How To File Walmart MoneyCard Complaints
Walmart is notorious for many things, but one of the most common Walmart complaints is the MoneyCard. It's a prepaid card that you can use at Walmart or anywhere else that accepts Mastercard.
The MoneyCard is supposed to allow customers to get better deals and take advantage of more discounts and cashback opportunities. The issue is, Walmart made using the card as difficult and confusing as possible and attached high fees to the product.
Many people report not being able to use it for online purchases and having trouble finding a store that accepts the card when they attempt to make a purchase.
It's not uncommon for Walmart MoneyCard holders to open their statements and find charges that they didn't make.
The product also comes with a $6 monthly fee that can only be avoided by depositing $500 to the card each month. They also charge customers a cash advance fee of 5% when they use their card for ATM services.
Another complaint that people have with the Walmart MoneyCard is that it is very difficult to get any real help when you need it. MoneyCard holders report that it's nearly impossible to get in touch with a customer representative and resolve issues with their card.
If you've had issues with Walmart's MoneyCard, this article will show you how to file a complaint and if the issue persists, take the company to small claims court.
How To Contact Walmart With MoneyCard Complaints
Whether you want to file Green Dot Walmart MoneyCard complaints or Walmart Prepaid Visa complaints, there are only two possible ways to contact the company's customer support and get your voice heard.
The first option is to call the Customer Care department at (877) 937-4098 and explain the issue to a support agent. The problem is, you'll have to spend about 20 minutes on hold to get a representative, and you could easily be transferred several times before speaking to someone who can help.
The second option is to mail your complaint letter to the company. Walmart provides a dedicated mailing address for MoneyCard complaints, meaning you won't have to wait weeks for the company to go through other general complaints before they address your issue.
The mailing address for MoneyCard complaints is:
P.O. Box 5100
Pasadena, CA 91117
The company typically responds to written complaints within 14 days. If you don't hear from them within 14 days, it's best to call or go back to your letter and make sure that the address is correct.
|How To Contact Walmart Customer Service|
P.O. Box 5100
Pasadena, CA 91117
How To File Walmart Prepaid MoneyCard Complaints
If the company is unresponsive or refuses to resolve your issue, you can file a complaint with one of the government agencies tasked with protecting consumer rights.
This is especially important if Walmart has charged you hidden fees on your MoneyCard or otherwise engaged in unfair or deceptive business practices.
The agencies you can file a complaint with are:
- Federal Trade Commission (FTC)
- Consumer Financial Protection Bureau (CFPB)
- Better Business Bureau (BBB)
Filing Walmart MoneyCard Complaints With the FTC
The FTC is responsible for protecting consumers from unfair and deceptive business practices. You can contact the FTC by phone at 1-877-382-4357, or you can fill out the online form to report Walmart to the Commission.
The FTC will ask for your contact information, a detailed description of the problem, and any supporting documentation, such as receipts or bank statements.
The FTC will contact Walmart on your behalf and attempt to resolve any disputes with the company. If Walmart refuses to correct the issue or follow its standard dispute resolution procedures, the FTC may file a civil lawsuit against them in federal court.
Filing Walmart MoneyCard Complaints With the CFPB
The CFPB is responsible for enforcing consumer protection laws and regulating the activities of financial institutions.
When the Federal Reserve created the CFPB, they gave them authority to handle consumer complaints against banks, credit unions, savings and loans associations, money transfer companies, and other financial institutions.
To file a complaint against Walmart with the CFPB, follow the instructions provided on this page.
Filing Walmart MoneyCard Complaints With the BBB
The BBB is a non-profit organization and the largest investigative service in the country. They process more than 1 million complaints every year and work to resolve them as quickly as possible.
You can file your complaint with the BBB through this online form. The BBB will contact Walmart on your behalf. If Walmart refuses to resolve your issue, the BBB will issue an unsatisfactory rating for their business practices and publicize it throughout their network of local affiliates.
Walmart Prepaid MoneyCard Complaints Being Ignored? Sue Walmart in Small Claims Court
If the issues you're having with the Walmart MoneyCard have caused you to suffer monetary damages, or if the company's unfair or deceptive practices have led you to spend more money than you needed to, you should consider filing a small claims court lawsuit against them.
You can file your claim with a small claims court in your state. Typically, all you need to do is fill out a form provided by the court and mail it to their main processing facility with the filing fee.
Some small claims courts also allow you to submit the claim online, but it's best to refer to your local courthouse or clerk's office for instructions to ensure you follow the process properly.
You'll also need to create a professional demand letter and send it to the company using certified mail. The demand letter notifies Walmart that you're going to take legal action unless they resolve your complaint and pay you the damages you are seeking.
Include the following information in your demand letter:
- Your name and contact information
- The complaint number you have filed with the small claims court
- The nature of your complaint (detailed description of the issue)
- What you've tried so far to resolve your complaint
- How you arrived at the damages that are being sought
- Amount of the damages being sought
The company will have 30 days to respond to your demand letter and either explain why you should not receive the damages or pay you the money that you are demanding.
If the company refuses to make good on their promise, or if they simply ignore their legal obligations, you can make a motion for Judgment in your favor.
You can do this through small claims court by filing a motion with evidence supporting your claim and asking the court to order Walmart to pay you the damages and the associated court fees.
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