Customer Service Hacks

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Contacting Customer Service The Easy Way

The best way to contact is to call 1-888-850-3958. Instead of waiting in long phone queues, you can use DoNotPay to connect with a customer service rep. Once DoNotPay connects to a human customer service representative, it will notify you, allowing you to use the intervening time productively. Access DoNotPay through any web browser.

What phone number should I use to contact provides services in around 70 countries. You have different options for contacting them, depending on your location and language.

You can try reaching their toll-free hotline 1-888-850-3958 or their international customer service department at 1-203-320-2609. Most online reviews of claim that they do not respond immediately to calls, emails, or letters. Customers often receive a standard reply, and their issue is not resolved. Here are some country-specific phone numbers you can try.

U.S.A1 857-702-4004
International (UK)44 161 536 5093
Philippines1800 1 114 1327
China8-621 6080 7200

Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any .

Where to find quick online help for problems with

If you want to contact online, go to their customer support page. There, the company offers two different ways to report customer concerns depending on whether you have a account or not.

If you have an account, follow these steps:

  1. Click “compose a new message.”
  2. Choose the most relevant subject from the available drop-down menu
  3. You can select “property details ” for general inquiries.
  4. Compose a message about your concerns and issues.
  5. Click "send message."

For those with no account:

  1. Go to the customer help interface.
  2. Choose the best category for your issue.
  3. Click on the chosen category and provide the information needed to proceed.

You can also try reaching the company through their social media accounts on Facebook and Twitter. Discussions about issues with can also be found on Reddit.

As always, your best bet is to call customer service and speak to a rep. Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any . customer support email address also has an email address to which you can send queries about your problems and issues. The address is However, the company does not promise an immediate response, given the high volume of messages it gets from clients around the world. Besides the long wait, you can expect to receive little more than a standard automated reply.

Skip the complicated phone trees with the help of DoNotPay! Access DoNotPay through any .

The info you'll need to provide to get prompt help

Whether you are contacting by phone, email, or through their website, for the fastest resolution of your problem, you’ll have to provide some important information. Here are some examples:

  • account name
  • Password
  • Email address
  • Confirmation number
  • Personal information (name, date of birth, etc.)
  • Booking information
  • Contact info

Have all these details ready when contacting customer support via phone. Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any . corporate address has its headquarters in Amsterdam, The Netherlands. They have satellite offices in 70 countries. You need to know their addresses if you're planning to send them a demand letter to begin the process of suing them in small claims court.


Weteringschans 28

1017 SG Amsterdam


Malaysia Office

The Gardens South Tower,

Level 20, Mid Valley City,

Kuala Lumpur, Malaysia

The Executive Team

If you have a major issue that has not been resolved through other channels, you can try reaching top management. You should probably exhaust every other channel before contacting the chief executives.

Primary Contact

Paul Downham

Vice President of Customer Service

Herengracht 597

1017 CE Amsterdam



Secondary Contact

James Waters

SVP Commercial Operations.

Herengracht 597

1017 CE Amsterdam



Chief Executive

Glenn Fogel


28 Liberty St 29th floor

New York

NY 10005

United States



Try calling customer service first, and only involve the executive team if you don’t get a satisfying answer.

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Can I send demand letters to in small claims court if I feel I’ve been wronged?

If refuses to help you and you feel you’ve been wronged, you can probably send demand letters to them in small claims court. DoNotPay can help you see the process. Here’s how. These are the basic steps:

  1. DoNotPay will create a demand letter to send to before you send demand letters to them.
  2. If you don’t get a response, you will then have to fill out the court forms. DoNotPay will help you get the right forms and fill them properly!
  3. Then, you can officially file a case with the court. DoNotPay can guide you through this.
  4. You will serve—inform them that you are suing them.
  5. In the end, show up in court! DoNotPay will provide a script you can use to present your case and win your dispute against

If you want to take to small claims court, make it easy with the DoNotPay web app available in any .

Why do people usually contact’s customer service?

  • Canceling a booking. Customers often inquire whether they can get a refund and how much the company charges for cancellations.
  • Incorrect booking or reservation. Most recurring issues in the reviews of are problems with reservations. Some clients are confused by additional charges, or they have to change their booking at the last minute.
  • To get receipts. Customers on business trips often ask for digital or physical receipts.
  • Complaints about hotels. One of the biggest problems faces is ensuring that its customers get what they expected in the hotel that they booked. Inadequate responses to complaints about accommodation cause most of the negative reviews of
  • Unwanted charges. Customers also seek help getting their money back from hidden charges from or from the hotel.

You can resolve all your issues by contacting their customer support and explaining your issue. Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any .

Share your issue below, someone reading this might be able to help

If your issues or complaints have not been addressed through the channels described in this article, post them below. Sharing your experiences with may help other people who are having the same problem. Even better, someone reading this might be able to help you.

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DoNotPay Protects Your Privacy and Finances

Sharing your credit card details online comes with certain risks, and it’s getting more difficult to tell good and bad websites apart. With DoNotPay’s virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers.

Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials.

What else can DoNotPay help with?

DoNotPay is your AI consumer champion that can help people with a variety of problems. Use the app through any . Here are some other features of the app:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn't on our list or we haven't yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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