Contacting Zara Customer Service Made Easy

You can reach Zara’s customer support people at 1-855 635 9272. As Zara is at the top of its game, serving millions, they can be hard to reach. DoNotPay will contact the support team’s hotline for you. It will then notify you when it’s got a human agent on the line. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device. Otherwise, here are a few tips that you might use when you want to reach Zara USA’s customer support.

The Zara customer support hotline

Most customers prefer talking to an actual representative rather than contacting a company by email. A solution can usually be reached faster over the phone. 


Zara USA’s representatives will only answer calls from Monday to Friday, from 8:30 in the morning until 7:30 in the evening, Eastern Standard Time. They also work on Saturdays from 10:00 in the morning until 4:00 in the afternoon, still Eastern Standard Time. The best number to call them at is 1-855 635 9272. This number is toll-free.

Apart from this hotline, you can contact the customer service team at 1-888-501-2708. This line is also toll-free, and there is no best time of day to make a call. There are a couple of other numbers to reach Zara, but they connect directly to the corporate office. You can try 1-212-355-1415. The schedule for this number is regular business hours, 9 to 5 EST, but this number is not really meant for customer service. However, if customer service hasn’t been able to offer any solutions, at least you can give it a try.

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Toll-Free Customer Service NumberCorporate Office NumberCorporate Office Tax
1-855 635 9272

1-888 501 2708

1-212 355 14151-212 754 1128

DoNotPay can help you contact support without wasting time. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Zara customer support hotline

According to the website, Zara recommends chatting with a live representative instead of sending an email to avoid waiting extended periods for a reply. You can try to contact Zara at contact.ww@zara.com or contact@zara.com.

Zara International Email AddressZara Email Address
contact.ww@zara.comcontact@zara.com

Zara is originally from Spain. It is one of the most famous brands in the fashion industry, as it caters to people of all income levels.  Zara’s goal from the beginning has been to offer quality clothing at a low cost. The company now belongs to Inditex, which is one of the largest players in the global distribution industry.

Given the size of the company, providing effective customer support can be tricky. They need to serve a huge number of people. These are the most frequently asked about topics on their website:

  • Accounts and purchasing
  • Product details
  • Gift cards
  • Gift receipts
  • Payment
  • Shipping
  • Exchanges and returns
  • Store locations and employment

Zara has set up multiple ways for customers to reach them. They have different websites for each country in which they operate.

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Zara customer service prompt help

customer

If you are wondering if there is a way to get the solution to your problems without talking with a live representative of the company, here’s a step-by-step guide to navigating the Zara website. There is also info on Zara’s official social media accounts and their customer service accounts on Facebook and Twitter.

  1. Go to the Zara webpage. 
  2. In the top right of the page, adjacent to the login button, there is a “Help” link. Click it. 
  3. The webpage reads “Help” and lists eight topics for which customers usually ask for help. Click the button that your problem is related to.
  4. There will be another set of icons that detail the actions needed to resolve your issue.
  5. At the very bottom of the article, there is a “Contact Customer Service” link. Click the link if you need further assistance. 
  6. The webpage reads “Customer Service,” and there are three options to choose from.
  7. The first option is the live chat function offered 24 hours a day, seven days a week. Just click the word “Access.”
  8. Provide the information asked of you by the representative so they can help you to the best of their abilities.
  9. The next option is the phone hotline. We detailed how to use this above.
  10. The final option is to go to Zara’s social media accounts. Their Facebook and Twitter accounts are explicitly meant for customer service. 
  11. Under “follow us” at the bottom of the page, they have links to their other social media accounts. You can find Zara on Facebook, Twitter, Pinterest, and YouTube.  
  12. The “Help” and “Contact us” links can be found at the bottom right of the page after clicking “+ info.”

Avoid wasting time dealing with customer service bots, use DoNotPay to help you get the support you need. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Zara USA and main headquarters 

There are over 345 Zara stores all over America. Worldwide, the number is 2,251. Zara’s general headquarters are in Spain. Zara USA, however, is located in the Big Apple, New York City. Here are their locations.

United States

USA Headquarters

Suite 400, 500 Fifth Avenue

10110, New York, NY

United States

Spain

World Headquarters

Edificio Inditex, Av. Diputación s/n 

15143 – Arteixo

A Coruña – Spain

Mailing your issue in by snail mail is optional, but it is definitely not the fastest way. All information submitted will go to Zara’s customer service team to be reviewed. They discourage the following content from being sent to them by mail:

  • Sensitive data including passwords, PINs and CVVs of debit and credit cards, information about your health, or other personal details 
  • Use of language that is offensive, inappropriate or violent
  • Violations of intellectual property rights or copyrights
  • Topics unrelated to the company and its products
  • Promotions or advertisements
  • Third-party information that you do not have the authority to disclose
  • Anything illegal

If you intend to file a lawsuit against Zara,  you can send a demand letter or serve court documents to the main address.

The executive team of Inditex

Chief Executive

Pablo Isla

Executive Chairman and Chief Operating Officer

Edificio Inditex, Av. Diputación s/n 

15143 – Arteixo

A Coruña – Spain

Carlos Crespo González

Chief Executive Officer

Edificio Inditex, Av. Diputación s/n 

15143 – Arteixo

A Coruña – Spain

Are you having some trouble with customer service? Try DoNotPay for better support. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Can I sue Zara or Inditex in small claims court if I feel I’ve been wronged?

If Zara refuses to issue a refund and you feel you’ve been wronged, you can probably sue them in small claims court. DoNotPay can help you see the process through. Here’s how. These are the basic steps:

  1. DoNotPay can generate a demand letter that you must send to Zara or Inditex before you sue them.
  2. If they don’t respond, you will have to fill out the court forms. DoNotPay will help you with the forms and provide enough copies.
  3. You will then officially file a complaint. DoNotPay can guide you through the process.
  4. You will then serve Zara—announce to them that you are suing them. 
  5. Finally, show up in court! DoNotPay will give you a script you can use to present your case.

If you want to take Zara to small claims court, make it easy with the DoNotPay web app available in any web browser or download the iPhone app.

Reasons for reaching customer support 

  1. Availability of a product: Customers often call customer service about specific products and their availability in nearby stores.
  2. Gifts: Some customers have given Zara products as gifts to their family and friends. One reason to call is for info on returning these gifts due to errors in size or preference.
  3. Methods of payment: Online, almost every method of payment is acceptable. Just check the web site for details. Customers sometimes try to test these limitations or errors occur when they input their information.
  4. Shipping: Some customers are not satisfied with how the item was delivered to them. They may also be upset about the time it took to get there. 

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Check the comment section for help

If you require additional assistance, the comment section below is available for you to post your issue. Other readers may have had the same problem as you. Why not help each other out? You can either ask a question, find info that others have already posted or offer help to someone else.

DoNotPay’s other features 

Try DoNotPay for help reaching customer service and much more. You never know when these services may be useful for you. So, don’t miss out! Access DoNotPay through any web browser or download the app on your iPhone or other Apple device. These are among the services DoNotPay offers:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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