Jump the Hertz Customer Service Phone Tree

Waiting for a customer service agent to pick up is probably the most frustrating waste of time. DoNotPay’s free app calls Hertz for you and connects you once it has gotten ahold of a real human being. DoNotPay’s app supports Hertz’s and 10,000 other companies’ customer service numbers. Use your time wisely and get support faster and with less aggravation using the DoNotPay app from the Apple store or use the web app in your browser for free. 

Hertz’s customer support contact numbers

Hertz is a huge company. Due to the millions of calls they receive daily, they may not be able to get to you as fast as you expect. 

Hertz offers a selection of hotlines to get in touch with them, depending on the nature of your inquiry. Here are the different numbers that you can call depending on the type of issue you are experiencing:

Make or change a reservation, or check rates 800-654-3131 (US or Canada)

800-654-3001 (International)

Emergency roadside assistance 800-654-5060
Hertz.com assistance 877-826-8782
Billing questions  800-654-4173
Parking, traffic and toll violations including administration fees 877-977-5771

Although there are many methods for you to report your problem, there is still a chance that you won’t get through. That could happen when call volumes are too high.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Hertz’s customer support email address

Besides phoning Hertz to address your issue, you can also email them at executivecustomerservice@hertz.com. Don’t get your hopes up, though. Hertz often fails to respond promptly. Fortunately, there are other methods you can try to make sure that your problem gets addressed.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

What should you prepare to get the fastest service when contacting Hertz’s support

Before you try to get in touch with a customer service representative, you will need to prepare some of the necessary information. Here are some of the basic details that you need to prepare:

  • Full name
  • Contact number
  • Other information to verify your identity
  • Driver’s license
  • Rental car type
  • Pick-up location
  • Return location
  • Date of rental
  • Credit card or debit card used 

Providing all the info on this list does not guarantee that Hertz will solve your problem right away. They may not even offer a response or a solution.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Where can you get the fastest help solving your problems with Hertz 

There are a variety of avenues for getting in touch with Hertz’s support. Besides the phone numbers and email addresses listed above, you can seek help through the Hertz customer service web page. Depending on your situation, this could be the quickest and most convenient route.

  1. Log in to your account on the Hertz website by providing your Hertz number or user ID and password.
  2. Scroll down to the bottom of the page
  3. Under the customer support heading, you can find different options from which to choose.
  4. Select the type of service that you need.
  5. You can choose the “Contact Us” button to find the different ways you can reach a representative.

Through the Hertz site, you can find car rental locations, the types of rental cars available, and also request a receipt. If you want to contact customer support to get your receipt, you can do so fastest through their website without having to wait on the phone. All you have to do is fill in the web form. You need to provide your last name, driver’s license, its issuing authority, and the credit card number you used for the rental. 

Social media sites are essential for businesses today. You can reach Hertz on their Facebook and Twitter pages. You may have a better chance of getting a response by publicly posting on these pages.

Skip the long phone queues with the help of DoNotPay! Download for free for your iPhone or use the DoNotPay app in any web browser.

Corporate addresses

The Hertz Corporation provides rental cars in 150 countries around the globe. The company’s headquarters are in Florida:

8501 Williams Road

Estero, FL 33928

Knowing the corporate address could come in handy if you want to file a case against Hertz in small claims court. This is also the address to which you would need to send a demand letter or serve court documents. 

Executive Team

Primary Contact

 

 

 

 

 

Gregory Crum

Senior Director of Replacement Services

8501 Williams Road

Estero, FL 33928

gcrum@hertz.com

LinkedIn

Secondary Contact

 

 

 

 

 

Laura Smith

Senior Vice President

Customer Experience

8501 Williams Road

Estero, FL 33928

laurasmith@hertz.com

LinkedIn

 

 

 

 

 

Julian Green

Director of Customer Experience

8501 Williams Road

Estero, FL 33928

LinkedIn

 

 

 

 

 

Shelly Griessel 

Vice President

Global Customer Care

8501 Williams Road

Estero, FL 33928

LinkedIn

 

 

 

 

 

Paul Stone

Executive Vice President

Chief Retail Operations Officer

8501 Williams Road

Estero, FL 33928

LinkedIn

 

 

 

 

 

Kathryn V. Marinello

CEO

8501 Williams Rd

Estero, FL 33928

United States

LinkedIn

 

If you are having any problems with the service that Hertz has provided you, you can contact the primary contact first. If they continue to ignore your requests or complaints, you can proceed to reach out to the higher-ups. However, you should not report your issue to all the executives at once.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Why do customers usually contact Hertz’s support?

Here are some of the most common issues that customers present to customer support:

  • Sudden cancellation. A lot of customer reviews have noted that reservations were canceled at the last minute. This messed up the customers’ schedules and in certain instances, even got them stranded somewhere. 
  • Defective cars. Some customers have received vehicles that were broken or lacked functionality. In one case, the company provided a customer with a car with a broken windshield. 
  • Billing mistakes. There are various add-on features to select when you rent a car. Usually, the clerk will ask if you want to get extra insurance coverage. Although some customers opt-out of this, there have been instances where Hertz still charged them the additional fee. 
  • Wrong car or overbooking. When renting a vehicle, you have the option to choose what kind of car you want. However, there have been times when Hertz was not able to provide what customers had reserved. This mistake puts the customer in a difficult situation. Those who reserved a 9-seater car but ended up with a 5-seater vehicle would have had a tough situation on their hands. 

Sometimes, even when customers get ahold of customer service, Hertz representatives cannot give them a clear solution to their problem. You may have to contact them repeatedly to get them to take action. 

Skip the long phone queues with the help of DoNotPay for free! Download for iPhone or use the DoNotPay app in any web browser.

Post your problem in the comments below, someone reading this may be able to help

The items on the list above are just a few of the common issues that people come across while renting a car from Hertz. If you have faced other problems, you can post them below to see if someone can help you find a solution.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

What other things can DoNotPay do?

The first thing you need to do is download our free app for your iPhone or any iOS device. You can also use DoNotPay directly in your web browser. There are several things that DoNotPay can do for you, such as:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.