ByHow To File a Nike Complaint Fast
Nike is one of the world's largest athletic brands that you can't avoid seeing the shelves every time you walk into a retail store. Nike has over 2,000 locations in the U.S., and the company's annual revenue surpassed $37 billion.
With thousands of items being sold by the brand each day, it's no surprise that some customers have run into issues when dealing with Nike or a retailer selling the brand's merchandise.
Nike customer complaints aren't all that frequent, but customers have reported being scammed by online retailers, receiving defective merchandise, and having issues with purchasing certain Nike products.
Before filing an official complaint with Nike, make sure that your issue is with the company itself and not with one of the retailers selling the brand's products.
How To File Nike Customer Service Complaints
After you have determined that your issue is with Nike, you may file a complaint with the company's customer service department by calling 1-800-806-6453.
If you have a Nike membership, you can log into the website and use the live chat to connect with a customer service representative almost instantly.
They will ask a few questions about your experience, listen to your story, record the details of what happened, and then connect you with the appropriate unit. If you have a valid claim, they will send out a Nike representative who will investigate your case.
If you want to return a Nike product you purchased online, as a member, you can start the return process by logging into your account and starting a return from your orders page. If you shopped as a guest, you'll be required to provide the order number and your email address.
Most Nike products can be returned within 60 days of purchase. You can read the full Nike return policy here.
If customer support can't help you with your issue, you can also contact Nike's Complaint Department by mail using the following address:
Nike Inc.
Nike Complaint Department
10400 South Eastern Ave. #6011450
Olathe, Kansas 66062-1150
| How To Contact Nike’s Complaints Deparment | |
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| Website | https://www.nike.com/us/en/help |
| Phone |
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| N/A | |
| Nike Support | |
How To File a Nike Shoes Complaint
If you believe that the company has wronged you in any way, such as by selling faulty merchandise, overcharging you, or refusing to give you a refund or accept a return, you can lodge a Nike shoes complaint with:
- The Better Business Bureau
- The Federal Trade Commission
- Your state's Attorneys General
There are also class-action lawsuits filed against Nike for fraud and deceptive business practices, among other violations.
File a Complaint Against Nike With the Better Business Bureau
The Better Business Bureau (BBB) is an organization that was created to protect consumers who shop online or purchase products in person. The BBB does not have the authority to force a company to change its policies or give you a refund, but they can assist with complaints and problems.
To file a complaint against Nike with the Better Business Bureau, fill out the online complaint form on the BBB’s website.
File a Complaint Against Nike With the Federal Trade Commission (FTC)
The FTC is an organization that was created by federal law to protect consumers from deceptive business practices, including false advertising and discrimination. When the FTC receives a complaint, they will describe the issue and provide solutions. If you and the FTC are unable to reach an agreement, they will launch an investigation.
You can file a complaint against Nike through FTC’s Report Fraud online form.
File a Complaint Against Nike With Your State's Attorney General
Your state's attorney general may be able to assist you if you feel that Nike has deceived or damaged you in any way. Each attorney general has his or her own office that is dedicated to protecting consumers.
You can find contact information on your state’s Attorney General on usa.gov.
How To Send demand letters to Nike in Small Claims Court—Avoid Going to the Nike Complaint Department
If the FTC and the attorney general cannot help you, or if you are unable to reach a settlement with Nike, you may be able to file a lawsuit in small claims court.
To start the process, you will have to file a small claims case against Nike in the state where you live. You can find the official court forms online, at your local courthouse, or from your attorney.
Before your case reaches trial, you need to send Nike a demand letter, notifying the company of your intent to send demand letters to and giving them one final opportunity to resolve your complaint.
The demand letter must detail the facts of your case, including how you were injured, how much money you're owed in damages, and what remedy you are requesting. If Nike fails to respond to the demand letter within a reasonable amount of time (typically 30 days), then you can file your lawsuit.
The potential damages that you can be awarded will vary depending on the specifics of your situation. If you're owed less than $5,000 in damages, then small claims court is probably your best option.
No Need To Waste Time in the Nike Complaint Center—DoNotPay Helps You Send demand letters to Nike Effortlessly and Win!
Suing a big corporation usually includes spending weeks working on the lawsuit and hiring a professional to handle all of the procedures and documents. What’s more, the process can be pricey, complex, and it might even drag for months.
Luckily, DoNotPay is here for you. With our AI-powered app, fighting for your rights and getting the compensation you deserve will be a piece of cake.
To avoid going to the Nike complaint center and file a complaint against Nike hassle-free, all you need to do is:
- Log in to your
- Choose the Complaint Letters product
- Enter the reason for your lawsuit
- Have a quick chat with our chatbot
- Attach screenshots, receipts, or any other evidence that can support your claim
And that’s all there is to it! DoNotPay will generate a demand letter and send it to Nike on your behalf. This will put some pressure on them to resolve your complaint.
If Nike ignores your complaint or refuses to give you the compensation, we will help you escalate matters and send demand letters to them in small claims court.
Have any other company complaints? Check out how we can help you with Dell, eBay, PayPal, DIRECTV, Microsoft, United Airlines, or any other corporation!
Need Any Other Type of Assistance With Nike-Caused Issues?
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