Universal Studio Ticket Refund Explained

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Can You Get a Universal Studios Hollywood Ticket Refund?

The short answer would be No since most Universal Studios Hollywood purchases are non-refundable.

Universal Studios Hollywood is considered a must-see in Los Angeles and is known for its working movie studio, thrilling rides, and a family-friendly atmosphere.

It's also known for its not so friendly no-refunds policy.

What Exactly Is the Universal Studios Ticket Refund Policy?

Universal Studios Hollywood doesn't offer refunds for any of its tickets or passes.

This means that you cannot request a refund for the following services:

  • 1-Day General Admission
  • 2-Day General Admission
  • Universal Express
  • VIP Experience
  • Platinum Annual Pass
  • Gold Annual Pass
  • Silver Annual Pass
  • California Neighbor Pass

Passes are subscription-based, but even for them, you cannot get a refund. You can cancel your subscription anytime, but you have no right to a refund for the partially used subscription term.

Is Any Service Eligible for a Refund Under the Universal Studios Hollywood Refund Policy?

Yes, you can get a refund if you cancel your Universal Vacation Package.

A full refund is only available if you cancel your booking at least 46 days before the arrival date.

If you cancel later than that, you will get a refund but will have to pay the $200 fee per reservation and any fees imposed by the hotel or an airline.

Does Universal Studios Refund Tickets Under Special Circumstances?

Even if the theme park is closed due to unprecedented circumstances, you still won't be able to get a refund.

Universal Studios Hollywood has two rules in case they are closed:

  1. If you purchased a ticket for the date when the theme park is closed, the expiry date of the ticket will be changed
  2. If you signed up for a vacation package, the company representatives would contact you to change your reservation

Possible Methods To Get Universal Studios Ticket Refund

Even if a company refuses to give you a refund, you can still annoy it out of them.

As a consumer, you have a right to a refund, and you can use any available method to reach out to Universal Studios Hollywood and make your inquiry.

There are a few options to get in touch with Universal Studios Hollywood. Before choosing your preferred option, make sure to type our professional refund request letter, prepare your contact info, and gather details on the purchase in question.

Can You Request a Refund Via









In Person

Social Media


How To Request Universal Studios Tickets Refund Online

Universal Studios Hollywood has an online form you can use to get in touch with them. You will likely get an answer via email.

Here is how to make your refund inquiry:

  1. Go to the Universal Studios Hollywood website
  2. Scroll down until you reach the footer of the page
  3. Click on the Contact Us link
  4. Select Ticket Inquiry from the Topic drop-down menu
  5. Enter your full name, email, and phone number
  6. Paste your refund request letter in the Message field
  7. Click on the Message Us button

How To Request Universal Studios Tickets Refund Over the Phone

Universal Studios Hollywood has several phone numbers listed on their website.

Choose the number based on the type of refund you are requesting:

  • Call 866-258-6546 to get general info or the Tickets department
  • Call 866-254-8275 if you want a refund for your subscription—this number is linked to the FlexPay service, which is in charge of auto-payments and subscriptions

You may need to wait in the phone queue for a while, but make sure to reach an actual person when calling. This is the only way to explain your situation.

How To Request a Universal Studios Tickets Refund via Social Network Channels

Universal Studios Hollywood has Facebook, Instagram, Twitter, and YouTube profiles.

Hitting big companies on social media is generally a successful move, especially if you call them out publicly.

Draft a creative tweet or a Facebook post, or send an info-packed DM, and you may get results.

How To Get Universal Studios Hollywood Ticket Refund With DoNotPay

When a company refuses to issue you a refund, you have a right to initiate a chargeback on the credit card transaction in question, according to the Fair Credit Billing Act (FCBA).

This means you can dispute any charges on your credit card if you believe they are not right. You can do this within 60 days of the purchase, as long as the amount is over $50.

The key difference between a chargeback and refund is that with a chargeback, you bypass Universal Studios Hollywood and communicate directly with your bank.

Here is how DoNotPay's File a Chargeback feature can help you get your money back for Universal Studios Hollywood tickets:

  1. Open DoNotPay in your
  2. Tap on the File a Chargeback option
  3. Give the transaction details to our chatbot
  4. Type in Universal Studios Hollywood as the name of the merchant

When you complete the steps, DoNotPay will help you by sending a dispute letter to your bank. We will also provide you with the necessary Visa and Mastercard codes that can be significant for your case.

Our app can reach out to Universal Studios Hollywood as well and request a refund from them on your behalf.

DoNotPay can take on getting your money back from various popular companies. Check out how to get a refund from:

Is Universal Studios Hollywood Being Unreasonable? Send Demand Letters To the Company With DoNotPay!

DoNotPay has been acknowledged by the American Bar Association Louis M. Brown Award for Access and is qualified to help you file a lawsuit in small claims court against Universal Studios Hollywood.

We have helped people send demand letters to Equifax, AT&T, Comcast, Uber, United Airlines, and can assist with your case as well.

Access DoNotPay from your to get started. We can provide:

  • A demand letter specifically written for your case. You can send it to Universal Studios Hollywood to try to settle the case outside of court
  • Pre-filled court forms prepared following the requirements of your local small claims court
  • Instructions on how to serve United Studios Hollywood as per your small claims court guidelines
  • A script for your court appearance which will guide you through presenting your case and will include a list of evidence and instructions on what to do if Universal Studios Hollywood doesn't appear in court

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