Jigsaw Customer Service Hacks You Didn't Know

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Jigsaw Customer Service Hacks You Didn't Know

Jigsaw is a premium fashion brand that retails clothing across Britain, Ireland, the Netherlands, and Australia with store and concession partners. The company is based on Mortlake Road in Kew, south-west London, with offices and representatives across all the countries they serve.

The company has elaborate channels where you can file your complaints or make inquiries. Jigsaw has dedicated pages that answer frequently asked questions and direct contact channels within specific timelines.

The line to connect with might be extended, depending on the time of the day and the number of customers waiting. DoNotPay helps you beat the waiting line by making the call in your place and holds the waiting line as you continue with your other activities until it is your turn to be served.

How Do I Get in Touch With Jigsaw Customer Service?

has two ways you can get answers to your inquiries and complaints:

  • Direct contact – through the provided communication channels
  • Indirect contact – by reading the provided resources on the frequently asked questions

Through the frequently asked questions, you will get answers to questions regarding the following:

  • Refunds
  • Returned items
  • Delivery and Returns
  • Delayed deliveries
  • Click & Collect orders

The customer service team is ready to serve you in case you cannot find a solution to your issues through the frequently asked questions through any of the following channels:

1. Live Chat

Using live chat is the easiest way to get a response from the Jigsaw customer support team. You can access the live chat button on the bottom right-hand corner on selected pages of the company's website. The chat feature is only available when an agent is online to ensure that the waiting line is manageable and that you are getting the full attention of the customer service agents.

The live chat is open seven days a week at the following hours:

  • Monday to Friday: 10:00 AM – 19:00 PM
  • Saturday & Sunday:10:00 AM – 16:00 PM

2. By Email

You can send your enquiries and complaints via email at enquiries@jigsaw-uk.co.uk. The support team might take anywhere from 48 hours to 5 working days to respond to your email.

3. By Phone

The Jigsaw customer service number is 0208 392 5603 -which you can utilise from Monday to Friday from 11:00 AM to 05:00 PM. If the number of customer calls is high, you will be on hold while waiting for your turn to be served.

4. Social Media

Jigsaw's social media accounts allow customers to send their inquiries and complaints through direct messages and tag them on your posts.

The most active accounts are:

Other Communication Channels

There are different ways you can solve your complaints and inquiries on Jigsaw, including:

1. Find a Store

Jigsaw has a system to help you connect you to the nearest store railing their products. Use the Jigsaw store locator to find the concessions nearest to you. Search using your postal code, city, and store name, or allow Jigsaw to access your live location.

2. Gift Card Resources

If you have difficulty choosing the perfect gift shop for your loved one, you can search for the perfect gift from the website through the gift card page using your preferred colour, size, or price. You can also check your gift card balance through the gift card balance checker by providing your gift card number and pin.

3. Corporate Office

If you have an issue that cannot be solved through any of the provided channels, you can use these corporate addresses:

Jigsaw Address159 Mortlake Rd, Richmond TW9 4AW
Jigsaw Phone020 8392 5603
Jigsaw EmailJigsaw

Get in Touch With Jigsaw Customer Service With the Help of DoNotPay

Contacting customer service might get frustrating, especially if many customers are waiting, your emails might take long before they are answered and cannot be used to send messages that want immediate attention.

The Jigsaw live chat feature is unpredictable as the chances only open when there is a low flow of inquiries, and the phone call line might be too long for you to wait. DoNotPay understands your frustration and has a solution for you. The Skip Waiting on Hold product saves you from wasting time by holding the phone waiting line until it is your turn to be served.

Here's how you can use DoNotPay to skip the Jigsaw phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it, DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without spending a second waiting on hold.

DoNotPay is not limited to helping you contact Jigsaw only; here is a table showing other companies that the Skip Waiting on Hold product can help you contact without a hassle:

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