How to Contact Priceline Customer Service and Actually Get Help

Contacting Priceline can be an unbelievable hassle, as people can spend around 21-84 minutes or more waiting for a live person. 

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What are the contact numbers for Priceline’s customer support 

You can reach Priceline Customer Service through several numbers. The main customer service number, 1-877-477-5807, is the best one to try first. It is available 24 hours a day, seven days a week, and it has the shortest wait time at 21 minutes. To get a live person, press 1, 1 again, and then dial in your reservation number.  

You could also call their corporate office at 203-299-8000. It is best to call this number at 10:15 am. The average wait time is around 41 minutes. Another option is dialing the following customer service number, 1-800-774-2354. This number is the last resort, as its average hold time is 84 minutes. The best time to call it is at 9 am. 

If, however, you have made your reservation through Priceline Europe, contact +44-20-861-8007. If you are from a country or continent other than the United States and Europe, the phone number is different for every region. Visit their international calling page to find the number designated for your region.

Main customer service number 1-877-477-5807
Corporate office 203-299-8000
Customer service number 1-800-774-2354
Priceline Europe +44-20-861-8007

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Is there an email address for Priceline support?

Aside from reaching them through the phone, you could also email Priceline. Some customers prefer email as complicated phone trees are such a waste of time. Aside from this, you could type your concern instead of having to talk and explain. Remember, though, it takes 38 hours, on average, for Priceline to reply to its customers. Priceline customer support is available Monday to Saturday from 9 am to 6 pm (EST). Priceline usually writes back at around 9 am.

The Priceline email address is executive.services@priceline.com

Contact No.: Email Address:
203-299-8000 executive.services@priceline.com.

Remember, contacting Priceline customer support does not guarantee that you will get a reply to your message/s. Priceline receives hundreds to thousands of complaints daily. Its customer service does not have an excellent reputation in terms of its ability to quickly and accurately handle its customers’ concerns. As a result, please do not get exasperated if you do not receive an immediate response. If the email and contact numbers do not work, there are other options and ways to reach Priceline’s management.

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Where can I go for immediate help to solve my problems with Priceline?

Acquiring your online record is merely the first step. You will have to go through a taxing episode of verification before you could even get a response.

https://www.youtube.com/watch?v=9HSbj8CBTFg

  1. First, go to the Priceline website
  2. Next, click on the help tab at the uppermost right-hand corner. 
  3. A drop-down menu containing the following: Frequently asked questions, find your request number, profile password help, and contact us will appear.
  4. Frequently asked questions contain questions regarding baggage fees and limits, canceling or changing protocol, check-in, and reservations.
  5. Meanwhile, under find your request number, you input your email address and phone number to locate your hotel, package, flight, or, rental car reservations
  6. Under profile password help, you get to change your password via imputing your email address. Afterward, a link will be sent to your email.

The contact us category is more comprehensive. There are many options for one to consider. If your concerns are not under the category of frequently asked questions, you get to select an option regarding: 

  • Confirm trip details
  • Change or cancel a flight
  • Change or cancel hotel or car
  • Billing Questions
  • Special Requests
  • Other

For these concerns, you could chat with an agent. For concerns regarding changing or canceling flight and billing questions, or if you have a confirmed booking, you may chat with an agent or contact Priceline Customer Care at 1-877-477-5807. You could also choose the chat with us option. 

However, if your concerns are still not addressed, you may contact Priceline through their social media accounts. As such, provided for you, here is Priceline’s Facebook account and Twitter account. Generating buzz may get the company’s attention.

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Priceline’s corporate addresses

Priceline.com Incorporated has principal offices in the United States and Canada. Its headquarters are in Norwalk, United States.

United States

800 Connecticut Avenue

Norwalk, CT 06854

United States

Canada

Suite 2600

360 Main Street

Winnipeg, MB

R3C 3Z3

Canada

Please take note of the following information. If you have to file a court case against Priceline.com, it is essential to know their address. The court will be sending the demand letter or serve to the said address. 

Executive team

Priceline.com Incorporated is an online travel agency that finds travel tickets, car rentals, vacation packages, cruises, and hotels at a discounted rate. Priceline has access to 600,000 various properties. As such, customers get to find deals at Best Price Guaranteed. Moreover, the company offers free cancelation and pay-at-arrival, making your life a great deal easier. The following people head Priceline Customer Service: 

Primary contact

 

 

 

 

 

Jeremy Ellis

Sr. Director, Head of Global Contact Centers

800 Connecticut Avenue

Norwalk, CT 06854

jeremy.ellis@priceline.com

LinkedIn

Secondary contact

 

 

 

 

 

Frank Berumen

Sr. Manager, Customer Care Operations

800 Connecticut Avenue

Norwalk, CT 06854

frank.berumen@priceline.com

LinkedIn

Chief executive

 

 

 

 

 

Brett Keller

Chief Executive Officer

800 Connecticut Avenue

Norwalk, CT 06854

brett.keller@priceline.com

LinkedIn

These are Priceline’s executive contacts as you may need them in the future. A pressing matter may entail critical feedback from the executives. However, it is essential to contact the executives only as your last resort.

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What are the most common problems customers contact Priceline support for? 

  1. Alleged Priceline scams and errors: netizens are complaining that Priceline has cheated them. One incident was of a couple who booked a room in an overbooked hotel on Priceline.  
  2. To learn how to tell which hotels fall under Priceline Express: people are looking for hot, cheap deals.
  3. Changing a Priceline reservation: concerns as to how to make changes to one’s booking. 
  4. To figure out how to get a reply from Priceline’s customer support: people who have not heard back from Priceline after a reasonable time look for solutions.
  5. To learn about Priceline’s price tool for car rentals: what is this tool, and why is it unavailable? 
  6. To learn how Priceline can offer lower prices: Priceline seems to have some deals that are too ideal to be true, how do they do it?
  7. For info on Priceline’s refund system and rules: Priceline boasts of the fact that it gives refunds, so people ask how to go about asking for one.
  8. To learn why Priceline charges for upgrades it does not provide: people are concerned with the fact that Priceline is charging its customers with upgrades they were not able to receive.
  9. To find out if hotels treat third-party bookings, such as those from Priceline, with less respect: people want to know if they will get the same treatment from hotels if they book through Priceline.
  10. If Priceline does not seem willing to assist with flight changes: customers face problems changing flights when Priceline fails to contact the airline directly.

According to Priceline’s values, they put the customers at the center of what they do. Their goal is to obtain the highest ethical standards, which are founded on by honesty and fairness. As such, Priceline has to address the concerns of its customers, or else they will contradict the values they proudly claim to follow on their website.

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If you still need help, leave a comment below, someone here could help

Even after reading this post, and doing your research about Priceline, you may still have some inquiries and concerns. A person who has been through a similar case as you might be able to help you. So go and post your questions down below. As an online community, we want to assist each other in making one another’s lives better and easier. Thank you!

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References:

  1. https://www.priceline.com/help/#/faq/ext(intl_phone_numbers)
  2. https://www.youtube.com/watch?v=9HSbj8CBTFg
  3. https://www.priceline.com/
  4. https://www.priceline.com/help/#/
  5. https://www.reddit.com/r/Scams/comments/avilia/pricelinecom_cheats_customers_and_its_time_to/
  6. https://www.quora.com/How-are-travel-sites-like-Priceline-able-to-offer-cheaper-prices-for-car-rentals-then-the-car-rental-company-website
  7. https://careers.priceline.com/life?referrerid=FOOTER