How to Complain About Holiday Inn Express WiFi Problems

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

File a Complaint About Holiday Inn Express’s Wi-Fi Problems

The Holiday Inn Express exists as an alternative to all more expensive hotels. With over 2,800 hotels operating in countries across the world, you can stay at one of these locations in comfort without breaking the bank. One service these hotels offer to guests is Wi-Fi, as you might expect. However, you might experience an issue using that Wi-Fi at some point. If you had that weren't resolved during your stay, you can get DoNotPay to file a complaint on your behalf.

Holiday Inn Express Customer Service Contact Information

If you have a problem at a Holiday Inn Express, you might be able to get in contact with the customer service in order to complain and get compensated. Some of the channels that you can use for this include:

Phone number1 (800) 621-0555
Rewards club
Customer care pageReport an Issue form
Mailing addressInterContinental Hotels Group, PO Box 30321, Salt Lake City, Utah 84130-0321

How to File a Complaint With Holiday Inn Express and Ask for Compensation by Yourself

If you'd like to file a complaint about your Wi-Fi or another issue during your stay at a Holiday Inn Express, there are a few ways you can do so on your own. As you might expect, it's often a tedious process that might result in a whole lot of nothing. To improve your chances of getting the compensation you deserve for , DoNotPay is always ready to advocate for you and file a complaint on your behalf. If you've got time to spare, though, here's what you can do:

By Mail

  1. Identify the issues you've had during your stay (in this case, problems with the Wi-Fi).
  2. Write out your complaints in an organized fashion.
  3. Mail the letter to the company mailing address (seen above).
  4. Wait for a response.

By Email

  1. Identify the issues you've had during your stay (in this case, problems with the Wi-Fi).
  2. Write out your complaints in an organized fashion.
  3. Send the email to the company email address (seen above).
  4. Wait for a response.

On Twitter

  1. Identify the issues you've had during your stay (in this case, problems with the Wi-Fi).
  2. Write out your complaints in an organized fashion.
  3. Tweet your complaint and direct it towards the Holiday Inn Express account (seen above).
  4. Wait for a response.

By Phone

  1. Identify the issues you've had during your stay (in this case, problems with the Wi-Fi).
  2. Call the customer service number (seen above).
  3. Navigate the phone menus to reach a representative.
  4. Calmly explain the issues you had and what was done to resolve them (if anything).

Why It's Hard Filing a Complaint with Holiday Inn Express on Your Own

While you certainly can try to file your complaint on your own, it may not be easy. In addition to the large amount of time you'll need to invest in it like we already covered, there's no guarantee it will work out. The hotel management might tell you that there's nothing they can do and send you on your way. Using DoNotPay, however, can greatly increase your odds of getting compensation, as we have the experience to cut through common obstacles and the dedication to take things as far as they need to go to get you what you're owed.

File a Complaint for Holiday Inn Express Wi-Fi Problems Using DoNotPay

If you're at the end of your rope from trying unsuccessfully to get the Holiday Inn Express to fix the problems you experienced with the Wi-Fi there, you can let DoNotPay take over. Just follow these five simple steps to get things going:

  1. Go to the Hotel Bill Complaints & Refunds product on DoNotPay.

  2. Tell us the details of your experience and complaint, including how it negatively impacted your stay, and provide photographic evidence if available.

  3. Enter the details of your reservation, including the check-in/check-out dates and hotel room number.

  4. Tell us whether this is for a past reservation or you're still at the hotel (this helps us decide whether negotiation or chargeback is a better option for your case).

  5. Choose whether you want us to contact the front desk or general manager (if you've already tried contacting the front desk already).

DoNotPay Can Help With Any Hotel You Have Issue With

DoNotPay can help you with more than just getting the Wi-Fi up and running at the Holiday Inn Express. Our services can be used to file complaints at any hotel you might have stayed at. From the Hyatt, Sheraton, Hilton, and other upscale places to more affordable options like Choice or Motel 6, we've got your back. We even help you advocate for issues unrelated to the Wi-Fi:

No matter the issue you're having, we'll fight for you to get what you're owed, up to a full refund and beyond.

What Else Can DoNotPay Do?

DoNotPay is useful for more than just filing complaints to hotels, however. We offer a number of other services you might like to use, such as:

No matter what problem you're having, DoNotPay offers a solution. Try the app today to start solving problems instead of just lamenting them.

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