How To File Green Dot Complaints and Get Reimbursement
Green Dot is a prepaid card provider with over 16 million active cards in circulation. With so many active card-holders, there are bound to be some issues with the company's services.
The most common reasons for customer complaints include poor customer service, overcharges, missing money, and billing problems.
Many Green Dot customers say that when they contact the company to fix a problem, it takes days or even weeks for Green Dot to return their calls.
Some customers also report that Green Dot sometimes blocks their cards without reason. When an account can't be accessed, the customer is forced to call Green Dot and explain the issue.
Many customers complain that they were charged money they didn't authorize and that Green Dot would not credit them back for the unauthorized charges.
Most Green Dot direct deposit reviews on online forums warn the company's card users to frequently monitor their bank balance. If you see any charges appear on the account, you should immediately contact Green Dot customer service.
If you have a dispute with Green Dot over unauthorized charges, we'll show you how to contact the company and file your complaint and, if you can't resolve the issue with Green Dot, take the case to small claims court.
How To File Official Green Dot Tax Refund Complaints
If you have an issue with your card, the first thing you should do is visit the company's Card Help page and see if the instructions provided there can help you resolve the issue.
If the issue persists, you can contact customer support by calling 866-759-7595. The phone waiting times are long, and some customers report waiting on hold for up to 30 minutes. The customer service representatives are reportedly difficult to work with and often unresponsive.
If you manage to get through to Green Dot customer service, the company will review your complaint within two to three business days. That said, if your dispute revolves around unauthorized charges, it can take up to three weeks for the company to contact you with their decision.
In case you can't reach the customer service via phone or want to file an official complaint with the company, you can mail your complaint letter to:
Green Dot Corporation P.O. Box 5100 Pasadena, CA 91117
It may take up to 30 days for Green Dot to contact you with their decision on your complaint.
|Ways To File Green Dot Bank Complaints|
|Green Dot Corporation, P.O. Box 5100, Pasadena, CA 91117|
How To File Green Dot Bank Complaints
If the company is unresponsive or if you're unsatisfied with their decision, you can contact one of the agencies below and file an official complaint against the company:
- The Federal Trading Commission (FTC)
- The Consumer Financial Protection Bureau (CFPB)
- The Better Business Bureau (BBB)
Filing Green Dot Complaints With the FTC
The Federal Trade Commission (FTC) is the country's consumer protection agency. The FTC is responsible for making sure that companies don't break the law when they're offering or advertising their products.
If you have a complaint against Green Dot, the first step is to call the company and try to get help resolving your issue that way. If you can't reach customer service or if your problem isn't resolved, then you can file a report with the FTC.
Filing Green Dot Complaints With the CFPB
The Consumer Financial Protection Bureau (CFPB) is an independent agency that protects consumers from financial scams and unfair practices.
The Complaint Assistant is a free tool for anyone to use to make an official complaint against any company.
You can submit a complaint with the CFPB by following the instructions provided on the CFPB’s website.
Filing Green Dot Bank Complaints With the BBB
The Better Business Bureau (BBB) is a non-profit organization that's been protecting consumers from scams, frauds, and businesses that don't maintain high ethical standards since 1916.
The BBB has received an overwhelming amount of Green Dot bank complaints and therefore grades the company with an “F.”
If you want to file Green Dot complaints with the BBB, you can do so through this online form.
When filing a complaint, you must submit details about your experience with Green Dot and answer multiple questions about the company, its products, services, and corporate policies.
How To Sue Green Dot in Small Claims Court
If the company didn't respond to your complaint, or if you're still not happy with their decision, you can pursue legal action against Green Dot.
There are many advantages to taking your case to small claims court. In most cases, filing a small claims lawsuit is less expensive than hiring an attorney, and the process tends to be much quicker than other types of lawsuits.
To start the legal process, you need to draft a demand letter notifying the company of your intent to pursue legal action and serve it to Green Dot via certified mail.
The demand letter must include the following information:
- Your name and contact information
- The name of the defendant (Green Dot Corporation) and their contact information
- A detailed description of the issue you have with the company
- A brief summary of your experience with the company (this includes your interactions with customer service as well as details about the dispute)
- The dollar amount you're suing for, which must be less than $5,000
After serving the demand letter, you can file a lawsuit against Green Dot by visiting your local small claims court's website and completing the online form. If one isn't available, you can contact the court clerk's office and ask for information on filing and submitting the claim or visit the court in person.
If you win your case against Green Dot, the judge will order the company to pay you the amount you're suing for, plus applicable court fees and costs.
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- State how much money the company owes you, if applicable
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We’ve also got all the details on the Green Dot refund policy—check out our guide.
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