Contacting Instagram Customer Service The Easy Way

With various channels made available for you to report your problems and concerns with Instagram, you’d think it’s easy to reach the photo and video-sharing platform. But in reality, getting in contact with Instagram support meant waiting in line for a long time and hanging up since no one responded on the other line. With DoNotPay’s AI-powered chatbot, you can skip phone queues and report your concerns – without the hassle of having to navigate through complicated phone trees or waiting on hold for minutes!  

DoNotPay allows you to skip phone queues by contacting Instagram on your behalf and connecting you once it reaches a real human being who can help you deal with your concerns. Reporting your issues to Instagram can be done with little to no effort. You can either download DoNotPay for free using your iPhone or any iOS device or simply submit your concerns via your web browser. And you know what the best thing about this app is? It’s FREE!

Instagram support contact number

On average, complainants believe that being put on hold for five to 10 minutes is acceptable. But, this is not always the case when you’re reporting an issue, especially when it comes to a huge company like Instagram. 

You can contact the platform using their toll-free hotline 650-543-4800. However, don’t expect that you will receive an answer when you use this channel. Instagram, like Google, is notorious for not responding to user complaints, especially from normal users.

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Instagram’s contact email

You can also send your complaint to Again, don’t expect to receive an email back, as there is a very slim chance that your issue will be prioritized among the millions of complaints the company receives on a daily basis.

Instagram has a reputation for not responding to user’s reports. Take this Reddit thread as an example.

Contact Number Email

The info you’ll need for faster service when contacting Instagram support

Instagram provides users with a Help Center where one can report a number of issues, including technical glitches, bugs, as well as your inability to log in or access your account. Whatever your issue might be, you will have to provide all the necessary details and other important information that may be of help to your case. Here are some of the details that Instagram might ask when you’re seeking support:

  • Username
  • Password
  • Email address
  • The type of device you’re using
  • Answers to security questions
  • Other information to verify your identity
  • Phone number
  • A new email account

However, providing all of these details doesn’t guarantee that you will get a response to your complaints. Instagram receives millions of complaints and it is notorious for its lousy customer service. So, don’t get offended if you don’t receive an immediate response from IG. But, remember, you can always try other options to reach the site’s management.

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Where to find quick help for your Instagram problems

Reporting a problem with Instagram can be fast. Your first step is typing your concern into the platform’s Help Portal and finding answers that satisfy you.

However, for more complicated reports, follow this step-by-step guide:

  1. Log in to your account.
  2. Click “Settings” in the Account menu.
  3. Click Help.
  4. Then, click “Report a Problem.” This tab will let you choose whether you’re reporting spam, abuse, an issue, or just sending feedback.
  5. Click on your choice of concern and provide all the necessary details to make your case clearer and more substantial.

Instagram also provides you with an option to seek help when faced with issues and glitches with its Help Center where you can report a number of concerns, including privacy and safety issues. 

The Help Center allows you to manage and make changes to your account, gives you the latest updates on any existing issue the platform is facing and lets you access the Privacy and Safety Center, which allows you to customize your usage even further to ensure that your account is safe.

In the Privacy and Safety Center, you can:

  1. Click on the type of issue you’re experiencing.
  2. Then, fill out a specific complaint form for the issue.
  3. Provide all the information needed to support your case.
  4. Send the report link and wait for a response.

Aside from these options, you can also make use of Instagram’s Facebook and Twitter pages. 

Meanwhile, if you’re doing business on Instagram, you can utilize your own Facebook Ads Account Manager to advance your concerns and complaints. 

Reporting problems when you are a regular user is just the same when you have a business account or if you are an influencer with thousands or even millions of followers. Though they may be famous, influencers and businesses don’t have a special path when filing complaints.

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Corporate address

Instagram is a California-based photo and video-sharing social networking platform owned by Facebook. It has other offices across the US and in other countries, including the United Kingdom and Japan. Knowing the corporate address of the company you’re having concerns with is useful, especially if you intend to file a case against it in small claims court or if you’re looking to send them a demand letter, among other reasons.

United States


  • 1 Hacker Way
  • Menlo Park, CA 94025

San Francisco Office

  • 181 Fremont Street
  • San Francisco, CA 94015

New York Office

  • 770 Broadway
  • New York City, NY 10003

Executive team

Primary Contact






Max Slackman

Product Policy Manager

181 South Park Street Suite 2 

San Francisco, CA 94107

Secondary Contact






Visal Shah

VP of Product

181 South Park Street Suite 2 

San Francisco, CA 94107

Chief Executive






Adam Mosseri


181 South Park Street Suite 2 

San Francisco, CA 94107

If you feel you have a valid case that was not addressed fully, you can opt to contact Instagram’s executives. However, start with the primary contact options before contacting the higher-ups. Do not send your requests or concerns to all executives at once.

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What are the common reasons people contact Instagram support? 

  • Hacked accounts: The reason behind the majority of Instagram’s complaints is hacking. More often than not, Instagram does respond to this type of issue, as letting it go unresolved could prevent users from accessing and using their accounts.
  • Intellectual property rights: Instagram allows you to complain if your photographs and videos were stolen and posted contrary to the terms of use. Though it’s easy to report this accusation, Instagram takes these cases seriously and will ask for a valid proof of ownership before they take down the photos in question.
  • Impersonators and hate accounts: You can also report these kinds of issues to Instagram as these are in violation of the terms of use and your rights to security.
  • Abuse, spam, and harassment: Any forms of harassment or abuse can be reported to Instagram.
  • Exploitation: Once you see signs of human trafficking, immediately alert Instagram authorities.
  • Nudity or sexually explicit photos: Sharing nude or sexually explicit photos or videos is prohibited on Instagram.
  • Posts and profiles that are not in line with Instagram’s guidelines: Note that when you report a profile or post, your information will not be shared with the person or profile you are reporting.
  • Private information: If you have reason to believe that your private information has been compromised, contact support. If you’re faced with a severe breach, do not just report it on Instagram, consider also involving law enforcement.
  • Instagram phishing: There are also reports of people trying to get access to someone else’s accounts. Immediately report this to Instagram to ensure your account security.
  • Suspicious emails and messages: The rule of thumb is to never respond to suspicious messages and report them whenever you can.

Getting your report in, however, is just the first step. The report will go through a tedious process of verification before you get a response. According to Instagram’s Privacy and Safety Center, it can only take action on the information that has been verified. Instagram urges you to protect your information by taking extreme caution before sharing private and confidential information online.

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Post your issue below, someone reading this may be able to help

If you have other issues that are not listed or answered above, you can ask about them in the comment section below. You never know, someone reading this might just have the same case or might know the answers to your concerns!

What else can Do Not Pay do?

You can download DoNotPay using your iPhone or any iOS device, or access it through your web browser, for free! DoNotPay also offers a ton of other features and can help you:

  • Set your appointment with the DMV faster

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.