exchanged, etc.) and any witnesses who can corroborate your story.
It is recommended that you contact a small claims advisor or an attorney before filing the complaint. Most small claims advisors offer their services for free and can help you with court paperwork as well as give advice on how to prepare for proceedings.
You'll also need to draft a professional demand letter and serve it to the company. The demand letter is particularly important if you're going to send demand letters to the company for failure to pay back your loan (which is more likely than getting a refund on interest and late fees).
The demand letter essentially serves as a formal request for the company to pay back the money they owe you, giving them a deadline before you pursue action.
The following information must be included in your demand letter:
- Your name and contact information (the address you used when you took the payday loan, or your current address if it has changed)
- A list of all the documents that you have in your possession that can prove their liability (such as bank statements, correspondence with the company, etc.)
- The amount of money you are seeking from the company and how soon you need to be paid (usually, within 45 days of the date on the letter)
- The date and reason for your complaint (e.g. failure to pay back the loan)
- Any additional information that you think might help in your case (i.e. the company's refusal to pay back your money due to some improper withholding of interest, etc.)
The company will have up to 45 days to respond to your demand letter. If they choose to remain silent or if they refuse to compensate you for the damages caused, the case will go to trial.
If your claim against Check 'n Go is successful, you will be compensated for your damages and out-of-pocket expenses, such as attorney and court fees.
DoNotPay Helps You Send demand letters to Check 'n Go Effortlessly and Win!
Suing a big corporation usually includes spending weeks working on the lawsuit and hiring a professional to handle all of the procedures and documents. What’s more, the process can be pricey, complex, and it might even drag for months.
Luckily, DoNotPay is here for you. With our AI-powered app, fighting for your rights and getting the compensation you deserve will be a piece of cake.
To file a complaint against Check 'n Go hassle-free, all you need to do is:
- Log in to your
- Choose the Complaint Letters product
- Enter the reason for your lawsuit
- Have a quick chat with our chatbot
- Attach screenshots, receipts, or any other evidence that can support your claim
And that’s all there is to it! DoNotPay will generate a demand letter and send it to Check 'n Go on your behalf. This will put some pressure on them to resolve your complaint.
If Check 'n Go ignores your complaint or refuses to give you the compensation, we will help you escalate matters and send demand letters to them in small claims court.
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