How to Stop American Express Spam Email

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Successfully Deal With American Express Spam Email

American Express, also known as AmEx, is an American multinational financial services giant that mostly caters to high-income customers with a solid credit score.

AmEx is nowadays best known for its charge cards, credit cards, and traveler’s cheques, but it’s a little known fact that it started as a freight-forwarding and mailing company. Today, about 63 million American Express cardholders in the U.S. are responsible for around $6 billion in transactions every year.

If you’re fed up with piles of spam email clogging up your mailbox, your first course of action should be to learn how to unsubscribe from emails and report spam. In this article, we’ll be looking at American Express spam email specifically, and what to do about it.

How Does American Express Use Your Private Information?

Yes, American Express can share your information for marketing purposes, but you can opt out of it. If you choose not to receive marketing messages from AmEx, the company will respect your choice. On the downside, you may miss out on up-to-date info about any relevant products, services, and features you might be interested in (including discounts and other promo deals).

The company’s Online Privacy Disclosure makes it clear that you can tailor how American Express contacts you. The most common options are through phone, postal mail, or email.

AmEx can legally send you communications that help the company service your account, meet your requests, or administer any program which you have chosen to take part in.

What You Need to Know About American Express Email Fraud Reporting

The scammers’ tactics are becoming more refined and inventive by the day. A phishing campaign recently targeted American Express cardholders. In it, the recipients were falsely informed that there was a security issue with their bank account. The message prompted the users to open an HTML attachment, which was actually a bait that sent pieces of information to the scammers.

According to the Federal Trade Commission (FTC), phishing is an act in which an individual or a company uses emails or texts to try to get valuable personal information from their victim. They do so by pretending to be someone else, such as well-known, established companies and institutions. Their tactics may vary, but the end-goal is always to steal your money, identity, or both.

You should be apprehensive of AmEx emails that don’t greet you by your name. In general, it is more complicated for phishers to link an email address with the name of the email’s owner, especially if they’re trying to scam large numbers of people at once. Phishing emails typically (although not exclusively) start generically, like “Dear Cardholder” or “Dear Customer.”

Report the American Express Phishing Email to This Address

Reporting email abuse is necessary if we want to stand a chance against online scammers and phishers. If you believe that you’ve received a phishing email from a scammer pretending to be from American Express, it’s best to report this to the company immediately. AmEx proclaimed that they take phishing scams extremely seriously, which is why they encourage customers to let them know about any suspicious emails related to their name.

Don’t click on any links in the scam or phishing email you’ve received. Instead, you should forward it to the email address: so that the company can act on it. Once you’ve sent the email to AmEx, it’s best to delete it from your inbox.

How to Eradicate American Express Spam Email With DoNotPay

Do you need help with learning how to stop spam emails? From now on, you don’t need to bother with manually unsubscribing from such emails—DoNotPay can do this for you automatically and without breaking a sweat.

Here’s how it works:

  • Open DoNotPay in any
  • Go to the Spam Collector option
  • Type in your email address to connect it to our app
  • When you receive your next spam email, simply forward it to

Not only will you be automatically unsubscribed from the mailing list and stop receiving these emails, but we’ll also help you receive compensation for your troubles—if you’re entitled to it.

If the spam email you received was sent illicitly (i.e., you never agreed to it, or there was no option to unsubscribe), there could be a current class action against the sender. DoNotPay will inform you if there is an ongoing lawsuit, so you can join it and get a sweet taste of spam email revenge.

You’ll know that you’ve been added to a class action when a flag icon appears in the Spam Collector tab on your DoNotPay homepage.

How to Unsubscribe from American Express Spam Email or Direct Mail Manually

Your privacy preferences for one AmEx product or service will likely not be applied to other products and services. If you do not want American Express to use your personal details to contact you about promotional offers by email or direct mail, you will have to:

  1. Tap or click on the unsubscribe link at the bottom of their email and follow the outlined steps
  2. Heed the instructions stated on the bottom of their direct mail

If you have any remaining doubts, here are all the ways you can contact American Express’ customer service team:

Contact Method






American Express Facebook page
Online chat


DoNotPay Helps You Get Rid of Physical Junk Mail Too

A tidied-up email inbox won’t take you far if your physical mailbox is overflowing with junk. As opposed to spam email, getting in touch with companies behind paper spam and asking them to stop contacting you requires much more time and energy. Or at least it used to before DoNotPay developed its brilliant DoNotMail functionality.

All that you need to do is take a photo of the received junk mail, then send it to us.

Here is how you can take advantage of our latest feature:

  1. Select the DoNotMail option on the DoNotPay dashboard
  2. Click on the Enroll Now button
  3. Upload your photos

By using DoNotMail, not only will you help the environment and reduce waste, but you’ll also stay safe from potentially becoming a victim of mail fraud. Just like with DoNotPay’s process with spam email, we’ll inform you about a class action lawsuit against the illicit sender of the junk mail by post. If the lawsuit is successful, you might win some easy cash (up to $500) in compensation!

DoNotPay Always Has Your Back

Whether you need help blocking spam email on your Android phone, requesting an American Express chargeback, or appealing a traffic ticket, you can rely on DoNotPay to help you out quickly and effectively.

Customer advocacy is the driving force behind every ingenious feature that we’ve ever developed. It allows us to help you fight for your rights as a customer and get better access to services, even if you can’t or don’t want to hire a lawyer.

Access the app from any now, and we can give you a hand with:

Want your issue solved now?