ByHow To Reach the American Express Complaints Department in the USA
American Express is the credit card company that is best known for offering credit cards to individuals with good credit. With a number of different options, such as the no-fee Everyday Card or the luxurious Platinum Card®, American Express is a major player in the credit card industry.
Credit card companies are often frowned upon for their seemingly unfair practices and exorbitant fees, and American Express is no exception. Users often complain about the company's poor customer service and dishonest practices.
The main complaints among AmEx users revolve around confusing service, misleading promotional offers, and lack of customer service after the sale.
People have also reported having issues with the company’s customer service representatives who are either unable or unwilling to communicate in English. There’s also a general sentiment that many customers are duped by marketing promos they do not understand.
If you believe you have also been wronged by American Express, this article will show you how to file a complaint with the company and take the matter to small claims court if you're unable to resolve the issue through other means.
Contact the American Express Complaint Department and File Your Complaint
If you have an issue with your card or any of the services provided by American Express, your first course of action should be to consult the Customer Service page on the bank's website.
If you can't find the answers you're looking for, you can get in touch with a customer service representative by calling the American Express complaints phone number—1-800-528-4800. Users report waiting for a long time to reach a representative, but most customers claim that their issues were resolved once they managed to get through.
If you prefer to email your concerns, you can send inquiries to the American Express complaint email—customer.service@americanexpress.com. The company usually responds to emails within two business days.
If you are still unable to resolve the problem through these channels, you can contact the company's headquarters by mailing your complaint to:
American Express P.O. Box 981535 El Paso, TX 79998-1535
You can also attempt to escalate the issue by contacting the company on Facebook or sending them a message on Twitter.
| How To File an American Express Customer Complaint | |
|---|---|
| Phone | 1-800-528-4800 |
| customer.service@americanexpress.com | |
| American Express
P.O. Box 981535 El Paso, TX 79998-1535 | |
| American Express | |
| Ask AmEx | |
How To File an American Express Customer Complaint
While problems with American Express can be resolved through correspondence and email, many complaints about the company go unresolved.
If your complaint is being ignored or you're unsatisfied with the resolution you received from American Express, you can contact the following agencies with your concerns and file a complaint against the company:
- The Better Business Bureau (BBB)
- The Consumer Financial Protection Bureau (CFPB)
- The Federal Trade Commission (FTC)
Filing a Complaint With the BBB
You can contact the Better Business Bureau if you believe you've been scammed or ripped off by American Express. The company has an F rating with the Bureau.
The customer review section of the site lists people's complaints about American Express, addressing issues such as misleading sales tactics and bait and switch promotions. The reported cases of fraud are also listed here, some involving fake emails from the company requesting that users disclose personal information.
You can file a complaint with the BBB through this online form.
Filing an American Express Complaint With the CFPB
The Consumer Financial Protection Bureau is a central US agency with the goal of protecting consumers from financial fraud and theft by helping to ensure honest business practices.
The CFPB provides financial services consumers with protection and assistance when dealing with issues such as credit cards, banks, debt collectors, and payday lenders.
If you've been a victim of fraud or think that you've been misled by American Express, you can file a complaint with the CFPB using the instructions provided on the website.
Filing an American Express Complaint With the FTC
If you've previously filed a complaint with the BBB or the CFPB and are still unhappy with the response from American Express, you can file a complaint with the FTC.
The Federal Trade Commission is an agency in charge of protecting consumers from unfair business practices. The company focuses on eliminating fraud and deception in advertising, sales issues, privacy, and identity theft, as well as fraud targeting children.
How To Send Demand Letters To American Express in Small Claims Court
If you've exhausted all other options and still can't reach a satisfactory resolution to your dispute with the company, you can pursue action in small claims court.
In order to bring a lawsuit before a judge, you will need to file a claim with the court's clerk. Some small claims courts also allow you to file the claim using an online form on the court's website.
Most small claims courts have a limit in dollar amounts that may be collected per claim, typically around $5,000.
After you file the claim with a local small claims court, you'll need to send a demand letter to American Express detailing the nature of your claim.
The letter should include the following info:
- Descriptions of the incident and how it occurred
- Reason for filing the claim
- Amount of money you're owed by American Express
- Demand for compensation (amount)
- Identity of anyone who should be held responsible for your losses (if applicable)
Once the demand letter is sent to the company, a formal response from American Express will be made within 30 days of receiving your letter. If the company fails to respond or refuses to resolve your complaint, the case will go to trial.
If a judge rules in your favor, the company will be required to pay the amount awarded by the court, plus attorney and court fees.
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- Attach screenshots, receipts, or any other evidence that can support your claim
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If AmEx ignores your complaint or refuses to give you the compensation, we will help you escalate matters and send demand letters to them in small claims court.
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