How to Reach Waitrose Customer Service Without Waiting on Hold

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How to Contact Waitrose Customer Service the Easy Way

Most company call centres keep customers waiting on hold, waiting to talk to an agent. Technology makes it possible for automation and bots to answer customer queries. However, nobody wants to talk to a bot, and most want to speak to a live human. Research shows that up to 70% of customers calling UK businesses wait on hold for more than a minute.

Read on to find out how to beat waiting on hold with and Partners, a supermarket brand, that traces its roots back to 1904. The company started as Waite, Rose and Taylor, then later became Waitrose. In 1937, John Lewis Partnership acquired the company under the same brand. Waitrose has its headquarters in Bracknell, Berkshire, England, and has an astounding 300 branches scattered in the UK.

The stores include thirty ‘little Waitrose’, which are convenience stores. Waitrose supermarket brand holds a 4.9% market share, making it the sixth-largest retail in groceries in the UK.

Waitrose Customer Care Contact Number and Email

When you have an issue that needs a solution, you first call the company involved. For any problem, you can reach out to in several ways:

Waitrose Support/FAQ SiteSupport Page
Waitrose Phone Number 10800 188 884
Waitrose Phone Number 201344 825 232
Waitrose AddressWaitrose Customer Care

Waitrose Ltd,

Doncastle Road,

Southern Industrial Area,


RG12 8YA

Waitrose Support Email
Waitrose Support Email
Waitrose Social MediaWaitrose Twitter
  • Phone - To contact Waitrose, call their customer care lines on 0800 188 884 or 01344 825 232 and explain your issue.
  • Mail - If you wish to write to Waitrose, use:

Waitrose Customer Care

Waitrose Ltd,

Doncastle Road,

Southern Industrial Area,


RG12 8YA

  • Website - You can contact Waitrose via online chat on their website
  • Tweet - Most companies also address issues on social media. You can try tweeting Waitrose on Twitter if all else fails on Waitrose (UK)

Alternative Ways to Resolve Customer Service Complaints

Sometimes customers and companies may have unresolved issues. If you feel that Waitrose should address the problem and they have not, you can use alternatives like:

1. Alternative Dispute Resolution (ADR)

ADR refers to dispute resolution between traders and consumers without court cases. The government tries to encourage the use and development of ADR schemes.

Common ADRs include:

  • Mediation: Mediation consists of a third party who assists the disputing parties arrive at mutually acceptable conclusions
  • Arbitration: Arbitration is where independent third parties consider all the case facts and make judgments or decisions that bind one or both dispute parties.

In the UK, several well-established ADR schemes exist in regulated sectors, such as:

  • Energy
  • Telecoms
  • Financial services

Outside these sectors, most businesses belong to voluntary ADR schemes.

2. Online Dispute Resolutions

British consumers, and indeed the world over, are very active online. The European Regulation on Online Dispute Resolution helps consumers in the UK and Europe get redress access for online transactions. This regulation became law in January 2016.

3. Ombudsman

The Ombudsman investigates consumer complaints against organisations. The Ombudsman is impartial and independent. Before you report to the Ombudsman, you need to:

  • and wait for a response. If they do not respond for more than eight weeks, you have a right to file a complaint with the Ombudsman
  • Waitrose has sent you a Deadlock letter

We have two Ombudsmen, i.e., private, investigating the private sector and handling financial and consumer complaints. The public handles public organisation complaints by investigating consumer complaints about them.

4. Small Claims Courts

The most a Small Courts can handle in England and Wales is about £10,000. The courts don't have a fixed limit. Instead, the courts have a set of guidelines to decide your case. In general, small court claims allocate value claims of not more than £10,000. Visit the Small Claims' official website to learn more about the process.

Waitrose Corporate Address

If you intend to send demand letters to. It is essential to know the Waitrose corporate address. During the court process, you have to deliver a demand letter, and in this case, you can deliver it to this address:

Waitrose Ltd,

Doncastle Road,

Southern Industrial Area,


RG12 8YA

Common Reasons People Contact Waitrose Support

Customers reach out to Waitrose for different reasons. Some of the most common include:

  • Requesting for refunds
  • Undelivered goods
  • Expired goods delivery
  • Cancelling orders
  • Complaining about poor services
  • Complaint about overcharging
  • Late goods delivery
  • Follow up on a complaint

Contact Waitrose Customer Service Using DoNotPay

When you have a complaint with Waitrose, you need answers to questions and solutions. You also need someone who can help to pick up the phone and help. DoNotPay has a revolutionary product called Skip Waiting on Hold. DoNotPay calls any company on your behalf, waits on the line and alerts you when an agent picks up the call.

Here is how to get started

  1. Click on your browser. Sign up to DoNotPay.

  2. Type in the browser "Skip Waiting on Hold."

  3. Search for the organization or company you want to call.

  4. Click on the company's name. Allow us to do the rest on your behalf.

It's that simple! DoNotPay beeps you when a customer service agent is on the line, saving you a lot of time.

DoNotPay can also help you contact customer service from:

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