How to contact Dollar Tree customer service

You can reach Dollar Tree support at 1-877-530-8733, but you’ll have to go through lengthy phone-tree and wait forever for a customer service rep to address your problem. DoNotPay takes out the wait time. It dials the number for you and pings you once it gets past the phone tree and reaches a real human being. Access it from your web browser. Since you can waste up to 42 minutes contacting Dollar Tree Customer Service, downloading DoNotPay will save you precious time. 

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Dollar Tree support contact number

Most customers prefer to get customer support by calling the contact numbers listed on the website. Dealing with a real person is more reassuring than sending an email or a message through social media.

There are many ways to reach Dollar Tree’s support team. However, the best number to reach them at is 1-877-530-TREE (8733).

For specific concerns, you can call the relevant department directly. These are available from Monday to Friday, from 8 a.m. to 9 p.m. EST.

  • For bounced checks, you can reach 1-800-366-1048
  • For reloadable Green Dot cards, call 1-866-795-7597

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Can I also reach Dollar Tree support by email?

customer

Instead of offering an email address, Dollar Tree has a general contact form on their website. You will be asked to fill out the contact form with your contact number, order number, and your comment or request.

Fortunately, you can send direct emails for specific concerns:

To summarize, remember the following information if you need to contact Dollar Tree support:

Contact numbers Email addresses
1-877-530-8733 (TREE) 

For returned checks: 1-800-366-1048

For green dot cards: 1-866-795-7597

 For cashback, assetprotection@dollartree.com

For tax exemptions, taxdepartment@dollartree.com

Dollar Tree is a single-price-point dollar store operating in shopping centers across the lower 48 states, and across five Canadian provinces. 

Having been in business for more than sixty years, they have encountered every customer concern imaginable. Therefore, a solution to your issue may already be available in the FAQ section of their website.

If you still cannot find answers to your questions or need additional help, click the “I need more help” button for assistance. You will be asked to provide the store number from your receipt, zip code, city, state, and a brief explanation of your issue.

Unfortunately, leaving messages for customer support does not guarantee that you will get a reply to your concerns. Dollar Tree receives thousands of complaints daily. Don’t be alarmed if you do not get a response from Dollar Tree. There are other ways of reaching them.

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Is there a shortcut to getting prompt attention?

Reporting an issue is only the first step. You will still be asked to go through a lengthy assessment process before you get an answer.

  1. Start by going to the Dollar Tree website. 
  2. If you want to order an item by phone, click on the upper right, “Order by phone.” You will notice that this is the same as their 24/7 customer service number, 1-877-530-TREE (8733). Be ready with the SKU numbers of your items, as found in their catalog.
  3. If you want to track the delivery of an item that you already ordered, click on “Track Orders” on the upper right. Be ready with your order number, billing zip code, and recipient name.
  4. At the bottom of the website, click Customer Service FAQ to get immediate answers to commonly-raised issues. 
    • Choose “Store” if your question is related to in-store transactions
    • Choose “Online” if the issue is specific to online purchases
    • Choose “Product” for product-related queries or complaints
    • Choose “Company” to understand more about the company
  5. If any of these four categories do not address your concern, click on the “I Need More Help” button at the bottom of these pages to get more assistance. Have this information available for entry:
    • Store number found on your receipt
    • Provide your zip code, city, and state
  6. If you have already submitted a contact form or raised an issue with customer service, your problem still may be left unresolved. You can contact Dollar Tree through social media instead. There may be a better chance of your concern being acted upon if you comment publicly through social media. 
  7. Dollar Tree has Facebook, Twitter, Instagram, and Pinterest accounts. If other customers share the same experiences, a wave of comments on social media may force Dollar Tree to address the issue immediately.

Dollar Tree’s corporate address

Dollar Tree’s main headquarters are located in Chesapeake, Virginia.

Headquarters:

500 Volvo Parkway

Chesapeake, VA 23320

United States

You can send your issues by post to the address below. Mention whether you are a customer, shareholder, affiliate, associate, or another interested party. 

Corporate secretary

Dollar Tree, Inc.

500 Volvo Parkway

Chesapeake, VA 23320

United States

If you prefer to communicate by email, send a message to CorpSecy@DollarTree.com. 

The corporate secretary will review correspondence before forwarding it to the relevant office or board of directors. However, they will not be responding to queries unrelated to their duties and responsibilities, such as:

  • Product complaints
  • Product inquiries
  • New product suggestions
  • Résumés or other forms of job inquiry
  • Surveys
  • Business solicitations or advertisements

If you have plans to take legal action against Dollar Tree in small claims court, save the address of the company so that you can send them a demand letter.

Dollar Tree’s executive team 

Dollar Tree’s executive team is composed of officers and the board of directors.

Primary contact

Thomas R. O’Boyle, Jr.

500 Volvo Parkway

Chesapeake, VA 23320

LinkedIn

Secondary contact

Mike Witynski

President and Chief Operating Officer 

500 Volvo Parkway

Chesapeake, VA 23320

LinkedIn

Chief executive

Gary M. Philbin

President and Chief Executive Officer

500 Volvo Parkway

Chesapeake, VA 23320

LinkedIn

You may feel the need to reach out to the board members above about some unresolved problem. Contact them only as a last resort. 

Skip the long phone queues with the help of DoNotPay! Use the DoNotPay app in any web browser.

If Dollar Tree refuses to help me, can I sue them?

You can probably sue Dollar Tree in small claims court if you feel that they have wronged you. DoNotPay can help you through the whole process.

  1. The DoNotPay app will create a demand letter that you must send to the company before you sue them.
  2. If they don’t respond, you will have to fill out the court forms. DoNotPay can help with this.
  3. Then, you will officially file a complaint with the court. DoNotPay will, as always, guide you through the entire process.
  4. You will then serve Dollar Tree—officially let them know that you are suing them. 
  5. Finally, show up in court! DoNotPay will generate a script you can use to present your case.

If you want to take Dollar Tree to small claims court, make it easy with the DoNotPay web app available in any web browser.

What are the reasons why people reach out to Dollar Tree support? 

  1. Poor customer service. There have been cases of managers and cashiers rudely ignoring customer inquiries despite having ample time to do so.
  2. Merchandise returns. Customers are irritated by damaged and spoiled items and incomplete delivery of purchases.
  3. Cash refunds. Possibly unaware that Dollar Tree does not offer cash refunds, customers are forced to seek alternatives.
  4. Sometimes a store’s shelves are mess or inventory is low. Popular items are not replenished frequently.
  5. Late delivery of purchases despite frequent follow-ups.

Do you still need assistance? Post a comment below, and someone may be able to help

If you have any concerns or require additional aid, leave your question or comment below. A concerned person may have gone through a similar situation and might be willing to help. As an online community, we value everyone’s input.

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