How to Request a Natwest Chargeback Online

Chargebacks and Refunds How to Request a Natwest Chargeback Online

How to Get a NatWest Chargeback Easily

The internet has changed the way we do things, including shopping. Today, you can order virtually anything with a click of a button. But with the convenience comes the risk of scams, fraud and cons.

If you fall prey– like you order something that never comes, or someone uses your credit card to make unauthorised purchases–you can claim a NatWest chargeback. But before it gets to that, you'll need to contact the merchant and try to resolve the issue directly. If you're unable to resolve this, NatWest will contact the merchant to allow them to refute the dispute. You'll need to provide some documentation, such as a copy of your receipt and proof of purchase, as well as a detailed explanation of the problem.

NatWest will then determine whether or not chargeback is appropriate in your case. That's why it's important to word your explanation correctly. If you aren't sure how to do that, DoNotPay can help. DoNotPay is a legal chatbot that can generate a well-written chargeback letter and fax it to NatWest.

When Can I Issue a Chargeback With NatWest

NatWest has a timeframe within which you can issue a chargeback with them. Here is the breakdown:

Type of DisputeClaim Deadline
FraudulentUp to 6 years
Poor service or service not rendered120 days
Billing issues120 days

If you've contacted the merchant and they could not help, NatWest can raise a dispute for you. Usually, they'll need the following:

  • The merchant's name
  • The transaction amount and date
  • Your account details

For some disputes, you'll also need to provide:

  • An invoice or receipt
  • The merchant's terms and conditions
  • Proof that the merchant is refusing your dispute with them

How to Get a Chargeback From NatWest on Your Own

You are eligible for a chargeback if you spent £100 and up to £30,000 on a product or service but:

  • Aren't satisfied with the product or service
  • Experience delivery problems
  • Get unrecognised fraudulent charges
  • Get duplicate charges or incorrect amount
  • Are charged after cancelling a subscription

If you experience any of this, follow the steps below to request a NatWest chargeback.

1. Check With the Retailer

Before you begin, you'll need to contact the merchant to give them a chance to resolve the dispute. NatWest won't help you unless you've done this.

2. Confirm Transaction Status

NatWest can only help if the merchant has already processed the transaction and reflects it on your bank statement. Confirm that your transaction isn't pending and that it happened within 120 days (though it can look into older transactions).

3. Gather All the Necessary Documents

You will need to provide information about the transaction in question, as well as your NatWest account number. Check above for the list of details needed.

4. Contact NatWest Online

NatWest has a simple online form that makes it easy to raise a dispute. Just open the card payment dispute form, then:

  • Click Get Started
  • Under Select Your Dispute, click there is a problem with goods or services you've received.
  • Follow the on-screen prompts.

This form takes about five minutes to complete, and you'll get automatic updates throughout your claim. All card dispute forms are held on natwest.com. NatWest resolves the majority of their card issues online through their form. Please note that they may review your case and documentation within 10 business days due to large volumes of claims.

How Long Does It Take for Natwest to Issue a Chargeback?

Once you submit a dispute form, the merchant and their bank will have the chance to respond with their evidence and comments. This can take up to 30 or 45 days for VISA and MasterCard, respectively. Where money has been taken, NatWest will credit your account in due course or request further details to proceed with the dispute. Most disputes resolve within 3 months from when it's first raised with the merchant.

How to Get NatWest Chargeback with DoNotPay

Don't let your hard-earned money hang in the balance. DoNotPay can generate a chargeback letter and legal codes to help shift the claim in your favour. With the Chargeback Instantly product, DoNotPay can quickly and easily help you get NatWest chargeback. All you have to do is:

  1. Find the Chargeback Instantly product on DoNotPay.

     

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

     

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

     

DoNotPay will then fax the letter and the reason codes to NatWest on your behalf. We can even contact the merchant to gather more evidence to build your success case.

DoNotPay Can Help You Chargeback Any Company

DoNotPay is a legal app that fights corporations and beats bureaucracy with a click of a button. And it's not just limited to NatWest alone. The app can also request chargebacks and refunds from hundreds of other companies, including:

What Else Can DoNotPay Do?

DoNotPay will also help you solve day to day issues that you encounter with different entities and companies, including:

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