A Guide to Understanding the GUESS Return Policy and Requesting a Return
If GUESS sent you a damaged item or you purchased an unsatisfactory product, don’t worry—DoNotPay can help.
We’re here to break down the GUESS return policy in detail and show you how to request a return the easy way.
Sign up for DoNotPay and let your virtual assistant file an item return request in a few minutes!
Before you file your item return request, you should get acquainted with the GUESS return policy.
The policy states that all GUESS products are covered by a two-year warranty. The company accepts returns of unworn, unwashed, or defective merchandise made by:
- GUESS kids
- GUESS Factory
You can return products within 30 days after shipment or purchase.
Although GUESS will issue a refund for the qualifying merchandise, there are certain purchases that cannot be refunded. Check out which items GUESS won’t issue a refund for:
- Pierced jewelry
- Items marked “final sale”
All merchandise has to be returned with original internal packing materials, containers and boxes with attached labels, sanitary liners intact, and the receipt, invoice, or delivery slip.
If you purchased GUESS merchandise from another retailer, you must return it to the store where you originally bought it.
In case you have more questions regarding the GUESS return policy or your faulty item, you can contact customer support by calling 1-877-444-8377.
If you want to initiate a return yourself, keep in mind that the procedure doesn’t always go without a hitch. Companies tend to complicate matters when it comes to requesting returns or refunds.
Here’s how you can initiate a GUESS item return:
- By mail
- In person
|Initiate the return||
|Prepare your parcel||
|Wait for your refund or exchange||Your refund will be issued through the same payment method you used to place the order, and it should be processed within three to five business days|
Keep in mind that you are responsible for the return shipping costs—they aren’t covered by the company.
You can return your GUESS merchandise in person by following the instructions below:
- Prepare the merchandise you want to return, including the original packing slip or invoice, your ID, and the credit card you used for your purchase
- Go to your nearest GUESS store
- Tell an employee that you wish to return an item and follow the instructions they provide
Initiating the return by yourself isn’t your only option. You can use DoNotPay and start the return process in a snap!
Figuring out how to return your faulty item and spending hours researching the company's return policy on your own becomes unnecessary once DoNotPay gets involved! Not only can we save you the trouble of deciphering the company’s terms and conditions, but we can also file your item return request for you! All we need from you is some info about the product/s, and we’ll handle the rest!
You can initiate the process by completing the instructions below:
- Subscribe for DoNotPay
- Select the Item Return Request feature
- Give us some info about your purchase, including photos (if possible)
Once you finish our quick questionnaire, we’ll send your request to GUESS. DoNotPay also makes sure your request is processed in record time by providing the company with special notice. The notice is used to urge the company to finalize your demand within a limited time period. We can also provide you with a free return label so that you can mail your item at no charge.
Is GUESS not the only company you want to request a return or refund from? There is no shortage of companies DoNotPay can help you with!
Check out the list below to see some of the companies we can help you with:
- Bed Bath & Beyond
- Princess Polly
- Bath & Body Works
- Michaels Stores
- Whole Foods
- Harbor Freight
If you find requesting a refund from companies a tiring and tedious task, let our app do the work for you! No more waiting for hours for a customer rep to pick up the phone or trying to figure out how to request a refund on your own—we’re here to take that burden off your back.
Complete the next steps to get your money back fast:
- Register for DoNotPay
- Pick the Chargeback Instantly option and select Get Protected
- Answer a few questions regarding your purchase
- Submit your request
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