Sample Hotel Complaint Letter That'll Help You Get a Refund

Hotel Complaints and Refunds Sample Hotel Complaint Letter That'll Help You Get a Refund

Write an Effective Complaint Letter to Get Your Hotel Fees Waived

Many of us have been there at one point or another, sleeping at the no-tell motel in unsanitary conditions, afraid to turn off the lights. While most hotels aren't quite that bad, when they are, you need to send a letter to the hotel manager for complaint resolution. Management needs to be made aware of the problems to help future guests from having similarly negative experiences.

Whether it's horrible customer service, amenities that don't work, a noise complaint, or a dirty room, a bad hotel stay can ruin your vacation or business trip.

DoNotPay can show you how to write a sample hotel complaint letter so that the next time you experience bed bugs or a closed gym, you will know how to get quick results while understanding hotel refund laws.

Issues Worth Complaining to a Hotel About

Nobody likes to complain, but when you spend good money to stay at a hotel, you expect to receive courteous service and a comfortable room. When that doesn't happen, you should send a hotel complaint letter so management can make the necessary adjustments.

Some of the most common issues that make for unpleasant hotel stays include:

  • Dirty linens
  • Bed bugs
  • Noisy neighbors
  • Broken amenities
  • Rude or discriminatory staff
  • Hidden fees
  • No access to the pool or other facilities
  • Rooms or common areas that are not clean
  • Absence of complimentary supplies

How to File a Complaint and Ask for Compensation by Yourself

There are several ways to file a complaint to the hotel manager about the room on your own. You can contact the Better Business Bureau or post a negative online review, but that only hurts the hotel's reputation and has no direct benefit to you.

If you send a hotel guest complaint letter directly to the hotel, you can try to have certain fees waived as compensation for your negative experience. Unfortunately, this option is not as easy as it sounds and can be very time-consuming.

You need to understand the rules of writing a complaint letter to a hotel for effective action. To make the hotel staff aware of problems you encountered during your stay, you have to take the following steps:

  1. Call or visit the front desk and ask to speak to the manager.
  2. If the manager is not readily available, which is usually the case, you will have to wait for them to contact you to address your concerns.
  3. Once you finally connect with management, you will have to explain your complaint in great detail, often resulting in stressful communication between both parties.
  4. Finally, you will need to request a goodwill credit on your bill. You can also ask to have fees waived for being inconvenienced.

Most of us don't have the time to waste waiting for management and never send a bad hotel service complaint letter. Sometimes, guests will send a hotel complaint email that goes unanswered. Most people just let the problem go, telling only friends and co-workers about the negative experience.

DoNotPay puts the power in your hands and helps you create a sample hotel complaint letter. Our product lets you view examples of complaint letters to the hotel owners. It can show you how to write a complaint letter to a hotel company overcharges or write a sample complaint letter to a hotel rental space.

The next time you enter a dirty hotel room, you will know how to take action and get results.

Why It's Hard Filing a Complaint on Your Own

Hotels are in the business of making money, and most don't want to hear about your problems. Sure, they have online forms or guest comment cards you can fill out, but typically these only provide feedback to the hotel, and you don't see any direct results.

In most cases, filing a complaint or posting a negative review with a third party will not help you receive compensation for your troubles. 

Trying to file a hotel complaint on your own is difficult, and you will spend a lot of time faxing, sending emails, or calling customer support to end up more frustrated than when you started.

Using the DoNotPay product will get you quick results and avoid other time-consuming methods that leave you disappointed.

How to Write a Strong Sample Hotel Complaint Letter

Writing a strong hotel complaint letter will help you get the compensation you deserve. When drafting a letter, it should include the following:

Contact InformationFirst and foremost, include your full name, address, phone number, and email information so the person that receives the letter can easily get in touch with you.
Reason for the ComplaintAlways include the location of the hotel and the date of your stay. Management can reference their records to see what staff members were working during that time. Keep the information clear and concise, and while you can express your negative feelings, try not to ramble on. State the facts and keep it simple.
Provide DocumentationInclude a copy of your hotel bill and any other receipts, pictures, or documentation you may have to support your claim. Having evidence of your negative experience will not only verify your case but encourage management to take your letter seriously and offer compensation or reimbursement.
Brand LoyaltyAlways mention that you are a loyal customer. If you have had good experiences in the past, let them know that. Explain why you were disappointed on this visit with the service you received. Hotels know you have many choices when selecting overnight accommodations. Most of the time, they do not want to lose loyal customers and are eager to offer compensation to retain your business.
Course of ActionClose the letter stating what you would like to receive in exchange for your troubles. Do you want a full refund of the bill, a fee waived, or your next night free? Letting the hotel know what you are asking for helps them make an informed decision on how to proceed.

How to Sue a Hotel Easily With DoNotPay

If you send a hotel complaint letter and receive no response, you can always sue a hotel for your losses if the problem is severe enough to warrant legal action. Never threaten to sue in your bad hotel service complaint letter, and instead try to reach an amicable solution.

DoNotPay can help you file a complaint directly with these and many other popular hotel chains:

Let's face it, most of us don't want to get into a legal battle with a hotel because of a negative experience. We book overnight accommodations to escape our everyday routine, not getting into time-consuming and emotional fights with hotel staff.

How to Write a Sample Hotel Complaint Letter With the Help of DoNotPay

While writing a sample hotel complaint letter on your own can be stressful, DoNotPay can eliminate the frustration and help you take action without wasting precious time.

If you want to file a complaint letter with a hotel but don't know where to start, DoNotPay has you covered in 5 easy steps:

  1. Go to the Hotel Bill Complaints & Refunds product on DoNotPay. 
  2. Tell us the details of your experience and complaint, including how it negatively impacted your stay, and provide photographic evidence if available. 
  3. Enter the details of your reservation, including the check-in/check-out dates and hotel room number. 
  4. Tell us whether this is for a past reservation or you're still at the hotel (this helps us decide whether negotiation or chargeback is a better option for your case). 
  5. Choose whether you want us to contact the front desk or general manager (if you've already tried contacting the front desk already). 

If it does become necessary to sue the hotel, DoNotPay can direct you to our Sue Now product, which can start legal proceedings without the cost of hiring a lawyer.

Why Use DoNotPay for a Sample Hotel Complaint Letter?

Using DoNotPay to write a sample hotel complaint letter is:

  • Fast—It only takes a few minutes to send a hotel complaint letter.
  • Easy—You don't have to waste time waiting for a manager to contact you or search through a complicated website to find assistance. The DoNotPay system makes it easy to take action from the convenience of your laptop.
  • Successful—You will have peace of mind knowing you filed a complaint instead of just posting a negative review on social media.

What Else Can DoNotPay Do?

In addition to helping you resolve issues with hotels, DoNotPay can help you:

There is nothing you and DoNotPay cannot do together. We are with you every step of the way, helping you resolve everyday issues without the hassle. The automated system can show you how to write a sample hotel complaint letter and so much more. It's like having a customer service representative at your disposal 24/7 to handle problems quickly and efficiently.

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