Easily File Diamond Resorts Complaints and Get Refunded

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

File Diamond Resorts Complaints the Easy Way

Diamond Resorts is a timeshare company that has 379 locations in 35 countries. There are a variety of memberships that award points that can be used to redeem vacation stays. Diamond Resorts has a less stellar reputation. If you are looking to get out of your timeshare, check out our timeshare cancellation guide. But if you are looking to file about the quality of your Diamond Resort stay, read on.

Having a bad room can ruin an entire vacation, and submitting an official complaint may be necessary. DoNotPay knows all the ins and outs of hotel refund laws, including when you can send demand letters to a hotel for bed bugs. You can follow our how-to guide below to submit a complaint on your own. Should you need extra assistance to file Diamond Resorts complaints, DoNotPay is ready to help.

Issues Worth Complaining to Diamond Resorts

Diamond Resorts complaints can be one of the following:

  • Other visitors are making too much noise.
  • The room hasn't been cleaned.
  • The cleaning staff ignores the "do not disturb" notice.
  • Certain guests do not abide by the resort's guidelines.
  • Your reservation is not being honored
  • Previous guests smoked in the room
  • The room has noxious odors
  • The free breakfast is not up to standard
  • Appliances like the TV or hairdryer aren't working
  • Theft of personal property
  • Cockroaches, rodents, bedbugs, or other pests are present
  • Your shower isn't receiving any hot water
  • Your room doesn't match the description of the booking
  • The Internet is too slow or not working
  • The AC or heater aren't working
  • Certain amenities like the gym or pool are inaccessible
  • The staff are rude or are being discriminatory
  • Complimentary items like soap or shampoo are not available

How to File a Complaint With Diamond Resorts and Request Compensation

  1. The recommended first course of action is to communicate the problem to the front desk. In many cases, they will be able to remedy the situation.
  2. If the front desk is unhelpful, you may need to contact Diamond Resorts’ corporate customer service line.
  3. Gather as much evidence as possible. Take as many pictures or videos as needed to properly document the problem.
  4. You can communicate the complaint to corporate in a few different ways. We recommend calling Diamond Resorts corporate if you are still at the resort. This generally receives the quickest response.
  5. If it is already after your stay at a Diamond Resorts property, using the weblink is the best option. You may need to provide a detailed explanation of the issue and include all relevant evidence.
  6. If everything else fails, you may consider filing a complaint with the Better Business Bureau, suing in small claims court, disputing the charges with your credit card company, and making the issue publicly known on social media.

Diamond Resorts Customer Service Contact Information

Customer Service Phone Number1-877-311-9466 (Monday - Tuesday 6 am - 6 pm PST; Wednesday - Friday 6 am - 5 pm; Saturdays 7 am - 5 pm. Typical wait times are under five minutes.)
WeblinkContact us link
WebsiteDiamond Resorts
FacebookDiamond Resorts
TwitterDiamond Resorts

Challenges With Trying to Get a Refund With Diamond Resorts

  • It's very easy to get redirected to a sales rep who will try to upgrade your membership plan instead of resolving the issue.
  • The customer service line has very limited operating hours, making it difficult to get a hold of someone.
  • DoNotPay can help resolve the issue with so that you can get back to enjoying your vacation.

How to File a Complaint Letter Against Diamond Resorts With DoNotPay

DoNotPay can submit an official complaint letter on your behalf against Diamond Resorts or any other major hotel. Here's how:

  1. Go to the Hotel Bill Complaints & Refunds product on DoNotPay.

  2. Tell us the details of your experience and complaint, including how it negatively impacted your stay, and provide photographic evidence if available.

  3. Enter the details of your reservation, including the check-in/check-out dates and hotel room number.

  4. Tell us whether this is for a past reservation or you're still at the hotel (this helps us decide whether negotiation or chargeback is a better option for your case).

  5. Choose whether you want us to contact the front desk or general manager (if you've already tried contacting the front desk already).

If Diamond Resorts doesn't remedy the issue after this letter, we can help you send demand letters to them in small claims court with our Send demand letters to Now product.

Why Use DoNotPay to Handle Your Complaints With Diamond Resorts?

  • Fast: No need to wait for the customer service line to open. Just provide us with all the pertinent details, and we'll take care of the rest so you can enjoy your vacation.
  • Easy: Just provide us with the information once, and we'll take care of the rest.
  • Successful: We started as a way for people to fight unfair parking tickets. After winning more than 100,000 cases, we are expanding our services.

DoNotPay Can Do Much More Than File Complaints Against Diamond Resorts

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