Your Guide to Contacting United Customer Service

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United Airlines’ customer support contact numbers

United Airlines has compartmentalized its customer support contact numbers. There is a designated contact number for each category of concern.

These concerns include:

  • Flight reservations
  • MileagePlus service center
  • United products and services
  • Damaged, delayed or lost luggage
  • Refunds
  • Cargo and animal transportation
  • Customer care

If you need to book a flight, call 1-800-UNITED-1 (1-800-864-8331) or 1-800-323-0170 for the deaf or if using a Teletypewriter. If you don’t live in the United States or Canada, select your country or region.  The service charge for ticketing with a United representative on the phone in the U.S. and Canada is $25, $30 when tendered through a City Ticket Office, and $50 when purchased at the airport. Ticketing fees are different outside of the U.S. and Canada and are based on your MileagePlus status level. However, you do not have to pay a fee if you purchase your ticket on united.com.

If you want info about your MileagePlus membership, contact the MileagePlus service. The MileagePlus service contact number is 1-800-421-4655 (U.S. and Canada), available seven days a week, from 7 to 12 a.m. 

For information regarding car and hotel reservations, vacation packages, cruises, the United Club, Hemisphere magazine advertising, and your travel insurance, contact the following numbers (U.S. and Canada):

  • Hotel reservation – 886-797-0578
  • Vacation packages- 1-888-854-3899
  • United cruise- 1-800-211-2039
  • United Club℠ airport lounges- 1-866-UA-CLUBS (1-866-822-5827)
  • United Signature Service℠- +1-866-662-4952
  • Trip insurance- 1-866-456-3104
  • Carbon offsetting program- 1-503-488-5500 

If it so happens that your baggage is delayed, lost, or damaged, contact either 1-281-821-3526, 001-866-563-3244, or 1-800-335-2247 (toll-free) if you from the U.S. and Canada. Contact 1-800-33-55-2247 (toll-free) if you are residing in the Asia Pacific and Europe.

To pursue a refund, call 1-872-825-9364.  Please be sure to indicate your United Airlines ticket number, flight information, and contact info.

For concerns regarding cargo and animal transportation, choose a packaging option, and a designated contact number will appear. For example, for ESP, residents of the U.S. and Canada can contact 1-800-UA-CARGO (1-800-822-2746). For in-cabin pet transportation, call 1-800-UNITED-1 (1-800-864-8331).

Customer Care is for addressing the broadest selection of issues. If you don’t know what number to contact, start here. Customer care deals with your recent travel experiences, your complaints, and your travel inquiries. Contact them at  1-800-UNITED-1 (1-800-864-8331).

To recap:

Customer care 1-800-UNITED-1 (1-800-864-8331)
To book a flight 1-800-UNITED-1 (1-800-864-8331) or 1-800-323-0170 for the deaf or if using a Teletypewriter
MileagePlus service 1-800-421-4655 (U.S. and Canada)
Lost, damaged, or delayed luggage US and Canada:

  • 1-281-821-3526
  • 001-866-563-3244 
  • 1-800-335-2247

Europe, Asia, and Pacific

  • + 800-33-55-2247 (toll-free)
For refunds 1-872-825-9364
Cargo 1-800-UA-CARGO (1-800-822-2746)
In-cabin pet transportation 1-800-UNITED-1 (1-800-864-8331)
Hotel reservation (U.S. and Canada) 886-797-0578
Vacation packages (U.S. and Canada) 1-888-854-3899
United cruise (U.S. and Canada) 1-800-211-2039
United Club℠ airport lounges (U.S. and Canada) 1-866-UA-CLUBS (1-866-822-5827)
United Signature Service℠ (U.S. and Canada) 1-866-662-4952
Trip insurance 1-866-456-3104
Carbon offsetting program 1-503-488-5500

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United’s customer support email address

DoNotPay customer service

 

To complain to United or send them details of your concerns or travel experience, email their customer care by filling out this form. You will have to type in your name, contact information, and address. Then, select your type of feedback, sign in to your account (optional), and finally input your message. You can also attach files if necessary.

Another option is to write a customer care a letter to: 

United Airlines, Inc.

900 Grand Plaza Drive NHCCR, 

Houston, TX, 77067-4323.

Please take note of the following information that you will need to prepare to ensure quick service when contacting support:

Customer Care Contact No.: Customer Care Email Address: Customer Care Mailing Address:
1-800-UNITED-1 (1-800-864-8331) Online form United Airlines, Inc.

