A Detailed Guide to Requesting Your Coinbase Refund

Coinbase is a platform designed for digital currency exchange. It offers the opportunity to exchange numerous cryptocurrencies, such as Bitcoin, Ethereum, Tezos, Litecoin, etc. 

The platform was founded in 2012, and it has a revenue of one billion dollars.

If you find the company’s refund policy complicated and you’re not sure how to get your money back, you’ll find this guide to requesting a Coinbase refund useful.


Important Aspects of the Coinbase Refund Policy

Canceling a transaction on Coinbase isn’t possible. If you’d like to get your money back, you will have to contact the merchant directly regarding your refund. Merchants are also responsible for refunds in case you don’t receive the ordered product. 

Coinbase will issue a refund only in two situations when their error caused:

  • An unauthorized transaction from your account
  • An incorrect transaction from your account

It’s important to notify Coinbase about this mistake as soon as possible so that they can look into it and issue a refund to your E-Money Wallet.

You need to make sure to send the cryptocurrency supported by Coinbase, or your funds will be lost and non-recoverable.

Ways To Request a Coinbase Refund

You can request a refund either from Coinbase or the merchant in question—depending on the reason behind your request—and these are the options you have:

Can You Request a Refund Via

Yes/No
DoNotPay

Yes

Email

Yes
Phone

Yes

Letter

No
Website

Yes

In-Person

No

Request Your Coinbase Refund via Email

If you notice an unauthorized transaction, you can describe your concern to Coinbase via email by answering some questions in the contact form on their website.

Once you select Coinbase as your product and choose your country of residence, do the following:

  1. Select Account Compromised or Unauthorized Accounts in the topic field
  2. Choose My account is compromised or has been hacked in the issue field
  3. Select I sent funds to a third party in the What can we help you with field
  4. Answer the rest of the questions 

Request Your Coinbase Refund Over the Phone

You can contact Coinbase customer support over the phone if you think that your account has been compromised and if you want to request a refund for the unauthorized or incorrect transaction.

To get in touch with the company’s customer care reps, dial:

  • +1 888 908-7930 (U.S./International)
  • 0808 168 4635 (UK)
  • 1800 200 355 (Ireland)

Tired of wasting time waiting for a rep to pick up the phone? Take advantage of DoNotPay’s handy feature and have us contact the customer support of Coinbase, Amazon, Zara, Sprint, or any other company. 

We will hold the line and notify you when someone is available so that you can take over the conversation and describe your issue.

Request Your Coinbase Refund Online

Find the merchant’s contact info—preferably the email they used for their Coinbase registration—and discuss your refund request. The merchant will ask you to provide a Coinbase address to which they can send the refund.

Here’s what you should do to generate a QR code or Coinbase refund address:

Web Browser

Mobile Device

  1. Log in to your Coinbase account
  2. Click on Receive in the top right corner
  3. Select the currency
  4. Click on Copy address and send it to the merchant
  1. Access the Coinbase app
  2. Tap on Global action at the bottom navigational panel
  3. Click on Receive
  4. Choose the currency
  5. Tap Copy address and send it to the merchant

DoNotPay Offers a More Convenient Option To Get a Coinbase Refund

Requesting a refund from Coinbase and the merchants can be complicated and time-consuming. DoNotPay is the simplest solution to your problem. The entire process will take a few clicks and less than two minutes of your time. 

DoNotPay will also take other measures to maximize your chances of winning. We will contact the merchant, collect evidence, and send a letter with all the necessary Visa or Mastercard codes to your bank—as requested by the Fair Credit Billing Act.

To request your Coinbase refund efficiently, follow these steps:

  1. Log in to your DoNotPay account from your web browser
  2. Click on the Chargeback Instantly section
  3. Respond to all of the questions 
  4. Verify your signature and click on Submit 

Your request will be sent to your bank immediately. 

With us, you can request a refund from other companies as well, including:

How Long Will I Have To Wait To Receive My Coinbase Refund?

If you requested a refund for an unauthorized or incorrect transaction caused by a Coinbase, you should get your funds back the next business day after informing them about the error.

If you requested a refund from the merchant, the waiting period will depend on them. 

How To Return a Transaction on Coinbase

Merchants who want to issue a refund shouldn’t send funds to the original input address (Coinbase wallet) because those funds will be sent to Coinbase and not the customer. 

To issue a refund correctly, you’ll have to obtain a new address from the sender in question, and these are the options you have to do it:

  • Send a refund to the customer’s Coinbase email address. Coinbase will match the email to the customer’s account
  • Ask the customer to generate and provide their new address
  • The customer can provide an address from the Coinbase addresses page while being logged in to their account

When you get the valid Coinbase address, you can send back the funds by following these steps:

Web Browser

Mobile Device

  1. Log in to your account
  2. Click on Send 
  3. Choose the currency in the Pay with section
  4. Type in the amount 
  5. Type in the customer’s address or their Coinbase email
  6. Click on Continue
  7. Select Preview 
  8. Click on either Send on Coinbase or Send on the blockchain 
  9. Follow other instructions
  1. Access the Coinbase app
  2. Tap on the two arrows icon at the bottom
  3. Click on Send
  4. Choose the asset
  5. Type in the amount
  6. Click on Continue 
  7. Enter the customer’s address or email
  8. Tap Preview
  9. Follow other instructions

Some Issues You Can Expect When Requesting a Coinbase Refund

While you’ll be eligible for a refund from Coinbase in case the company’s error caused unauthorized transactions from your account, you won’t receive a refund if you shared your account info with a third party.

Coinbase might lock your E-Money Wallet temporarily. The wallet will stay locked until you settle the dispute, and Coinbase checks whether or not the unauthorized transaction was the product of your or their mistake.

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