Zara is one of the leading fashion brands in the world. It is famous for selling affordable yet highly stylish apparel. As Zara is at the top of its game, serving millions, its customer service can be hard to reach. Not all customers want to deal with a recorded message. DoNotPay offers customers a service like no other. It will contact the support team’s hotline for you. It will let you know through a notification that you’ve got a human agent on the line. Try the app today. Download it from the Apple Store or access it through the web browser. Otherwise, here are a couple of tips that you might use when you want to reach Zara USA’s customer support.

The Zara customer support hotline

Some customers prefer talking to an actual representative rather than contacting companies by email. Resolutions can be reached at a faster rate. 

Zara USA’s representatives will only answer calls from Monday to Friday at 8:30 in the morning until 7:30 in the evening Eastern Standard Time. They also answer on Saturdays from 10:00 in the morning until 4:00 in the afternoon, still Eastern Standard Time. The best number to call them at is 1-855 635 9272. This number is toll-free.

Apart from this hotline, you can contact the customer service team at 1-888 501 2708. The line is toll-free, and there is no best time of day to make a call. There are a couple more hotlines, but they connect directly to the corporate office. You can try this number at 1-212 355 1415. Their fax is 1-212 754 1128. The schedule for calls is business hours, as this is not the hotline for customer service. However, in cases when customer service does not offer any solutions, at least these can be options for customers.

Toll-Free Customer Service Number Corporate Office Number Corporate Office Tax
1-855 635 9272

1-888 501 2708

1-212 355 1415 1-212 754 1128

DoNotPay can help you contact support with less fuss. Download it from the Apple Store or find it on the web.

Zara customer support hotline

According to the website, you are recommended to chat with a live representative instead of sending an email to avoid waiting extended periods for a reply. You can try to contact Zara at contact.ww@zara.com or contact@zara.com.

Zara International Email Address Zara Email Address
contact.ww@zara.com contact@zara.com

Zara is originally from Spain. It is one of the most famous brands in the fashion industry, as it caters to people of all classes.  Zara’s goal from the beginning is to offer quality clothing at a low cost. The company now belongs to Inditex, which is one of the largest players in the global distribution industry.

With the size of the company, customer support can be tricky. They need to serve a huge number of people. These topics are frequently asked about on their website:

  • Accounts and purchasing
  • Product details
  • Gift cards
  • Gift receipts
  • Payment
  • Shipping
  • Exchanges and returns
  • Store locations and employment

Zara has set up multiple ways for customers to reach them. They also have various websites depending on the country of the customer. Contacting Zara does not have to be done through conventional means. There are other ways to reach the company for support.

Download DoNotPay for iOS or use it in your browser to have better customer service for any company.

Zara customer service prompt help

customer

If you are wondering if there is a way to get the solution to your problems without the need to talk with a representative of the company, you can find it here. The following list will guide you through the Zara website, step by step, and show you in detail what you can do, given the features on their website. It also includes links to the site and the customer support web pages for you to explore. Elaborated further are the official social media accounts and the customer service account on Facebook and Twitter. You can find the links to these accounts in the references at the end of this article.

  1. Go to the Zara webpage. 
  2. In the top right of the page, adjacent to the login button, there is a “Help” link. Click it. 
  3. The webpage reads “Help” with eight topics that customers usually ask for help. Click any of the buttons if the problem you encounter is related to it.
  4. There will be another set of icons that detail the actions needed to answer the specific issue on the topic.
  5. At the very bottom of the article, a “Contact Customer Service” link will show. Click the link if you need further assistance. 
  6. The webpage reads “Customer Service,” and there are three options to choose from.
  7. The first option is the chat function offered by the website to talk with a live representative 24 hours a day, seven days a week. Just click the word “Access.”
  8. Answer the information asked of you by the representative so they can help you to the best of their abilities.
  9. The next option is the phone hotline. Earlier, this article detailed these contacts.
  10. The final option is the use of their social media accounts. Their Facebook and Twitter accounts are explicitly for customer service. 
  11. At the bottom of the page, they also have links to their other social media accounts under “Follow us.” You can find Zara on Facebook, Twitter, Pinterest, and YouTube.  
  12. The “Help” and “Contact us” links can be found at the bottom right of the page after clicking “+ info.”

