A Guide to Reaching USPS Customer Service in a Flash

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Learn How To Reach USPS Customer Service Effortlessly

The United States Postal Service (also known as USPS, the Post Office, or Postal Service) is a government agency responsible for providing postal service nationwide.

USPS delivers mail and packages to over 150 million addresses across the country. Despite its popularity, it’s not uncommon for customers to have trouble receiving their mail, or even worse—packages sent via USPS can end up being lost for months.

So, what to do if USPS says delivered, but there is no package in sight? In such scenarios, contacting USPS customer service is essential. Luckily, we make sure you don’t have to waste hours trying to reach them! , and let us call USPS customer service for you! We’ll wait until the company’s support agent answers the call and notify you as soon as they do.

Contacting USPS Customer Service on Your Own

Before you decide to contact USPS customer service, try to find the assistance you need online on their FAQ Page. You can search their database and find answers to the following questions:

  • What is USPS Retail Ground?
  • Do you require proof of delivery?
  • How to schedule a package pickup?
  • Where is my package?
  • At what point does the Postal Service consider an international shipment "lost”?
  • When will my letter carrier or mail arrive?

Did you search through the website and had no luck finding the info you need? Don’t fret! You can contact USPS:

  1. By phone
  2. Via email
  3. In person

How To Contact USPS Customer Service By Phone

Calling USPS customer service is the most convenient way to get the answers you need. For general information and customer support, dial 1-800-275-8777 and explain your situation to the support agent.

USPS provides various other numbers you can dial in specific circumstances. Consult the table below for details:

Contacting USPS Customer Service ForNumberWorking Hours
Federal Relay Services—TTY Access for Hard of Hearing
  • 1-800-877-8339—For people with hearing and speech impairments
  • 1-800-845-6136—For people with hearing and speech impairments who want to speak in Spanish
  • 1-866-377-8642—For hearing people with speech impairments
Monday–Friday 8 a.m.–8:30 p.m.

Saturday 8 a.m.–6 p.m.

Technical Support
  • 1-800-344-7779
Monday–Friday 8 a.m.–8:30 p.m.

Saturday 8 a.m.–6 p.m.

Domestic & International USPS Tracking
  • 1-800-222-1811
Monday–Friday 8 a.m.–8:30 p.m.

Saturday 8 a.m.–6 p.m.

Stamps & Free Shipping Supplies
  • 1-844-737-7826—For help with stamps or other USPS merchandise
  • 1-800-610-8734—For ordering free shipping supplies or reporting a problem with your shipping supply order
  • Monday–Friday 8 a.m.–8 p.m., Saturday 8 a.m.–6 p.m.
  • Monday–Friday, 7 a.m.–11 p.m., Saturday 7 a.m.–6 p.m.

Wondering how long you will have to wait until a support agent answers your call? It depends on the circumstances, such as the time of day when you’re calling. For example, if you call in the evening, you'll likely have to wait longer since that's when their lines are busiest. Some customers reported waiting on hold for up to two hours.

If you want to jump the phone queue and avoid the life-draining hour-long wait, DoNotPay is the perfect solution. Other than helping you reach USPS customer service, we assist you in tackling other USPS-related issues as well! Once you sign up for DoNotPay, you can learn how to:

Emailing USPS Customer Service

Don’t want to call USPS customer service? Email them instead! You can email USPS customer service by completing the next instructions:

  1. Go to USPS Support Page
  2. Click on Email Us
  3. Enter your order’s tracking number or select the reason for your inquiry
  4. Provide the required info
  5. Finalize the process

Keep in mind that while emailing USPS is a valid option, it’s not the fastest one. Since the company gets thousands of emails every day, it’s not hard for one to get lost in the sea of others. The best way to ensure you’ll get the information you seek is to speak to a support rep and ask all you want to know.

Speaking To a USPS Customer Service Rep In Person

You can visit your local USPS office and ask to be provided with information on the spot. USPS offers you a way to search for the nearest post office on their website. Here’s how it works:

  1. Go to the USPS website
  2. Provide City, State, or ZIP code
  3. Hit Search

After you complete the above-listed instructions, you’ll see a list of the nearest post offices, along with working hours and parking availability.

Choose DoNotPay and Never Wait on Hold Again

Nobody likes waiting on hold, but when you have a pressing issue with USPS and want it resolved as quickly as possible, it doesn’t seem like there’s a better choice. Writing an email is definitely less time-consuming, but you’d often have to wait several days for a response.

That’s why we came up with a way to connect with customer service representatives without ever having to wait on hold. That’s right—DoNotPay lets you completely bypass the phone queue!

The app can call any company’s customer service for you and will notify you as soon as a support agent takes your call. This way, you can take care of other businesses while the app takes over this tedious task, and only pick up the phone once you’re connected to a live person.

Here’s how you can skip the phone queue with DoNotPay:

  1. in your web browser
  2. Choose the Skip Waiting on Hold product
  3. Type the name on the company
  4. Click on the name and select Call Now

The average waiting time will be displayed on your screen. The app will notify you when a support agent takes your call, so there’s no risk of missing the window and having to call back again.

DoNotPay Is Your Perfect Assistant!

Having trouble with companies that don’t honor their policies and refuse chargebacks and refunds? If a company has wronged you, DoNotPay can help you send demand letters to them in small claims court, without having to waste thousands on lawyers.

Our award-winning app can help with a variety of other issues, such as:

DoNotPay Handles All Manner of Tedious Tasks For You

If you’re strapped for time, DoNotPay can help you complete tedious tasks with a few simple clicks.

Here are just a few activities you can complete with DoNotPay in minutes instead of hours:

Want your issue solved now?