Contacting Lufthansa Customer Service Made Easy

Contacting Lufthansa customer service is much easier with the help of DoNotPay, the app that removes the hassle of waiting in line to resolve your issue. DoNotPay dials Lufthansa customer service for you, skips the lengthy phone-tree system, and notifies you as soon as someone is on the line to assist you. DoNotPay offers this service for free, and iPhone users can download the app on the App store. You can also access the service in your web browser, anytime and anywhere. Download DoNotPay now, and access Lufthansa’s customer service immediately.

Lufthansa numbers for contacting support

Most customers prefer contacting Lufthansa customer support by phone so that they can get someone to help them immediately. It gives customers relief compared to waiting for days until someone responds to an email or request made through social media channels. However, most of the time they will be left on hold for hours on end.

Lufthansa’s website offers a variety of numbers to get through to customer support, depending on your location. However, the primary contact number is 516-296-9650 for customers within the United States. There’s also a separate number for the hearing impaired, which is +1 866- 846 42 83. Be aware of the fact that you will probably have to navigate a lengthy phone tree and wait on hold when you call these numbers. You won’t have any problems reaching out to someone, especially if you let DoNotPay help you. 

If you’re outside the US, make sure to check Lufthansa’s website and select which country or region you’re calling from. From there, you’ll be able to find the number for their dedicated support service and their operating hours. Make sure to call the proper number so you can have someone answer your questions accurately.

You can contact Lufthansa through any of these numbers:

Main number Toll-free number
516-296-9650 +1 800- 645 38 80

+1 866- 846 42 83 for the hearing impaired/TTY

Skip the long queues and have your problems resolved now. Download DoNotPay on your iPhone for Apple device, or access the app through your web browser.

customer

How can I email Lufthansa customer support?

If you prefer emailing Lufthansa, you can send them an email at customer.relations@lufthansa.com. Once you send them an email, you’ll be given either a reference number or a feedback ID, and someone will be responding to your query soon. Unlike contacting by phone, you’d have to wait for days until someone gets back to you. Make sure to keep your reference number so that you can follow up on your query.

To summarize, you’ll have to remember the following contact details to reach Lufthansa support:

Main Contact Number: Main Email Address:
516-296-9650 customer.relations@lufthansa.com

Lufthansa is Germany’s flag carrier, and it is the largest German airline today. The company has grown through the years, and now the Lufthansa group is one of the many aviation groups which operate worldwide. Because of how large the company is, you might have a hard time getting through to their support.

You can navigate to the bottom of any page on Lufthansa’s website and select the Customer Service option. Under that option, you can select any of the following:

  • Lufthansa ID account
  • Miles & more
  • Help & contact
  • Feedback
  • Newsletter

If you require immediate assistance, calling Lufthansa’s main contact number is always the best option. Emailing them won’t guarantee a speedy response. With the help of DoNotPay, you can skip the long phone queues and have someone assist you without waiting on the line.

Skip the long queues and have your problems resolved now. Download DoNotPay on your iPhone for Apple device, or access the app through your web browser.

How can I solve my problem with Lufthansa right away?

If you don’t want to call or email Lufthansa, you can check out the Help & Contact portion of Lufthansa’s website, and from there, you can access the frequently asked questions for the following options. Here’s a guide to help you access the page.

  1. Go to the homepage of the Lufthansa website and navigate your way to the bottom of the page. 
  2. You’ll find an option that says “customer services,” and once you press this, you’ll see a drop-down menu. On that menu, select the option Help & Contact.
  3. On the Help & Contact page, you can select among the following options in resolving your concerns:
    1. Advance seat reservation and seat maps – seat choice before check-in
    2. Baggage – checked baggage, carry-on luggage, excess, particular and sports baggage
    3. Check-in – online check-in and other options
    4. Children & families – services on information on registration
    5. Invoices & receipts – downloads or request receipt
    6. Passengers with health restrictions – services and information on record
    7. Rebooking, cancellation, and refunds – service for your booking, including in the event of flight disruptions
    8. Transport of animals – permitted animal species and information on registration
    9. Upgrade options – upgrades to premium economy, business or first class
  4. Navigate your way around the page, and select the option which you think best resolves your concern. You will be redirected to a page that lists down the frequently asked questions about that topic. 
  5. If you can’t find any of your concerns under any of these options, you can seek further assistance by calling their main number 516-296-9650 or send them an email at customer.relations@lufthansa.com.

You can also visit Lufthansa’s website at Customer Relations USA if you want to reach out to them for other matters. The page provides a guide and tips in booking your ticket with Lufthansa, and how to reach them. It provides the following:

  1. Ticket refunds 
    • Bought from a travel agent – contact your travel agent immediately, as they will be primarily responsible for reviewing and processing your return. 
    • Bought directly from Lufthansa – generally, tickets are refundable. Should you encounter a problem you can submit and mail a letter of request, together with the proper documentation, to the following address:
      Sent to Lufthansa German Airlines
      Attention: Ticketing Refunds
      Address:  1640 Hempstead Turnpike, East Meadow, NY 11554
    • Denied boarding – you can submit a letter to:
      Sent to Lufthansa German Airlines
      Attention: DBC department
      Address:  1640 Hempstead Turnpike, East Meadow, NY 11554
  2. Registered mail – you can use the information below when you send Lufthansa a message via post. Send to Lufthansa Customer Relations
    Address: 640 Hempstead Turnpike, East Meadow, NY 11554
    Indicate the following information

    • Flight number and dates of travel
    • passenger ticket receipts and boarding passes
    • Reimbursement requests for baggage related issues must include the airport reference number as well as original receipts. Only original copies will be allowed

Lufthansa’s corporate addresses 

Lufthansa is an aviation company that flies worldwide, but its main headquarters is in Germany.

Germany:

Headquarters

Von-Gablenz-Straße 2-6 

50679 Köln, Germany 

Customer Relations in the USA

1640 Hempstead Turnpike
East Meadow, New York 11554
Fax: (516) 296-9838

Lufthansa has several offices across the globe, so make sure to check their website to get the right information for each country. When you plan on sending a message to their corporate address, make sure to be specific with your concerns or requests. You will need this info if you opt to sue Lufthansa in small claims court.

Lufthansa’s executive team

Primary contact

Sharon Murphy

Senior Manager Customer Relations Manager, The Americas

1640 Hempstead Turnpike, East Meadow, NY 11554

sharon.murphy@dlh.de

LinkedIn

Secondary contact

Frank Naeve

Vice President of The Americas

1640 Hempstead Turnpike, East Meadow, NY 11554

Frank.Naeve@dlh.de 

LinkedIn

Chief executive

Carsten Spohr

CEO

Von-Gablenz-Straße 2-6, 50679 Köln, Germany 

carsten.spohr@dlh.de 

LinkedIn

You can find the email address of the executive committee above. Lufthansa is a leading airline that runs on offering great customer experience. They serve a massive number of customers, so it might take a while before they respond to your message. Moreover, people in such positions probably have a team reading their messages for them.

Before contacting the executives, you should always try and resolve your issues with the customer service rep via phone. You won’t have to wait in a long queue for an operator to assist you, with the help of DoNotPay. The app will dial Lufthansa’s number for you, and it’ll let you know once a customer service rep answers. Download DoNotPay on your iPhone or access the app through your web browser.

Can I sue Lufthansa in small claims court if I feel I’ve been wronged?

If Lufthansa refuses to help you or issue a refund, you can sue them in small claims court. DoNotPay can help you with the process. Here’s how:

  1. DoNotPay will generate a demand letter to send to Lufthansa before you officially sue them.
  2. If you don’t get a response, you can then fill out the court forms. DoNotPay will help you here too!
  3. You can officially file a complaint at this point. DoNotPay can guide you through the process.
  4. You will then serve Lufthansa—announce that you are officially suing them. 
  5. Show up in court! DoNotPay will provide a script you can use to present your case against Lufthansa.

What are the top reasons people reach out to Lufthansa’s support? 

  1. Refusing to grant refunds: a lot of customers have complained about slow refund procedures, especially if they’re initially unaware of the steps. 
  2. Adjusting flight details:  It’s a hassle for people to change their flight after they’ve booked their ticket. Many customers would contact the support team to assist them in changing some details, and it can often be troubling.
  3. Poor service: customers leave negative feedback based on their experiences dealing with Lufthansa and its employees. 
  4. Misleading promos: some customers purchase their tickets based on a promotion. Avoid transacting with a company that is not affiliated with Lufthansa to remove this problem.
  5. They refuse to honor a protection plan or insurance: for example, not honoring customer refunds.
  6. Failing to receive ticket confirmation or an itinerary: customers complain of not receiving confirmation after they book their ticket, and often it could be because of a system failure. 

Leave a comment below, and another reader here might be able to help you

If you still have other concerns or questions, drop a comment below. Someone might be able to answer you and give you useful advice. They may have experienced the same kind of situation, and they can help you based on that. Not only that, but you’ll help the community around you with your question.

 

Other services that DoNotPay offers

DoNotPay can do much more than forwarding your calls to customer support representatives. The app can help you with the following:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.