Avoid wasting time dealing with customer service bots, use DoNotPay to help you get the support you need. Download the app now or access it through your web browser.

Zara USA and main headquarters 

There are over 345 Zara stores all over America. Worldwide, the number is 2,251. Zara’s general headquarters are in Spain. Zara USA, however, is located in the Big Apple, New York City.  Here are their locations.

United States

USA Headquarters

Suite 400, 500 Fifth Avenue

10110, New York, NY

United States

Spain

Main Headquarters

Edificio Inditex, Av. Diputación s/n 

15143 – Arteixo

A Coruña – Spain

Posting your issue by snail mail is optional, but it is discouraged. All information submitted will be to Zara’s customer service team will be reviewed. They also highly discourage the following content from being included in the concerns sent to them:

  • Sensitive data including passwords, PINs and CVVs of debit and credit cards, information about your health, other personal details, ethnic origin 
  • Use of language that is offensive, inappropriate or violent
  • Violations of intellectual property rights or copyrights
  • Topics unrelated to the company, its contents, and its products
  • Promotion or advertisement
  • Third-party information that you do not have the authority to disclose
  • Anything illegal

If sensitive information is requested of you by any representative, please report it as soon as possible because no official representative of Zara is instructed to ask these questions. If you intend to file a lawsuit against Zara, the location of the headquarters can be used to serve court documents to Zara or to address your demand letter.

The executive team of Inditex

Chief Executive

Pablo Isla

Executive Chairman and Chief Operating Officer

Edificio Inditex, Av. Diputación s/n 

15143 – Arteixo

A Coruña – Spain

Carlos Crespo González

Chief Executive Officer

Edificio Inditex, Av. Diputación s/n 

15143 – Arteixo

A Coruña – Spain

The details above are the names and positions of the officers of Inditex, the parent company of Zara. The addresses listed above are also their office location in Spain. These men are at the very top of the company, and it will be tough to reach them. They have also delegated Zara USA to trusted officers that they don’t share with the public due to the united front they want to show.

Are you having some trouble with customer service? Try DoNotPay for better support. Download the app or try it using your web browser.

Can I sue Zara or Inditex in small claims court if I feel I’ve been wronged?

If Zara refuses to issue a refund and you feel you’ve been wronged, you can sue them in small claims court. DoNotPay can help you see the process through. Here’s how:

  1. DoNotPay can generate a demand letter that you can send to Zara or Inditex before you officially sue them.
  2. If they don’t respond, you will fill out the court forms. DoNotPay will help you with the forms and provide enough copies.
  3. You will then officially file a complaint. DoNotPay can guide you through the process.
  4. You will then serve Zara—announce that you are suing them. 
  5. Finally, show up in court! DoNotPay will give you a script you can use to present your case.

Reasons for reaching customer support 

  1. Availability of a product: Customers often call customer service about specific products and their availability in nearby stores.
  2. Gifts: Some customers have given Zara products as gifts to their family and friends. One source of calls to the support team is about return receipts for these gifts due to errors in size or preference.
  3. Methods of payment: Online, almost every method of payment is acceptable. Just check the web site for the limitations. Customers sometimes try to test these limitations or errors occur when they input their information.
  4. Shipping: Some customers are not satisfied with how the item was delivered to them. They may also be upset due to the time it took to get there. 

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Comment sections for help

If you require additional assistance, the comment section below is free for you to post your issue. Other readers may have had the same problem as you. It would be nice to help each other out. The information given here is up to date at the time of writing, if there are any new changes in contacts, please let us know.

DoNotPay’s other features 

Try DoNotPay for help reaching customer service and much more. You never know when these services may apply to you. So, don’t miss out! Download the app or try it using your web browser. These are among the possible services you could use.

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.