How to Get a Virgin Mobile Pay-As-You-Go Refund

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Get a Virgin Mobile Pay-As-You-Go Refund Effortlessly

Virgin Mobile offers a pay-as-you-go service so you don't have to sign a contract. But what happens when you're charged twice or have suspicious charges on your account? Requesting a is the best way to get your money back. Companies aren't always quick to offer the refund you deserve. Work with DoNotPay to get your money back promptly.

Obtain Your Virgin Mobile Pay-As-You-Go Refund on Your Own

When you're trying to cancel your Virgin Mobile plan and get a , you'll need to reach out to customer service.

Call From a Virgin Mobile PhoneDial 789
Call From a Non-VM PhoneDial 0345 6000 789
Log Into Your AccountECare


The best solution is to call. You can speak with a customer service agent directly and make the request. Calling from the phone in question is the best option since they'll already have your number and account details to start the process quickly. You can also call from a non-Virgin Mobile number. You will just have to be sure to have the number in question and your account details at your disposal.

Log Into Your Account

Many details can be altered or requested right from your ECare account. You can log in and check to see if cancelling is an option, or reach out to customer service via messaging or email to ask for further details on the process.

Can You Request a Refund Easily ViaYes / No

Does Virgin Mobile Have a Refund Policy for Their Pay-As-You-Go Option?

Virgin Mobile has a few general policies for refunds, including:

  1. You will generally not receive a refund unless your account is in good standing.
  2. If you owe money, the refund amount will be applied to that before you are issued a cheque for the remainder.
  3. You must also give notice if you plan on cancelling service altogether if you want your refund.

Does Virgin Mobile Take Long to Issue Refunds?

Virgin Mobile says they do their best to handle refunds promptly. However, the refund details on their website state it can take up to seven weeks to receive it after making the request. It is best to request your refund asap so they can get the process started immediately. In most cases, the company issues refunds via cheque. Once you receive it, you must deposit it within six months or it will no longer be valid. The name on the cheque must match your bank account, so always be sure all details are correct.

What If My Refund Cheque Is Incorrect?

If your refund cheque is incorrect, you can ask Virgin Mobile to make the necessary changes. They will then resend the cheque with the correct details. It can take at least two weeks for the new cheque to be sent. Note that you must provide a covering letter verifying your correct information, and send back the incorrect cheque.

Send everything to:

Virgin Media Payments LTD Broad Lane, Bradford BD4 8PW

Get Your Pay-As-You-Go Refund From Virgin Mobile With DoNotPay's Help

DoNotPay can assist you with your . All you have to do is provide us with a bit of information, and we'll handle the rest.

Just a few steps and we'll be good to go:

  1. Find the File a Chargeback product on DoNotPay.

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

DoNotPay quickly gets to work putting together the appropriate information to send to the company requesting the refund. We will draft a letter explaining the situation and why a refund is being requested, along with any necessary codes that further provide evidence as to why they must comply.

Note that DoNotPay also offers a virtual credit card option that allows you to sign up for services without fear of being overcharged. It is an option you may want to utilize in the future.

Does DoNotPay Help With Other Chargeback Processes?

Absolutely. DoNotPay helps with the chargeback process for Virgin Mobile the same way we do for Teletext.

We also assist with:

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