How to Easily Cancel Your Octopus Energy Service
Inflation has put household budgeting front and centre. If you feel the bite of rising prices on your take-home pay, start to cut back, especially on goods and services whose prices are likely to keep rising. One such area is energy, which often fluctuates wildly with geopolitical and economic uncertainty.
If you're an Octopus Energy customer, it's quite possible you're overpaying to power your home. And if you're looking to cancel your membership, it's not as easy as it should be.
What Is Octopus Energy?
Octopus Energy Group is a company that specialises in sustainable and renewable energy. It was founded in 2015, is headquartered in London, and operates in multiple countries outside of the UK, including:
- New Zealand
- United States
If you’re thinking of cancelling Octopus Energy, know that it is is the fifth-largest power supplier in the United Kingdom, with more than three million business and individual customers, lagging only:
- British Gas
- OVO Energy
- EDF Energy
It's quite an impressive feat for such a young company. Octopus Energy Group makes its money by supplying gas and electricity. It also derives some revenue from the EV-charging market, as well as from software development. They licence a proprietary management system named Kraken to several other energy companies.
As a relatively new company, Octopus Energy Group has done a great job managing its growing pains. Its commitment to green energy has been praised by consumers and critics alike. In fact, consumer reviews of Octopus Energy on websites like TrustPilot are consistently high. And many reviews from consumers who switched to Octopus Energy note that they were able to save a substantial amount of money by doing so.
Common Complaints About Octopus Energy
However, despite many consumers praising significant savings, some critics note it's not the cheapest energy service you can buy. You may be able to pay less for your service by using rivals like E.On and SSE. If Octopus Energy's commitment to green energy is important, you may be willing to pay a premium for service. However, if you're tightly managing every penny these days, you may need to use a less green service provider.
While consumers generally praised Octopus Energy's customer service, a cursory review of TrustPilot shows that a specific group of consumers didn't have the same positive experience. Some who had become Octopus Energy customers when the company bought out their former supplier experienced hiccups during the transition.
Other common complaints include:
- Poor customer service interactions
- Delays in customer service reply
- Billing issues
However, in general, most customers find a lot to like about Octopus Energy. The biggest reason to cancel Octopus Energy's service right now is likely whether you can get a better deal elsewhere if you need to save every dollar.
How to Cancel Octopus Energy and Switch Providers
To cancel your Octopus Energy service, you'll need to call or email the company and make a formal cancellation request. Once this is completed, you can begin service with a new provider. Or, in some cases, your new provider can handle the switch for you. But it's not as simple as it sounds.
On the other hand, making calls can be a hassle. Depending on the time of day, there may be a heavy call wait time, during which you'll listen to the same elevator music and automated messages over and over. You may not have your exact account information handy, which can cause a further delay. And depending on when you cancel, you may not be able to get some or all of the money you prepaid back.
Octopus Energy provides an email address through which you can provide a written cancellation request, rather than an online submission form. As a result, you're not told what information you need to include. You can’t be sure if you need to send the following:
- Date of birth
- Account number
- Social security number
- Mailing address
- Phone number
- Email address associated with your account
Because they don't list what information you need to include in that request, you may think to send all of this information to Octopus Energy via email. However, sending some of this information such as your social security number is a cybersecurity risk.
But then what should you do? Submitting incomplete information will likely result in delays and tedious back and forths with company representatives, who may spend more time trying to get you to keep your service than helping you get out of it.
And while some providers advertise that they'll help you switch from your old provider to their service, not all do. Further, some take longer to do so than you may yourself. And your new provider is going to be more concerned with switching you over to their service seamlessly than getting you back any money Octopus Energy may owe you.
Here’s how to contact Octopus Energy:
|Octopus Energy Contact information|
|Schedule||9 AM – 5 PM CT, Mondays through Fridays|
Why Cancelling Using DoNotPay Is a Simpler Option
But when you use DoNotPay to cancel your Octopus Energy service, you're getting the benefit of a company that will advocate for you and get you the money you're owed. We've helped customers cancel their services and get refunds from a wide variety of companies, such as Planet Fitness, Vodafone, NOW TV, and The AA. And our services are perfectly calibrated to help you quickly and easily cancel your Octopus Energy service and get you any money you're owed back.
To get started:
- Simply log in to DoNotPay and search for the Manage Subscriptions product.
- Enter "Octopus Energy" when prompted for the name of the subscription service you want to cancel.
- Provide us with your Octopus Energy account details, such as your email address, username, and other information when prompted.
Once you submit this information, we'll get your Octopus Energy service cancelled and your money refunded. In just three simple steps, you can start saving money on your energy bill today.
Cancelling Other Services With DoNotPay
We don't just make it easy to cancel Octopus Energy service. We've helped customers cancel services ranging from Admiral to CVS Carepass to Beer52. As you read this, customers are using DoNotPay to cancel unwanted subscriptions to BT Sport, Just Eat Takeaway, RAC, Sky TV, Xbox Live, and Virgin Media to save themselves some money.
If you've found that you can get the gas and electricity you need from a different supplier, log in to DoNotPay to cancel your Octopus Energy service today. All it takes is three simple steps to reduce your monthly expenses.