How to File Hilton Complaints the Easy Way

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How To File Hilton Complaints the Easy Way

Founded in 1919, the Hilton Hotel has built a global presence courtesy of excellent services that allow you to relax and unwind, whether on corporate or holiday retreats. However, you may still be in a position where you must file a Hilton complaint due to services that did not meet the set standards.

Some reasons for launching ainclude:

  • Missing reservations
  • Allocation of rooms with malfunctions
  • Not getting the credit or points promised upon your stay
  • Poor service by staff
  • Unfulfilled refund claims

Had any of these experiences at the Hilton Hotel and would like to file a complaint? Then DoNotPay can help you do that without much hassle. We can also help you file customer complaints against Starbucks, Walmart, USP, Taco Bell, and Chipotle.

How to Contact Hilton to Make a Complaint

The Hilton Hotel administration is aware that while they always strive to provide the best possible service, sometimes their provisions may not be up to standards. They thus offer an avenue for customers to express their complaints or dissatisfaction they may experience due to their stay at the hotels. If you want to, you can do so through these means.

  • Phone

You could decide to call the Hilton Hotel customer care by dialing the Hilton complaint line, 1-800-445-8667, and reporting your issue to the staff on the other end. You should be ready with all the facts, such as the name and further details that can help determine the veracity of your complaint.

  • Visit Their Website

You can also visit the Hilton website and report your issue by filling out the required fields and narrating your case. The customer service may get back to you using your contact details.

  • Email

There is also the option of sending an email detailing your experience to, who will then look into the issue and might get back to you. You could also email the Hilton Hotel worldwide CEO on, although the chances of this working might be slim as the CEO possibly deals with many emails.

  • Social Media

The Hilton Hotel is also available on Facebook and Instagram, where you can send them a direct message regarding your experience in one of their hotels. While they also have a Twitter account, it may not help since it is closed and unmonitored. It is thus more prudent to take up the issue in their other official accounts.

Ways to Contact Hilton Customer Support
Phone Number1-800-445-8667
Online Contact Form<l>

How to File a Complaint against Hilton

If the Hilton Hotel Customer Care does not resolve your issue, you could decide to take the complaint further by seeking help from the following sites.

  1. Better Business Bureau (BBB)

You can file your issue by visiting the Better Business Bureau website and clicking file complaint. Alternatively, you find BBB contact details in the directory, then write and submit a letter to their address. Be sure to include your name, address, phone number, and the company's name, phone number, and address, followed by a description of the issue and the steps you would like to take to resolve the problem.

The BBB is a good option when the issue goes unresolved and helps resolve complaints regarding sales, contracts, customer service, warrants, and refunds. They take up the case even when the organization you are filing against is not a member of the Bureau. They may thus be in a position to help you with your Hilton complaint.

  1. The Federal Trade Commission

This commission protects America's consumers by preventing deceptive and unfair business practices in the country. While the FTC is majorly known to deal with fraud cases, customer complaints involving missing reservations, unfulfilled refunds, or overcharges are also up their alley.

If you have such a complaint involving the Hilton Hotel, you can file a complaint by:

  1. Visiting their website
  2. Calling 1-877-FTC-HELP

Take Hilton to Small Claims Court if Your Issue is Not Resolved

If the Hilton Hotel fails to respond to your issue and the above organizations do not resolve your complaint, you could opt to escalate the issue by suing in a small claims court. Common reasons to send demand letters to a hotel in a small claims court include:

  1. Failure to refund you: if you were promised but have not received a refund or compensation for sub-par service.
  2. Unexpected charges- if you receive information that the fees have been inflated or face unexpected fees that you were not informed about before the stay.

To Send Demand Letters To for claims is not always easy, and you will need to adhere to the following steps.

  1. Prove that you tried to settle the issue out of court by making an effort to collect the claim.
  2. Contact the county clerk in a small claims court district closest to where the business operates, since out-of-state small claims are expensive.
  3. Fill out details on the nature of the claim, the amount you seek, and the supportive evidence in your custody. You will be required to pay filing fees for this.
  4. Send the filled statement claim to the defendant, in this case, Hilton Hotel
  5. The defendant then has up to 25 days to respond by paying the stated amount or filing a counterclaim.
  6. If the latter happens, you and the defendant will have to appear before the judge for a pretrial hearing to determine the next course of action.
  7. If the case goes to trial, each party will have a chance to present their arguments.
  8. The judge will make a ruling or give a date on which they will issue their determination
  9. You will then have to collect the claim if you win the case since the court cannot do it on your behalf.

The above steps make for a winding and protracted process that may not necessarily result in the expected outcome. If you are not ready to spend weeks drafting letters, filling out forms, and awaiting court decisions, then DoNotPay has just the right product for you.

Here’s How to Start a Small Claims Lawsuit against Hilton With DoNotPay

  1. Log-in to DoNotPay and select the Complaint Letters product.
  2. Tell us how much you are owed by the company, if applicable.
  3. Select the reason for your lawsuit.
  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

Once you have followed the above steps, DoNotPay will generate complaint letters forms or demand letters and mail them to Hilton. We will even send you a professionally written script that will aid you in getting a favorable outcome in court.

DoNotPay Works across Other Organizations

Apart from Hilton, we can also help you with customer complaints involving:

What Else Can DoNotPay Do?

Ensuring your consumer complaints are correctly handled is just one of the many things we do. We can also assist you with:

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