A Guide to Green Dot Refund Policy

Green Dot, headquartered in California, is a company that offers banking services. You can buy a Green Dot debit Visa or Mastercard card in numerous stores in the U.S. With Green Dot, and you can also:

  • Transfer your direct deposit funds from the government to your personal account
  • Open your Unlimited Cash Back Account
  • Get your paycheck earlier
  • Get free cash deposits at retail stores

Green Dot Refund Policy Explained

To see whether and when you can get a Green Dot refund, you need to thoroughly read through your Cardholder Agreement and your Deposit Account Agreement. 

If you notice any errors about the items deposited through the Green Dot service, you should notify the company immediately. You have up to 60 days from receiving your statement to make a complaint about a deposit error. You should also notify Green Dot right away if you:


  • Find any discrepancies in your record and the statement you receive from Green Dot
  • Notice any unauthorized transactions
  • Think your password is no longer safe
  • Have any other issues 

What if Green Dot Closes My Account?

Green Dot may close your account automatically if your balance is zero or lower. If they terminate your account with or without any reason, and you still have money on it, the company will send you a check for your account balance.

Green Dot Card Refunds on Purchases

If a merchant is supposed to give you a refund for your purchase with a Green Dot card, you can receive it only in the form of credit. You can get it only to the account you used for the purchase. In case you receive a credit to an account you didn’t use for the purchase, Green Dot may block it for security reasons.

Substitute Checks and Your Rights

By federal law, you can request a refund if you lose money when a substitute check is posted to your account. You should know that:

  • You can make a refund request if you think Green Dot withdrew the wrong amount from your account or if they charged you twice for the same check
  • You can get back the amount they withdrew as well as the fees
  • Depending on which amount is lower, you may get back the money you lost or the full amount of the substitute check
  • If the amount you lost is greater than the one in the substitute check, you still may ask for it to be refunded
  • If your account earns interest, you may get interest on your refund
  • In case Green Dot demonstrates that they did not make any mistakes with your substitute checks, they may reverse your refund

You have 40 days after you receive the substitute check or the account statement to make a refund request.

How To Request a Green Dot Card Refund on Your Own

If you notice any errors with your Green Dot statements, you can ask for a refund in the following ways:

Can You Request a Refund Via

Yes/No

DoNotPay

Yes
Phone

Yes

Letter

Yes
Email

No

Green Dot Website

No
In Person

No

Make a Green Dot Refund Request Over the Phone

If you want to claim a Green Dot refund for any losses, you should call the Green Dot customer service at (866) 795-7597. In case you see an error regarding your Green Dot card, you can also call the number written on the back of your card. Bear in mind that Green Dot might monitor your conversation with the customer service without notifying you about it first.

If you make a refund request for a substitute check, you should:

  1. Provide your personal information and account details
  2. Explain why you want to get a refund
  3. State the amount of your loss
  4. Provide a copy of the substitute check and other necessary information such as the check number and the date of the check

Green Dot may ask you to send them a written refund request too.

Claim a Green Dot Card Refund via Mail

If you want to request a Green Dot card refund, you can do that by mail as well. You can send a letter to the following address:

Customer Care

P.O. Box 5100 

Pasadena, California 91117

Make sure your letter contains:

  1. Your personal information and card number
  2. The explanation of what errors you spotted and the amount involved
  3. The time when the error occurred

DoNotPay Makes Requesting a Green Dot Refund Fast and Easy

With DoNotPay, you can make a Green Dot refund request in just a few clicks! You won’t have to waste your time and energy on dealing with customer service if you get our help. To make a refund request with DoNotPay, you need to:

  1. Use any web browser to open DoNotPay
  2. Look for the Chargeback Instantly option
  3. Give your transaction and bank details
  4. Write Green Dot as the company you want to get a refund from
  5. Answer our chatbot’s questions and finalize your request

When you submit your request, our robot lawyer will compose a dispute letter and include all the necessary Visa and Mastercard codes to make your claim stronger, as requested by the Fair Credit Billing Act. You can choose whether you want us to send the letter on your behalf. We can also contact the merchant and the bank for you. 

How Long Will I Have To Wait for Refunds To Show Up on My Green Dot Card?

If you go through the procedure of getting a refund for substitute checks, you can get up to $2,500 in ten business days after Green Dot processes your refund request. The rest of your refund will be back on your account no more than 45 days after the company received your refund request. 

If you made a Green Dot credit card refund request, you may have to wait between ten and 45 days for them to process your refund claim. 

If you need to dispute any foreign-initiated transactions, it can take up to 90 days for Green Dot to investigate your refund request.

Escalate Your Dispute With Green Dot to Small Claims Court With DoNotPay

Green Dot requires you to solve disputes by arbitration, but if you still can’t get your justice, you can escalate your dispute to small claims court. If you decide to seek your justice in small claims court, you can use DoNotPay to get help through the suing process. DoNotPay cares about your consumer rights, which is why we received the Louis M. Brown Award for Legal Access by the American Bar Association in 2020. DoNotPay can assist you with gathering all the necessary documents and filling out the forms when suing Green Dot. We can also make your claim stronger and help you sound more confident when presenting your case.

Use DoNotPay’s Services To Make Your Life Easier

With DoNotPay, you can solve a bunch of administrative tasks! We can help you get a GoFundMe or FedEx refund. We can also cancel your Rebtel or New York Daily News memberships, and much more!  

Access DoNotPay through any web browser to get assistance with: