File Marriott Vacation Club Complaints and Get Bills Refunded

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

File Marriott Vacation Club Complaints and Get Bills Refunded

Marriott Hotels and Resorts offer a vacation club that is intended to provide owners with additional points and rewards. With a starting price of $24,500, it's no wonder why people experiencing problems with the rewards program would want to hold someone accountable. That's why DoNotPay wants to assist you with your and help you get them handled promptly.

DoNotPay is always on your side, whether you're making complaints about a specific hotel or have general noise complaints against your neighbors. The goal is to get your problem solved as soon as possible so you have one less stressor causing you anxiety.

Contact Marriott Directly to Complain About Their Vacation Club

You can start by reaching out to Marriott directly. They are supposed to help resolve situations so customers can feel comfortable utilizing their services. When a hefty price for a vacation club is involved, it's even more imperative that they assist you before you have to escalate the situation elsewhere.

Use the following contact information to attempt to :

Owner Services Phone Number800-845-4226
Owner Services
Customer Advocacy Phone Number407-206-6000
Customer Advocacy
Customer Advocacy Text Line407-358-3745

You can also send mail to Global Corporate Headquarters at:

9002 San Marco Court

Orlando, FL 32819

The owner services offices generally offer assistance between the hours of 9 AM and 8 PM EST, Monday through Friday. You will not typically receive much help on the weekends or after hours.

Discuss Your Dilemma With Marriott on Social Media

Of course, one of the best solutions is to reach Marriott about their Vacation Club on social media. Leaving a public comment on one of their pages will not bode well for their business, as other potential customers/vacation club participants may see your review and decide to opt out of their services.

Reach them on:

  1. Facebook
  2. Instagram
  3. Twitter
  4. LinkedIn
  5. Pinterest

File a Complaint Against Marriott Elsewhere

If Marriott has not met your expectations for complaint resolution, it's time to escalate the situation elsewhere. Raise your concerns against the hotel with the Better Business Bureau, for example. You can also address your concerns on hotel refund laws through a small claims court if it comes to it.


You can navigate to the Better Business Bureau website and find the precise Marriott location where you stayed. From there, select to file a complaint or leave a review against the company.

Small Claims Court

If it comes down to it, DoNotPay can help you send demand letters to Marriott in small claims court. There are some hotel refund laws that should have been taken into consideration by the company. Situations like bed bugs and unsanitary conditions that went unresolved can even be a cause for suing if that hotel did not allow you to switch your accommodations or work to get the problem handled.

The process requires a few steps:

  1. Locate the 'Send demand letters to Now' product on DoNotPay.
  2. Indicate the dollar amount you feel you are owed by Marriott.
  3. Decide whether you want to begin with complaint letters forms or a demand letter.
  4. Indicate your reasoning behind your choice and submit relevant details about your case.

DoNotPay will follow through with your choices and help you get the process started. We will notify you if further action is required.

Why Have Others Complained About Marriott Vacation Club?

You are not the first to complain about Marriott's vacation club. People have done so for a number of reasons, including:

  1. Problems with the app and log-in system
  2. Sold out units that appear empty
  3. Misleading details regarding the club points and offerings
  4. Too frequent text messages and communications
  5. No/limited availability

Whether your complaint is on this list or not, you are still free to make your issue known and have it resolved in a manner that bodes well for you. If you have not been able to get it handled efficiently by Marriott, it is best to leave it to DoNotPay to handle for you.

Make Your Marriott Vacation Club Complaints With DoNotPay

Make your the easy way, with DoNotPay. We will work to address the situation with the hotel with a carefully crafted letter penned on your behalf. We just need a bit of information from you to get started:

  1. Go to the Hotel Bill Complaints & Refunds product on DoNotPay.
  2. Tell us the details of your experience and complaint, including how it negatively impacted your stay, and provide photographic evidence if available.
  3. Enter the details of your reservation, including the check-in/check-out dates and hotel room number.
  4. Tell us whether this is for a past reservation or you're still at the hotel (this helps us decide whether negotiation or chargeback is a better option for your case).
  5. Choose whether you want us to contact the front desk or general manager (if you've already tried contacting the front desk already).

DoNotPay Works Across Many Different Hotels

DoNotPay is here to assist with more than just your complaints against Marriott. We will also guide you on additional dilemmas with:

No matter what type of complaint you need to make, DoNotPay is here to help you handle it.

Can DoNotPay Help With Other Hotel and Travel Tasks?

Absolutely! DoNotPay assists with numerous tasks related to hotel stays and traveling. We'll walk you through:

Want your issue solved now?