How to Reach Flannels Customer Service Reps Easily

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Reach Live Agents at Flannels Customer Service Easily

Nobody likes being put on hold while seeking services from customer service. Research shows that 70% of customers that make calls to UK businesses hold for over one minute, and these include international brands like Marriott and Amazon.

Conventionally, company contact centres should answer 80% of their calls in twenty seconds. The wait times may be different for different industries. Some customers in some sectors may be open to holding while others may not. Lately, industry standards have shifted. Most contact centres have improved the call times and answer 90% of the calls in 15 seconds.

Flannel is a leading British luxury apparel retailer. They specialize in modern male, female, and children's designer clothes, footwear, and accessories. Neil Prosser Founded Flannels I in 1976. He was the managing director up to when Frasers Group acquired the brand. Currently, the brand has 45 stores across the UK. Did you know you can beat call wait times when calling ?

Flannels Customer Care Contact Number and Email

You can contact in several ways. Some customers have complained that they never pick up, or the wait times are too long.

Ways to Contact Flannels Customer Support
WebsiteContact Us and Help Centre
PostThe Avenue,

Crown Square Spinningfields Manchester,


Phone Number+ 44 344 245 9243
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Alternative Ways to Resolve Customer Service Complaints

If you feel aggrieved and Flannels has not addressed your issue, you can choose to use alternatives like

  1. Alternative Dispute Resolution (ADR) Schemes

Alternative Dispute Resolution or ADR schemes help solve disputes between companies and their customers outside court. The ADR forms include

  • Arbitration
  • Mediation

In the United Kingdom, well-established schemes exist in various sectors, such as

  • Financial services
  • Telecoms
  • Energy

Besides the regulated services, most businesses belong to voluntary ADR schemes.

  1. Ombudsman

Ombudspersons are appointed individuals who investigate customer complaints about companies. They are independent, impartial, and accessible. Before you go to the Ombudsman, you need to have done two things

  • You have waited for a response from Flannels for more than eight weeks
  • You have received a Flannels Deadlock letter

Two types of Ombudsmen exist. Some cover public entities and look into user complaints on public services and government organisations. The other kind of Ombudsman is in the private sector and handles consumer and financial complaints.

  1. Small Claims Court

The limit in England and Wales Small Claims court is about £10,000. There is no fixed limit, but the courts follow guidelines to decide your case's jurisdiction. Small claims courts typically allocate value claims of under £10,000. To find out how the process works, go to the official website.

Flannels' Corporate address

Some instances may require you to have Flannel's corporate address. You can write or visit them at

The Avenue,

Crown Square Spinningfields Manchester,

M3 3FL United Kingdom

If you sue Flannels in a small claims court, the address helps you know where to drop the demand letter.

Common Reasons People Contact Flannels Support

Customers contact Flannels support for varying reasons. Some of the most common include

  • Requesting a refund
  • Complaining about non-delivery of purchased goods
  • Following up on a discount not given but deserved
  • Delivery of wrong items
  • Complain about faulty goods
  • How to return goods
  • How to cancel orders
  • Complaining about poor service in one of the stores
  • Following up on a complaint made earlier

Contact Flannels Customer Service Using DoNotPay

When you have a problem with Flannels, you want the problem solved as fast as possible. It isn't enjoyable to call customer service only to wait on hold for over 30 minutes or more.

DoNotPay developed a product known as Skip Waiting on Hold. DoNotPay calls any customer service for any company for you and holds on your behalf. When an agent picks up your call, DoNotPay alerts you and allows you to explain your problem.

Here is how to get started

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company!

Admittedly we are faced with many issues with the products and services we use every day. Due to the long wait, we’d rather buy something new than deal with customer service. DoNotPay can help with customer service in many other companies such as

What Else Can DoNotPay Do For You?

Skip waiting on hold is only one of the many things we can help you with to save time and money. Check some of them out.

Sign up to DoNotPay today and start living your best life.

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