900 Grand Plaza Drive NHCCR

Houston, TX 77067-4323

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Where to look for help solving your United Airlines problems quickly

Getting your message submitted online is just the initial step. Your query will likely go through a tedious assessment procedure before you get a response.

https://www.youtube.com/watch?v=UkItIPTK49k

  1. Start by going to the United Airlines website
  2. You can sign-in (at the upper right-hand corner) or create an account to keep a record of your saved trips, make a reservation, or book a flight. 
  3. Otherwise, click on the help button in the upper right-hand corner.
  4. A drop-down menu will appear. Under this, you’ll find general help and travel help.
  5. Links under general help include FAQs and helpful links, MileagePlus login help, and ‘contact us.’  
  6. Contact us addresses questions such as how do I change my ticket, how do I change my seat assignment, what is United’s refund policy, and includes the contact information for each concern. The page also has international contact options. 

Meanwhile, the links under travel help include pages addressing receipts, refunds, baggage FAQs, check-in help, and flight changes or cancelations. Here’s more info:

    1. ‘Receipts’ helps you manage your reservation. This includes answering FAQs with regard to changing your flight. This section also deals with cancellations and schedule changes. Under Receipts, you can also ask for special requests and read general information. 
    2. To request a refund, you must fill in your contact information, select the items that you want a refund for, explain why you’re seeking a refund, and type-in your email address. You can also attach files.
    3. The baggage FAQs go in-depth on carry-on baggage, checked baggage, damaged, delayed or lost luggage, baggage policies, animal travel, and special items.  
    4. The check-in help lets you check-in from the comfort of your home or office. It also allows you to print your boarding pass or access the link to your boarding pass via mobile. You can also volunteer your seat. Plus, you can check out the list of FAQs about United check-in.
    5. Clicking on ‘change or cancel a flight’ allows you to find your trip by inputting your confirmation number. You could also do this by entering your last name or MileagePlus number and password. Here, you can also view the FAQs on bookings and reservations. 
    6. If you are still unsatisfied, you can contact United via their Twitter, Facebook, or Instagram pages.

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United’s corporate addresses 

The headquarters of United Airlines is in Chicago, Illinois. Please note that they only accommodate visitors who have scheduled appointments.

Addresses

Physical Address Postal Address
United Airlines, Inc.

233 S. Wacker Drive

Chicago, IL 60606

United States

United Airlines, Inc.

PO Box 06649

Chicago, IL 60606-0649

United States

You can also visit their contact us page for links to more contact information, including mailing addresses for specific departments. 

It is essential to know the United corporate address if you wish to file a case against them. You will need to know where to address the demand letter or serve court documents to United Airlines.

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Executive team

United Airlines, Inc. is a large American airline that operates a considerable domestic and international air network, with a huge share of the market in the Asia-Pacific region. United is a founding constituent of the Star Alliance, the world’s largest airline alliance with a total of 28 member airlines.

Primary Contact

 

 

 

 

 

Laura Mandile

Director of Customer Care

233 S. Wacker Drive

Chicago, IL 60606

laura.mandile@united.com

LinkedIn

Twitter

Secondary Contact

 

 

 

 

 

Torbjorn (Toby) J. Enqvist

Senior Vice President, Chief Customer Officer

233 S. Wacker Drive

Chicago, IL 60606

toby.enqvist@ual.com

LinkedIn

Twitter

Chief Executive

 

 

 

 

 

Oscar Munoz

Chief executive officer

233 S. Wacker Drive

Chicago, IL 60606

(847) 700-4000

oscar.munoz@united.com

LinkedIn

These are the contact details for United’s executives. You may feel the need to communicate with them for pressing concerns. However, contact them only as a last resort.

If you think you have a sound legal case against United, learn about suing United in small claims court. 

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What are the top problems people contact United Airlines customer support about? 

  1. Poor service: complaints against United Airlines services.
  2. United Airlines won’t honor an agreement for a flight cancellation: customers often accuse United Airlines of not honoring its agreements to cancel flights.
  3. To learn what to do if a flight is canceled: Any questions regarding what to do when a United Airlines flight has been canceled.
  4. To dispute United Airlines’ policy to stop the abuse of emotional support animals: there are many debates and complaints on United Airlines’ new policy. 
  5. To learn how to reschedule a flight: customers ask about United Airlines’ booking change policy.
  6. Overbooked United Airlines flights: there are concerns regarding how United Airlines should handle its overbooked flights.

According to United’s Customer Commitment, they want to provide excellent service to their customers. Their goal is to make each booking and flight a quality experience for their customers. Consequently, their employees are expected to be well-trained and committed to serving you and addressing your concerns.

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Post your problem below, someone reading this may be able to help 

If, after going through this post, you still have some questions and concerns, leave them in the comments below. A person who has gone through a similar situation may be able to assist you. We’re all in this together, so we should try to help one another and make everyone’s lives easier.

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