Hertz Customer Service Hacks

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Jump the Hertz Customer Service Phone Tree

The best way to contact Hertz customer support is to call 1-877-826-8782. Waiting for a customer service agent to pick up is probably the most frustrating waste of time. DoNotPay can call Hertz for you and connect you once it has gotten ahold of a real human being so you can use your time productively. DoNotPay's app supports Hertz’s and 10,000 other companies’ customer service numbers. Use your time wisely and get support faster and with less aggravation. Access DoNotPay through any web browser.

Hertz’s customer support contact numbers

Hertz is a huge company. Due to the millions of calls they receive daily, they may not be able to get to you as fast as you expect.

Hertz offers a selection of hotlines to get in touch with them, depending on the nature of your inquiry. Here are the different numbers that you can call depending on the type of issue you are experiencing:

Make or change a reservation, or check rates800-654-3131 (US or Canada)

800-654-3001 (International)

Emergency roadside assistance800-654-5060
Hertz.com assistance877-826-8782
Billing questions 800-654-4173
Parking, traffic and toll violations including administration fees877-977-5771

Although Hertz has many numbers for you to call, there is still a chance that you won’t get through. That especially happens when call volumes are too high.

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Hertz's customer support email address

Besides phoning Hertz to get your issue resolved, you can also email them at executivecustomerservice@hertz.com. Don’t get your hopes up, though. Hertz often fails to respond promptly.

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What should you prepare to get the fastest service when contacting Hertz’s support

Before you try to get in touch with a customer service representative, you will need to prepare the necessary information. Here are some of the basic details that you need to prepare:

  • Contact number
  • Other information to verify your identity
  • Driver's license
  • Rental car type
  • Pick-up location
  • Return location
  • Date of rental
  • Credit card or debit card used

Providing all the info on this list does not guarantee that Hertz will solve your problem right away. They may not even respond at all.

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Where can you get the fastest help solving your problems with Hertz

There are a variety of avenues for getting in touch with Hertz’s support. Besides the phone numbers and email addresses listed above, you can seek help through the Hertz customer service web page. Depending on your situation, this could be the quickest and most convenient route.

  1. Log in to your account on the Hertz website.
  2. Scroll down to the bottom of the page.
  3. Under the customer support heading, you can find different options from which to choose.
  4. Select the type of service that you need.
  5. You can choose the "Contact Us" button to find the different ways you can reach a representative.

Through the Hertz site, you can find car rental locations, the types of rental cars available, and also request a receipt. If you want to contact customer support to get a receipt for your rental, you can do so through their website. All you have to do is fill in the web form. You need to provide your last name, driver's license data, and the credit card number you used for the rental.

Social media sites are essential for businesses today. You can reach Hertz on their Facebook and Twitter pages. You may have a better chance of getting a response by publicly posting on these pages.

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Corporate addresses

The Hertz Corporation provides rental cars in 150 countries around the globe. The company's headquarters are in Florida:

8501 Williams Road

Estero, FL 33928

Knowing the corporate address could come in handy if you want to file a case against Hertz in small claims court. This is the address to which you would need to send a demand letter or serve court documents.

Executive Team

Primary Contact

Gregory Crum

Senior Director of Replacement Services

8501 Williams Road

Estero, FL 33928



Secondary Contact

Laura Smith

Senior Vice President

Customer Experience

8501 Williams Road

Estero, FL 33928



Julian Green

Director of Customer Experience

8501 Williams Road

Estero, FL 33928


Shelly Griessel

Vice President

Global Customer Care

8501 Williams Road

Estero, FL 33928


Paul Stone

Executive Vice President

Chief Retail Operations Officer

8501 Williams Road

Estero, FL 33928


Kathryn V. Marinello


8501 Williams Rd

Estero, FL 33928

United States


If you are having any problems with the service that Hertz has provided you, try customer service first. If they continue to ignore your requests or complaints, you can proceed to reach out to the higher-ups. Just don't report your issue to all the executives at once.

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Why do customers usually contact Hertz’s support?

Here are some of the most common issues that customers present to customer support:

  • Sudden cancellation. A lot of customers have noted that their reservations were canceled at the last minute. This messed up their schedules and, in certain instances, even got them stranded somewhere.
  • Defective cars. Some customers have received vehicles that were broken or lacked functionality. In one case, the company provided a customer with a car with a broken windshield.
  • Billing mistakes. There are various add-on features to select when you rent a car. Usually, the clerk will ask if you want to get extra insurance coverage. Although some customers opt-out of this, there have been instances where Hertz still charged them the additional fee.
  • Wrong car or overbooking. When renting a vehicle, you have the option to choose what kind of car you want. However, there have been times when Hertz was not able to provide what customers had reserved. This mistake puts the customer in a difficult situation. Those who reserved a 9-seater car but ended up with a 5-seater vehicle would have had a tough situation on their hands.

Sometimes, even when customers get ahold of customer service, Hertz representatives cannot give them a clear solution to their problem. You may have to contact them repeatedly to get them to take action.

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Can I sue Hertz in small claims court if I feel I’ve been wronged?

If Hertz refuses to help you and you feel you’ve been wronged, you can probably sue them in small claims court. DoNotPay can help you see the process. Here’s how. These are the basic steps:

  1. DoNotPay will create a demand letter to send to Hertz before you sue them.
  2. If you don’t get a response, you will then have to fill out the court forms. DoNotPay will help you get the right forms and fill them properly!
  3. Then, you can officially file a case with the court. DoNotPay can guide you through this.
  4. You will serve Hertz—inform them that you are suing them.
  5. In the end, show up in court! DoNotPay will provide a script you can use to present your case and win your dispute against Hertz.

If you want to take Hertz to small claims court, make it easy with the DoNotPay web app available in any .

Post your problem in the comments below, someone reading this may be able to help

The items on the list above are just a few of the common issues that people come across while renting a car from Hertz. If you have faced other problems, you can post them below to see if someone can help you find a solution.

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What other things can DoNotPay do?

You can use DoNotPay directly in your .

There are several things that DoNotPay can do for you, such as:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn't on our list or we haven't yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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