A Complete Guide to Understanding the CheapOair Refund Policy

CheapOair is an online platform that collaborates with hotels, airlines, car rental companies, and travel agencies worldwide. It offers discounted prices on tickets, accommodation, etc. 

This guide will be useful for all consumers who purchased a ticket, vacation package, or any other type of service through CheapOair but are unable to travel and want to get a refund. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time.

What Is the CheapOair Refund Policy?

Whether or not you’re eligible for a refund on a plane ticket, hotel booking, or car rental will depend on the supplier. CheapOair is just a platform that lists discounted prices. Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. Even if your refund request is approved, you might be charged a cancellation and refund fee.


The majority of tickets and bookings are not eligible for a refund if more than 24 hours have passed since you bought it. If you purchased the trip protection insurance via CheapOair, you can cancel and request a refund within ten days of your insurance purchase. The only condition is that the trip hasn’t started yet. If you cancel the insurance after ten days, you won’t be eligible for a refund. 

If your flight gets delayed or canceled by the airline, and you’re covered with the CheapOair Connection Protection, you should give CheapOair a call and see what your options are. You’ll probably be offered an alternative flight or a partial or a full refund for your ticket.

Your refund should be credited to the original payment method.

CheapOair Compassion Exception Policy Explained

All fees that CheapOair charges are non-refundable unless customers are eligible for a refund according to the CheapOair Compassion Exception Policy (CEP):

Who’s Eligible for the CEP

Discount
U.S. Military (traveler + immediate family)

100% fee discount for cancellation, booking, and ticket change

Death of the traveler or an immediate family member

100% fee discount for cancellation, booking, and ticket change
Visually impaired customers

50% fee discount for cancellation, booking, and ticket change

Price Match Promise Refund

Did you see the same flight you already booked via CheapOair but at a lower price on a competitor’s website within the first 24 hours of booking? You can send an email to CheapOair at pmp@cheapoair.com and request a refund of the price difference. You can even cancel your booking and request a full refund. 

Since CheapOair needs to check if your claim is true, make sure to include the following info in your email:

  • Your CheapOair reservation number
  • Flight details
  • URL or screenshot of the lower price you found on a competitor’s website

You’ll be issued a refund once the CheapOair team concludes that the price you found is actually lower than the price they offer.

How Can I Request My CheapOair Refund?

Options for requesting a CheapOair refund are limited:

Can You Request a Refund Via

Yes/No
DoNotPay

Yes

Email

No
Phone

Yes

Letter

No

Website

Sometimes 
In Person

No

How To Request a CheapOair Refund Over the Phone

The only way of requesting a refund from CheapOair, unless there’s an emergency such as the COVID-19 pandemic, is over the phone:

  1. Dial 1-646-738-4820
  2. Provide the following information to the customer support agent:
    • Personal info
    • Flight or reservation details
    • The amount you paid 
  3. Ask to cancel your reservation and request a refund
  4. Make sure you get a confirmation 

Contacting customer care specialists can be a challenge, especially if the phone tree is too complex to navigate. DoNotPay is here to make the process less annoying. We will hold the line and notify you as soon as one of the reps is available. 

Besides getting in touch with the CheapOair customer support, with DoNotPay, you can also contact companies such as:

How To Request a CheapOair Refund Online

When the COVID-19 broke out, CheapOair included an online form as an option to request a refund. If you have to ask for a refund because of the coronavirus, you can do it by completing the form.

DoNotPay Is the Fastest Option To Request a CheapOair Refund 

Even though DoNotPay makes getting in touch with customer support less stressful, we also offer a much better way of requesting a refund, not only from CheapOair, but also from other firms such as Walmart, Avast, American Airlines, Amazon, and more. 

We can help you complete your refund request in under two minutes, and here’s how:

  1. Access the DoNotPay app from a web browser
  2. Click on Get Protected in the Chargeback Instantly section
  3. Respond to our chatbot’s questions
  4. Verify your signature and click on Submit 

Besides enabling you to request a refund in just a few clicks, DoNotPay will also take care of other things regarding your request. We will:

  • Automatically fax the request to your bank
  • Send a letter with all Visa or Mastercard codes to increase your chances of winning
  • Collect evidence requested by the Fair Credit Billing Act
  • Contact the merchant 

How Long Will I Have To Wait To Receive My CheapOair Refund?

There isn’t any precise waiting period once you complete your refund request. You’ll be notified via email that CheapOair has received your request. They won’t tell how long you’ll have to wait before receiving a refund because it depends on the supplier. It shouldn’t take more than 90 days before you see the funds in your account.

How To Check the Status of My CheapOair Refund Request

You can check the status of your CheapOair refund request by clicking Refund status on the customer support page. You will need to log in and provide your flight details and email address. 

If the status of the refund says Issued but you still don’t see it in your account, you should contact your bank to inquire when to expect the funds.

What To Bear in Mind When Requesting CheapOair Refunds

When canceling a booking, the customer support agents will send your unique cancellation password via email. You’ll need to provide that password over the phone so that your cancellation is completed. 

The password you receive will be valid for only three hours. If you don’t complete your cancellation request during these three hours, you’ll have to call CheapOair again and ask for a new password. 

Tired of Complicated Procedures? DoNotPay Helps You Solve All Administrative Dilemmas Effortlessly 

Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? We can help you request refunds from various companies, but we can also solve other everyday issues. With us, stopping phishing emails, getting help with electric bills, or reporting student loan robocalls is fast and stress-free.

DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a web browser. We will help you: