Contacting Booking.com Customer Service The Easy Way

The best way to contact Booking.com is to call 1-888-850-3958. Instead of waiting in long phone queues, you can use DoNotPay to connect with a Booking.com customer service rep. Once DoNotPay connects to a human customer service representative, it will notify you, allowing you to use the intervening time productively. DoNotPay is free and easy to use. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

What phone number should I use to contact Booking.com?


Booking.com provides services in around 70 countries. You have different options for contacting them, depending on your location and language.

You can try reaching their toll-free hotline 1-888-850-3958 or their international customer service department at 1-203-320-2609. Most online reviews of Booking.com claim that they do not respond immediately to calls, emails, or letters. Customers often receive a standard reply, and their issue is not resolved.  Here are some country-specific phone numbers you can try.

CountryNumber
U.S.A1 857-702-4004
International (UK)44 161 536 5093
Philippines1800 1 114 1327
China8-621 6080 7200
Toll-free1-888-850-3958

Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Where to find quick online help for problems with Booking.com

If you want to contact Booking.com online, go to their customer support page. There, the company offers two different ways to report customer concerns depending on whether you have a Booking.com account or not.

If you have an account, follow these steps:

  1. Click “compose a new message.”
  2. Choose the most relevant subject from the available drop-down menu
  3. You can select “property details ” for general inquiries.
  4. Compose a message about your concerns and issues.
  5. Click “send message.”

For those with no account:

  1. Go to the customer help interface.
  2. Choose the best category for your issue.
  3. Click on the chosen category and provide the information needed to proceed.

You can also try reaching the company through their social media accounts on Facebook and Twitter. Discussions about issues with Booking.com can also be found on Reddit.

As always, your best bet is to call customer service and speak to a rep. Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Booking.com customer support email address

Booking.com also has an email address to which you can send queries about your problems and issues. The address is customer.service@booking.com. However, the company does not promise an immediate response, given the high volume of messages it gets from clients around the world. Besides the long wait, you can expect to receive little more than a standard automated reply.

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The info you’ll need to provide to get prompt help

Whether you are contacting Booking.com by phone, email, or through their website, for the fastest resolution of your problem, you’ll have to provide some important information. Here are some examples:

  • Booking.com account name
  • Password
  • Email address
  • Confirmation number
  • Personal information (name, date of birth, etc.)
  • Booking information
  • Contact info

Have all these details ready when contacting Booking.com customer support via phone. Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Booking.com corporate address

Booking.com has its headquarters in Amsterdam, The Netherlands. They have satellite offices in 70 countries. You need to know their addresses if you’re planning to send them a demand letter to begin the process of  suing them in small claims court.

Headquarters

Weteringschans 28

1017 SG   Amsterdam

Netherlands

Malaysia Office

The Gardens South Tower,

Level 20, Mid Valley City,

Kuala Lumpur, Malaysia

The Executive Team

If you have a major issue that has not been resolved through other channels, you can try reaching top management. You should probably exhaust every other channel before contacting the chief executives. 

Primary Contact

 

 

 

 

 

Paul Downham

Vice President of Customer Service

Herengracht 597

1017 CE Amsterdam

Netherlands

LinkedIn

Secondary Contact

 

 

 

 

 

James Waters

SVP Commercial Operations.

Herengracht 597

1017 CE Amsterdam

Netherlands

LinkedIn

Chief Executive

 

 

 

 

 

Glenn Fogel

CEO

28 Liberty St 29th floor

New York

NY 10005

United States

LinkedIn

Twitter

Try calling customer service first, and only involve the executive team if you don’t get a satisfying answer.

Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Can I sue Booking.com in small claims court if I feel I’ve been wronged?

If Booking.com refuses to help you and you feel you’ve been wronged, you can probably sue them in small claims court. DoNotPay can help you see the process. Here’s how. These are the basic steps:

  1. DoNotPay will create a demand letter to send to Booking.com before you sue them.
  2. If you don’t get a response, you will then have to fill out the court forms. DoNotPay will help you get the right forms and fill them properly!
  3. Then, you can officially file a case with the court. DoNotPay can guide you through this.
  4. You will serve Booking.com—inform them that you are suing them.
  5. In the end, show up in court! DoNotPay will provide a script you can use to present your case and win your dispute against Booking.com.

If you want to take Booking.com to small claims court, make it easy with the DoNotPay web app available in any web browser or download the iPhone app.

Why do people usually contact Booking.com’s customer service?

  • Canceling a booking. Customers often inquire whether they can get a refund and how much the company charges for cancellations.
  • Incorrect booking or reservation. Most recurring issues in the reviews of Booking.com are problems with reservations. Some clients are confused by additional charges, or they have to change their booking at the last minute. 
  • To get receipts. Customers on business trips often ask for digital or physical receipts.
  • Complaints about hotels. One of the biggest problems Booking.com faces is ensuring that its customers get what they expected in the hotel that they booked. Inadequate responses to complaints about accommodation cause most of the negative reviews of Booking.com.
  • Unwanted charges. Customers also seek help getting their money back from hidden charges from Booking.com or from the hotel.

You can resolve all your issues by contacting their customer support and explaining your issue. Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Share your issue below, someone reading this might be able to help

If your issues or complaints have not been addressed through the channels described in this article, post them below. Sharing your experiences with Booking.com may help other people who are having the same problem. Even better, someone reading this might be able to help you.

Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

What else can DoNotPay help with?

DoNotPay is a free app that can help people with a variety of problems. Use the app through any web browser or download it for iPhone or any iOS device. Here are some other features of the app:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.