The Best Way to Contact Sky Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Contact Sky Customer Service in a Breeze

Sky is a leading media and entertainment company in Europe and connects over 23 million customers across six countries. This award-winning company stands out as the go-to place for the best entertainment, news, sports, art and original content for shows. Contacting Sky is easy through the online channels and the FAQ section, where you can get help right away from the detailed articles. However, if you choose to speak to a representative on the phone, the waiting time may be longer than usual due to the high number of customers seeking help.

Waiting on the call for hours can be demotivating, especially if you need help right away or need to attend to something else. Not to worry, because DoNotPay can help you through its Customer Service UK product. DoNotPay will contact wait in the call on your behalf and alert you once connected to a representative.

Sky Support Contact Number and Email

Before you get in touch with Sky's customer support, try and find help online. Since Sky offers multiple products, find the product you need help with and click on it so that you can get specialized help.

Here are some links to the different products where you can get help.

The Sky Community connects you with other customers, and you can get insights from there. It won't hurt asking your questions there because someone else might have encountered the same issue and got help.

Other than the online help, you can call customer service on 03337591728. However, you may have to wait on the phone for quite some time before you are connected, especially if you call during busy periods or before a department opens.

This table summarizes the different ways you can use to contact

Sky Support/FAQ SiteSky Help
Sky Phone Number 103337591728
Sky Phone Number 20333 7591 018
Sky FaxNot Available
Sky Support EmailNot Available

Over 90% of Sky customers seeking help quickly get it through the available online channels. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need.

Sky Corporate Address

You can choose to visit Sky Offices in person to get help with a product or any of their services. The head office of the company is located at the following address.

Grant Way,


Brentford TW7 5QD,

United Kingdom

You may also need the address in case you decide to send demand letters to the company over unresolved issues between you and the company.

Common Reasons People Contact Sky Customer Service

People contact Sky customer service for the following reasons.

  1. Questions on cancellation and activation of subscriptions – The most common question on this is how to cancel a Sky TV subscription immediately.
  2. Questions on the viewing card – Most people have a problem with the Sky TV viewing card not working, so they contact support for help.
  3. Shipping and delivery questions – Reports on lost items during shipping. For example, a customer called to report that the router they ordered had been shipped to the wrong address and didn't know how to retrieve it.
  4. Questions about the account – If a customer wants to change specific details in the account, like adding their spouse's details to the account, customer service can help fix that.
  5. Other questions - like suspended services, app problems, no internet connection and downgrading packages are commonly asked.

Sky has tried to resolve most of these questions and created helpful articles on the FAQ page where you can search and get help right away. Therefore, it's important to check the section first before calling customer service so that you can save time and get help faster.

How to Contact Sky Customer Service With the Help of DoNotPay

DoNotPay has a Customer Service product that can help you skip the queue and wait in line for you until the phone is connected to a representative. Then, you'll only need to let DoNotPay know the company you need to contact and let it do the rest for you.

Here is how it works.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it, DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do?

DoNotPay connects with multiple companies and can help you contact their customer service agents with ease.

Some of the ways DoNotPay can help you include:

Check out product for more information.

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