Get a Netflix Refund Fast and Easy 

Netflix has grown to be a big name in the entertainment business — as of April 2020, it has over 183 million active subscribers. Their service offers thousands of hours worth of content, such as movie premieres and television shows for a monthly fee. What if you are not satisfied with Netflix and want to get a refund? This is where DoNotPay steps in! With our new Chargeback Instantly feature, you will get your money back in the blink of an eye. 

Netflix Refund Policy 

Although Netflix states in their Terms & Conditions that they do not give refunds, it is safe to say that there are some exceptions. Since Netflix offers monthly subscriptions, canceling the membership will not make you eligible for a refund, unless:

  • Netflix charged you after you canceled the subscription
  • You were charged during your free trial

Netflix has a strict refund policy, and it is only possible to get a refund from them if there is a mistake on their end. If you are certain that you canceled the Netflix subscription and Netflix is still charging you for their services, you can get your money back. You will receive a refund from Netflix if you provide evidence that you’ve gone through the process of canceling your Netflix subscription.


In case you’ve been charged during your free trial, it could be that Netflix is making sure that your credit card is valid and that you have enough funds on your balance to pay for the subscription. If that is the case, it is not against the law, and you should see your funds back in your account in no time.

In the event that you have been wrongfully charged by Netflix during the trial period, you can request a refund for the amount that has been withdrawn from your credit card. 

Request a Netflix Refund Using DoNotPay

We know that requesting a refund directly from the company can be sometimes tiresome, which is why we offer you a faster and more convenient way to get your money back. In a couple of easy steps, you’ll be back on your sofa watching the TV, while DoNotPay does the rest for you. All you have to do is:

  1. Search for DoNotPay using your web browser
  2. Scroll down until you see the Chargeback Instantly tab and click on Get Protected
  3. Provide answers to our chatbot (regarding bank information, the product you want to refund, etc.)
  4. Type in your signature when you’re finished answering the questions and click on the Submit button to complete the process

DoNotPay will automatically send a request to your bank with Visa and Mastercard codes that could help you with your case. If you want to send a demand letter to Netflix too, DoNotPay will do that as well.

How to Get a Refund from Netflix on Your Own 

If you believe that you are wrongfully charged and there is no way that you are at fault, you can request a refund by calling Netflix customer service at 888-638-3549 or by visiting the customer service page on the Netflix website. 

When reaching out to Netflix customer service support, bear in mind that you should expect a 10–12 minutes wait time before you get in touch with them. You can use DoNotPay to hold the queue for you and contact you when a customer service representative answers the phone.

Can I Request a Netflix Refund Via

Yes/No
DoNotPay

Yes

Mail 

No
In Person

No

Phone 

Yes
Online 

Yes

How to Cancel Netflix Subscription

In order to ask for a refund, you need to cancel the subscription. You can do that by:

  1. Open Netflix in your web browser
  2. Click on your profile picture in the top-right corner of your screen
  3. Select Account
  4. Near the top of the page select Cancel Membership under the Membership and Billing section
  5. Click Confirm to finish the process 

If you bought the Netflix subscription using third-party services, such as Apple or iTunes, you need to cancel the subscription using their platform. There is also a much easier way to cancel Netflix subscription! With DoNotPay you can take care of your subscriptions and memberships by opening DoNotPay in your web browser

What if Netflix Refuses To Give You a Refund?

If you’ve done all the steps and are eligible for a refund, but Netflix refuses to grant you one, our robot lawyer is here to assist you. DoNoPay can help you take the case to a small claims court. We will gather evidence to build up your case and write a script that you can use in court to help you with your case. 

Are You Tired of Keeping Track of Free Trials? 

We know that remembering every free trial you sign up to is an impossible task. You likely only realize that the free trial is over once you get charged for a paid subscription. DoNotPay has found a way to make tracking free trials the least of your concerns. 

With our virtual credit cards, you can sign up for an unlimited number of free trials and not worry about them turning into paid subscriptions.

What Is a Virtual Credit Card?

Our virtual credit card generates random numbers whenever you use it to sign up for a free trial. 

The merchant sees it as a credit card, but your full name and bank information stay hidden as they are not even on it. 

Our free virtual credit card generates a short-term account number so that the merchant cannot take advantage of it. If you sign up for a free trial using our virtual credit card, you will not have to worry about unwanted charges once the trial ends.

As for your email address, it will also be kept hidden so that companies cannot put you on marketing lists and spam you with their commercial emails.

Take The Power Back! 

If you are sick and tired of companies misusing you and your sensitive details to the point of harassment, you’ve come to the right place. 

If you are having trouble managing your other subscriptions, such as YouTube Premium or Fox Nation, cancel them within a few minutes. Are you perhaps a Detroiter struggling with parking tickets? DoNotPay can help you dispute them without too much fuss. The truth is — we can help with all that and so much more!

Open DoNotPay in your web browser whenever you need help: