ByHow To File SunTrust Complaints and Seek Compensation for the Monetary Damages Incurred
SunTrust is an American bank providing personal and business banking services to over 12 million customers nationwide. It is the 3rd largest bank in the United States by assets ($199 billion) and total deposits, and it has a branch in almost every state.
SunTrust has had a difficult time with customer service recently as complaints about them have increased significantly. The complaints mostly surround their online customer service department, which many customers find to be unreliable or difficult to get through.
Most customers have grown tired of the bank's poor customer service and their lack of responsiveness over the years. Many of them have taken to small claims courts to send demand letters to the bank for their troubles.
If you've had issues with a SunTrust branch or have a complaint regarding online banking, we'll show you how to contact the bank and, if you can't reach a satisfactory resolution with the bank's representatives, pursue action in small claims court.
How To File SunTrust Bank Complaints
If you're having trouble with any of the services SunTrust provides, you can find answers to the most common questions in the bank's Help Center.
If you can't find the answers you're looking for on that page or want to file a complaint regarding the bank's services or an experience you've had at one of SunTrust branches, you can contact customer support by calling 1-800-7868-7878.
Other SunTrust customer service phone numbers:
- For issues with mobile banking, call 1-800-382-3232
- If you have questions or complaints regarding SunTrust mortgage, call the customer support at 1-800-634-7928
The waiting times are horrendous. Customers report being on hold for up to two hours before finally being connected with a representative.
Even if you endure the insanely long waiting times, the bank's representatives might not be able to help you. They might just point you in the direction of other resources or transfer your case to a different department.
There have been reports of customers being hung up on, even when the call is placed to a customer service representative. If you're disconnected mid-call, the bank will ask you to call you back within 24 hours to finish your case. The issue is, you’ll likely be stuck trying to get through to a customer representative the following day.
It's not uncommon for SunTrust customer support representatives to tell the clients that there's nothing they can do to resolve the issue, giving you no alternative but to take action.
You could try contacting the bank on Twitter or Facebook, but the responses are generally slow, and you'll most likely be provided with a generic answer or a link to the bank's FAQ page or the Help Center.
| Ways to Contact SunTrust Bank | |
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| Website | https://www.suntrust.com/help-center |
| Phone |
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How To File SunTrust Complaints
If you can't resolve the SunTrust bank problems you're experiencing after contacting the bank's customer support, there are a few other options at your disposal.
If the bank's customer service department refuses to help you, then you can contact one of the government agencies that provide consumer rights protection:
- The Consumer Financial Protection Bureau (CFPB)
- Office of the Comptroller of Currency (OCC)
- Federal Trade Commission (FTC)
These can give you advice, point you in the direction of resources that might help, or initiate a lawsuit against the bank on your behalf.
Filing SunTrust Complaints With the CFPB
The CFPB is an independent agency of the US government responsible for protecting consumers and monitoring different financial service companies to ensure they comply with consumer protection laws and offer fair services to their customers.
You can find all the instructions and submit your complaint here. The CFPB will work with you to resolve any issues you might have, and if they aren't able to help you, the agency will refer your case to another government agency.
Filing SunTrust Complaints With the OCC
The OCC is an agency of the US government responsible for ensuring the safety and soundness of banks, credit unions, and other financial services institutions by administering and enforcing banking regulations. You can fill out an OCC complaint about SunTrust here.
Filing SunTrust Complaints With the FTC
If SunTrust engaged in any unfair, deceptive, or abusive practices, you can file a complaint with the FTC here.
The Commission will review your case and take appropriate action. If it doesn't resolve the issue, you'll be referred to other agencies that might provide help.
How To Send demand letters to SunTrust in Small Claims Court
If you've tried contacting SunTrust and went through a few different support representatives before giving up, or if the bank has refused to help you with your problem, you can take the issue to small claims court.
To start the process, you must create a demand letter and serve it to the company, notifying them of your intent to pursue action. The demand letter must include:
- Your name and contact information
- The information the company needs to discover about your claim
- Your demand—the amount of damages you are seeking and how you intend to collect it
- The specific details of your problem or complaint
SunTrust will have 30 days to respond to the demand letter. If they fail to do so or reject your offer, then you can file a lawsuit in small claims court.
You can submit your claim through the court's online portal. You'll need to fill out a form and provide information about your case, including the defendant's name and address, your complaint, and information about you and why you're filing the case (whether you're an individual or a business).
If your local court doesn't offer an online form, you can file the claim in person with the court clerk's office.
A judge will schedule a hearing and will let both parties know when they'll be required to appear in court. The hearing will normally take place within 45 days after filing your claim.
You'll get a chance to present your case and provide evidence that proves the bank has wronged you and caused you monetary damages. If the judge rules in your favor, they will order the bank to compensate you for the damages.
DoNotPay Simplifies the Process and Makes Suing SunTrust a Piece of Cake
What do you do when you can’t bother with convoluted procedures, don’t want to pay a small fortune for professional representation, but still want to get the justice you deserve?
You can choose DoNotPay and have your case against the bank ready in as little as 15 minutes! Our award-winning app can put together a demand letter for you and help you fill out the necessary court paperwork during your lunch break.
All you need to do is answer a few simple questions regarding your claim and provide any supporting evidence to help us build a strong case. The app does the rest for you! You don’t have to spend thousands of dollars on lawyers or waste your time gathering all the required documentation.
Here’s how you can file your claim against SunTrust in no time with DoNotPay:
- Navigate to the Complaint Letters product
- Input the amount the bank owes you
- Tell us the reason for your lawsuit
- Answer a few questions to provide context
- Provide evidence that supports your claim
That’s all there is to it—no lawyers, no visits to the local small claims court and the post office, no attorney fees. Once you provide all the info, we’ll draft a professional demand letter and send it to the bank.
SunTrust will have 14 days to respond with a resolution to your complaint or a new proposal. If the bank remains silent or refuses to pay the damages, you’ll have all the necessary court paperwork already completed, so you’ll be able to take the case to court hassle-free.
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