How to Connect with a Live Octopus Energy Customer Service Agent

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Connect with a Live Octopus Energy Customer Service Agent Fast

Since they joined the scene in 2016, Octopus Energy has taken the UK energy market by storm. The organisation appears to offer anything you may want from an energy supplier. Additionally, Octopus Energy's customer service has an incredible track record and a flexible range of affordable tariffs.

They have won numerous awards, and they enjoy excellent customer reviews, especially regarding customer service. Notwithstanding, that doesn't necessarily mean that the customer service experiences of other clients will match yours. Considering that several clients call , the organisation may not be able to sometimes deliver short waiting times, which may keep you waiting for some time.

Fortunately, you no longer need to stay in the waiting queue for so long before your issue is resolved - DoNotPay can help. With just a few clicks, we will help you to quickly jump the phone queue when contacting Octopus Energy.

Octopus Energy Support Contact Number and Email

Getting hold of a human customer service representative is a struggle for many consumers or clients especially when it involves large companies like Walmart or Amazon. When you want to call any customer service going online and looking for their details becomes a task in itself.

Below is a list of the contact means available

  • Phone Number

If you prefer speaking to a call agent, you can ring Octopus Energy directly at 0808 164 1088. Their representatives are available from Monday through Friday.

  • Email

Emailing Octopus Customer Service is possibly the best way to reach out to them with your queries. Their email address is The team is quick at replying, generally within a couple of hours.

  • App

Another way to contact Octopus Energy is through their mobile app. You can chat with the Customer Support Team using the app and get all your queries answered quickly. The app is free to download from the App Store, though it's only available for Apple devices.

  • Social Media

Their final contact method for any general inquiries is social media. Like many other energy suppliers in the UK, Octopus Energy is active on different social media platforms. You can send them a private message via Facebook or Twitter, and one of their customer agents will give you a reply shortly.

Here are further departmental contact details for Octopus Energy:

  • Emergency Contact

If you're experiencing an electrical or gas emergency, it's crucial to get in touch with the right services. If you're no longer getting hot water or any heat, there may be a problem with your meter or boiler. And you'll need a gas safety engineer to check it out. You can directly call one on 0800 408 5500.

If they say that your boiler is fine, your meter could be the issue. You'll need to make an emergency appointment for a new meter. To do so, you can contact Octopus Energy using the following options

  1. Call 0808 164 1088.
  2. Send a Facebook or Twitter message (when you include the word emergency in the message, it will be treated as a priority).
  3. Email

If you smell gas in your home, you should call the National Gas Emergency Helpline via 0800 111 999. You can dial 105 to report to your network operator if it's a power cut.

  • Complaints Contact

If you have any complaints, you can call their complaints team on 0333 344 2268. Alternatively, you may email them describing your complaint to

When making a complaint, you'll be required to provide the following:

  1. Your contact details
  2. Your energy account number
  3. Solid background information on your issue
  4. Explain the effects the problem has had or is having on you
  5. Recommend what you would like Octopus Energy to do to resolve the issue
  • Businesses Contact

If you're a business client, you may use the following contact details:

  1. Call 020 3389 5613.
  2. Email
  • Electric Vehicles Contact

Octopus Energy has a programme designed to help clients lease an electric car. If you're interested in that programme, you can reach out to them on 02028 703 892.

Octopus energy contacts summary table

Department Contact number
Domestic clients: general enquiries0808 164 1088
Complaints0333 344 2268
Business clients: general enquiries020 3389 5613
Octopus Electric Vehicles020 870 38928
Press Office0207 4400 8128

Use DoNotPay to Cancel Octopus Energy

If you want to cancel your Octopus Energy bill or manage your subscriptions with them, DoNotPay can help. With just a few clicks, we will help you easily manoeuvre the organisation's bureaucracy.

Get in Touch with Octopus Energy Customer Service Using DoNotPay

Questions or complaints about your energy consumption or bill are matters that need immediate attention. The additional stress of dialling the support number half a dozen times and spending hours on hold until you finally reach a support agent is just not excusable.

That’s why DoNotPay created the Skip Waiting on Hold product. With DoNotPay, you won’t have to waste time waiting on hold ever again! DoNotPay can call any customer service phone number for you and wait on hold in your place. As soon as a support agent takes your call, DoNotPay will notify you, so you can explain the issue and get the answers you’re looking for.

Here's how to get going:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

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