Frontier Customer Service Hacks

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Skipping Frontier’s Customer Service Phone Queue

If you need to contact Frontier customer service fast, dial 1-800-921-8101. DoNotPay's app or web browser calls Frontier on your behalf and notifies you when it reaches a human being. DoNotPay's app supports Frontier’s and 10,000 other companies’ customer service numbers. Get support quicker and with less aggravation. Access DoNotPay through any web browser.

Frontier support numbers you can dial

Many callers have noted that they have waited for hours to get a real human being at Frontier. You can read through other people's experiences with the company here.

To deal with your issue, you can call Frontier’s customer service at 1-800-921-8101 or contact their customer service for corporate clients at 1-800-921-8102. Wait times can be severe.

There are different numbers that you can contact, depending on the type of account you have and the concern you need to have addressed.

Learn how to skip the phone queue for ANY company in 45 seconds:

Service typeContact number
Residential Customer Service1-800-921-8101
Enterprise Support1-888-637-9620
Business Customer Service1-800-921-8102

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Need help fast? Where to look?

The fastest way to find a solution for your concern is to access the Help Center directly on their website. Here are the steps that you will have to follow:

  1. Type in your username and password to sign in
  2. Scroll down to the bottom section of the page
  3. Click on the "Support" tab
  4. Select "Help Center"
  5. From there you can select the category of your issue
  6. Continue to the next page and follow the instructions shown

At the Help Center, you can also find the "Automated Troubleshooting" option. This is how it works:

  • It checks if all of Frontier's services have been provided to you as expected
  • If not, the tool will try to restore those services
  • It will then reset your router, which will interrupt your connection for two to four minutes

Other than that, you can check your bills, troubleshoot certain services, and much more.

Social media sites are a popular way for companies to connect with their customers. Sometimes, it may even be fastest to contact them through these sites. You can try Frontier’s Facebook and Twitter pages.

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Contact Frontier support via email

Another way for you to report your issues is by sending a description of them by email to However, trying to reach out to them by email could be useless. Frontier rarely emails customers back promptly because of the high number of complaints they receive daily. Your best bet would be to call them on the phone.

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The info you'll need for rapid service when contacting Frontier support

Frontier provides a help center where customers can request support for various categories. Through this portal, you can select any of the following:

  • Account
  • Billing
  • Internet
  • Order Status
  • Phone
  • Support Wizard
  • Ticket Status
  • Troubleshooting
  • TV

To get your problem solved, you should prepare any necessary information, such as:

  • Phone number
  • Email address
  • Account type
  • Account number
  • Frontier username and password
  • Details of the service you need help with

Once you have given all the details that Frontier support asks for, Frontier will provide you with a standard solution. Since these troubleshooting procedures were prepared in advance, they may not address your issue perfectly. Calling support can get you a more tailored solution, but it can be tough to reach a real human being.

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Corporate address

Frontier Communications, formerly Citizens Communications Company, is a U.S. telecommunications company that provides local and long-distance telephone service. They also offer broadband internet, TV service, and technical support to their customers.

The address of Frontier Communications Corp headquarters is:

401 Merritt 7

Norwalk, CT 06851

United States

Knowing the address of the company could come in handy, especially if you wish to send demand letters to them or send them a demand or complaint letter or send demand letters to them in small claims court.

Executive team

Primary contacts

Jennifer Brown

Direct Customer Care


Bruce Westendorf

Customer Experience Leader


Secondary contacts

John Maduri

Executive Vice President

Chief Customer Officer


Donna Loffert

Vice President of Call Center Operations and Customer Experience


Kenneth Arndt

Executive Vice President

Chief Operations Officer


Daniel James McCarthy

CEO & President


If you have issues that the company has failed to address, you can try to reach out to the executives listed above. Try to solve your problem through the regular customer service channels first. Don’t send requests to all the executives on this list at once.

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If Frontier refuses to help me and I feel I've been wronged, can I send demand letters to them in small claims court?

You can probably send demand letters to Frontier and any other company in small claims court if you feel that your rights have been infringed. Here's how DoNotPay can help you with this process. The steps involved are simple:

  1. DoNotPay can generate a demand letter you can send to Frontier before you officially send demand letters to them.
  2. If Frontier doesn't respond, you will then fill out the court forms. DoNotPay can help you fill out these forms correctly and make sure you have enough copies.
  3. Then, you will officially file your case. DoNotPay will guide you through the process, step by step.
  4. You will then serve Frontier—officially let them know that you are suing them.
  5. Finally, show up in court! DoNotPay will create a script to help you present your case and win your dispute against Frontier.

If you want to take Frontier to small claims court, make it easy with the DoNotPay web app available in any .

What problems do people usually bring to Frontier’s support?

Frontier Communications Corp receives an endless variety of complaints. Here are the most common issues that customers experience:

  • Slow internet connection: Many people have claimed that their internet service cuts off or slows down multiple times a day. Frontier’s response period can take weeks.
  • Erroneous charges: There are times when the company charges more than the specified fee. That happens all the time.
  • Faulty equipment: When customers experience slow internet speeds, they often call support. If support cannot fix the issue, they will usually send a technician to check your equipment. More often than not, they will find that the equipment is defective.
  • Delayed installation: Frontier's customer service has received many complaints regarding installation. Customers claim that representatives of the company did not arrive at their home at the specified date and time. There are even some people that have been charged without being given a router.
  • Incompetent technicians: Some people said that there were instances when technicians delivered the wrong equipment.

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Leave your problem in the comments below, someone here may solve it for you

If you have a problem with Frontier Communications, you can post it in the comment section below. There may be other customers who have had an issue similar to yours. They can either learn from your experience or answer some of your queries.

What else can DoNotPay help you with?

You can access the web app in your . DoNotPay has various features that you can explore. It can help you:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn't on our list or we haven't yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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