How to contact Dollar Tree customer service

Although there are many methods to contact Dollar Tree, it is still common to go through a lengthy phone-tree and wait forever for someone to attend to your concerns. To address this, DoNotPay has decided to make our lives more comfortable. The app dials the number for you, and pings you once the phone tree is passed and a real human being answers. You can download DoNotPay from the Apple store or access it from your web browser. Since you can waste up to 42 minutes contacting Dollar Tree Customer Service, downloading DoNotPay will save you precious time. 

Dollar Tree’s support contact number

Most customers prefer to get customer support by calling the contact numbers on the website. Expressing concerns with a real person feels more reassuring than sending an email or a message through their social media accounts. Getting a reference number after the call gives additional assurance that the issue will be acted upon soon.

There are many ways to reach the support team of Dollar Tree. However, the best number to reach them at is 1-877-530-TREE (8733). For 24 hours a day, seven days a week, customer support representatives are taking calls.

However, for specific concerns, you can call the office departments directly. They are available from Monday to Friday, from 8 am to 9 pm ET.

  • For returned checks, you can reach 1-800-366-1048
  • For green dot cards, call 1-866-795-7597

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Can I also reach Dollar Tree support by email?

customer

Instead of email, they have a general contact form on their website. You will be asked to fill out the contact form with your contact number, order number, and your comment/request.

Fortunately, however, you can send direct emails for specific concerns:

  • For cashback, write to assetprotection@dollartree.com
  • For tax exemptions, write to taxdepartment@dollartree.com

To summarize, remember the following information if you need to contact Dollar Tree support:

Main contact number: Email addresses:
1-877-530-8733 (TREE) 

For returned checks: 1-800-366-1048

For green dot cards: 1-866-795-7597

For cashback, assetprotection@dollartree.com

For tax exemptions, taxdepartment@dollartree.com

Dollar Tree is a local, retail single-price-point dollar store operating in the U.S. Shopping centers across the 48 contiguous states, and across 5 Canadian provinces have Dollar Tree stores. 

Having been in business for more than sixty years, they have encountered many customer concerns. Therefore, a solution to your issue may already be available in the FAQ section of their website.

If you still cannot find answers to your questions or need additional help, click the “I need more help” button for assistance. You will be asked to provide the store number from your receipt, zip code, city, state, and a brief explanation of your issue.

Unfortunately, leaving messages for customer support does not guarantee that you will get a reply to your concerns. Dollar Tree receives thousands of complaints daily, and it is known for lackluster customer service. However, do not be alarmed if you do not get a response from Dollar Tree. There are still other ways of reaching them.

Is there a shortcut to getting prompt attention?

Reporting an issue is only the first step. You will still be asked to go through a lengthy verification process before getting an answer.

  1. Start by going to Dollar Tree’s website
  2. If you want to order an item by phone, click on the upper right, “Order by phone.” You will notice that this is the same as their 24/7 customer service number, 1-877-530-TREE (8733). Be ready with the SKU numbers of your items, as seen from their catalog.
  3. If you want to track the delivery of an item that you already ordered, click on “Track Orders” on the upper right. Be ready with your order number, billing zip code, and the last name.
  4. At the bottom portion of the website, click on Customer Service FAQ to get immediate answers to commonly-raised issues. 
    • Choose “Store” if your question is related to store transactions
    • Choose “Online” if the issue is specific to online purchases
    • Choose “Product” for product-related queries or complaints
    • Choose “Company” to understand more about the company
  5. If any of these four categories do not address your concern, click on the “I Need More Help” button at the bottom of these pages to get more assistance. Have this information available for entry:
    • Store number found on your receipt
    • If no receipt, provide your zip code and city/state
  6. If you have already submitted a contact form or raised the issue with Customer Service, it is still possible for your problem to be left unattended. You can visit Dollar Tree’s social media handles instead. There is a better chance of your concern being acted upon if you comment publicly through social media. 
  7. Dollar Tree has Facebook, Twitter, Instagram, and Pinterest pages. If other customers share the same experiences, their comments on social media may force Dollar Tree to address the issue immediately.

Dollar Tree’s corporate address

Dollar Tree’s main headquarters are located in Chesapeake, Virginia.

Headquarters:

500 Volvo Parkway

Chesapeake, VA 23320

United States

You can send your issues by post to the address below. Mention whether you are a customer, shareholder, affiliate, associate, or interested party. 

Corporate secretary

Dollar Tree, Inc.

500 Volvo Parkway

Chesapeake, VA 23320

United States

If you prefer to communicate by email, send a note to CorpSecy@DollarTree.com

The Corporate Secretary will review all kinds of correspondence before forwarding it to the concerned officer or board of directors. However, they will not be responding to queries unrelated to their duties and responsibilities, such as:

  • Product complaints
  • Product inquiries
  • New product suggestions
  • Résumés and other forms of job inquiry
  • Surveys
  • Business solicitations or advertisements

It is advisable not to send malicious or threatening material. 

If you have plans to take legal action, remember the address of the company so that you can send a demand letter to Dollar Tree.

Dollar Tree executive team 

Their executive team is composed of officers and the board of directors.

Primary contact

Thomas R. O’Boyle, Jr.

500 Volvo Parkway

Chesapeake, VA 23320

LinkedIn

Secondary contact

Mike Witynski

President and Chief Operating Officer 

500 Volvo Parkway

Chesapeake, VA 23320

LinkedIn

Chief executive

Gary M. Philbin

President and Chief Executive Officer

500 Volvo Parkway

Chesapeake, VA 23320

LinkedIn

If necessary, you may feel the need to reach out for concerns that remain unattended. However, please contact them only as a last resort

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser

If Dollar Tree refuses to help me, can I sue them?

You can sue Dollar Tree in the small claims court if you feel that you have b wronged. DoNotPay can help you:

  1. DoNotPay app will create a demand letter you can send to the company before you officially sue them.
  2. If they don’t respond, you will fill out the court forms. DoNotPay can help with this.
  3. Then, you will officially file a complaint with the court. DoNotPay will, as always, guide you through the entire process.
  4. You will then serve Dollar Tree—officially let them know that you are suing them. 
  5. Finally, show up in court! DoNotPay will generate a script you can use to present your case.

What are the reasons why people reach out to Dollar Tree support? 

  1. Poor customer service. There have been cases of managers and cashiers rudely ignoring customer inquiries despite their long working hours.
  2. Merchandise returns. Customers are irritated by damaged and spoiled items and incomplete delivery of purchases. 
  3. Cash refunds. Not being aware that Dollar Tree does not allow cash refunds, customers are forced to scout the store for items to be exchanged. 
  4. Shelves are messy, and products have low inventory. Popular items are not replenished frequently.
  5. Late delivery of purchases despite frequent follow-ups frustrates customers.

Do you still need assistance? Post a comment below, and someone may be able to help

If you have any concerns or require additional aid, leave your question or comment below. A concerned person may have gone through the same, or a similar situation might be willing to help. As an online community who value each other’s input, everyone can pitch in to help each other.

DoNotPay can help you with various other issues 

You get to access DoNotPay through iOS or your web browser, plus it has plenty of features to help you with your concerns:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.