Contact Instagram

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Contacting Instagram Customer Service The Easy Way

The quickest way to get ahold of Instagram support is to call 650-543-4800. DoNotPay allows you to skip phone queues. It contacts Instagram on your behalf and notifies you once it reaches a real human being. Access DoNotPay through any web browser.

Instagram support contact number

On average, callers say that being put on hold for five to 10 minutes is acceptable. However, this can be an optimistic estimate when you're reporting an issue, especially to a huge company like Instagram.

You can contact the platform using their toll-free hotline 650-543-4800. However, don't expect that you will receive an answer quickly and cogently when you call. Instagram, like Google, is notorious for not responding to user problems.

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Instagram’s contact email

You can also send your complaint to Again, don't expect to receive an email back in a timely manner. There is a very sm chance that your issue will be prioritized among the millions of complaints the company receives on a daily basis.

Instagram has a reputation for not responding to user's questions. Take this Reddit thread as an example.

Contact NumberEmail

The info you’ll need for faster service when contacting Instagram support

Instagram provides users with a Help Center where one can report a number of issues, including technical glitches, bugs, as well as any inability to log in or access your account. Whatever your issue might be, you will have to provide all the necessary details and other important information that may be of help to your case. Here are some of the details that Instagram might ask for when you're seeking support:

  • Username
  • Password
  • Email address
  • The type of device you're using
  • Answers to security questions
  • Other information to verify your identity
  • Phone number

However, providing all of these details doesn't guarantee that you will get a response to your complaints. Instagram receives millions of complaints, and it is notorious for its lousy customer service. So, don't get offended if you don't receive an immediate response from them. Remember, you can also try other avenues to reach the site's management.

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Where to find quick help for your Instagram problems

Reporting a problem with Instagram can take time. Your first step is typing your concern into the platform's Help Portal and finding answers that satisfy you.

However, for more complicated reports, follow this step-by-step guide:

  1. Log in to your account.
  2. Click "Settings" in the Account menu.
  3. Click Help.
  4. Then, click "Report a Problem." This tab will let you choose whether you're reporting spam, abuse, an issue, or just sending feedback.
  5. Click on your choice of concern and provide all the necessary details to make your case clearer and more substantial.

Instagram also provides you with an option to seek help when faced with issues and glitches in its Help Center, where you can report a number of concerns, including privacy and safety issues.

The Help Center allows you to manage and make changes to your account, gives you the latest updates on any existing issue the platform is facing, and lets you access the Privacy and Safety Center, which allows you to ensure that your account is safe.

In the Privacy and Safety Center, you can:

  1. Select the type of issue you’re experiencing.
  2. Then, fill out a specific complaint form for the issue.
  3. Provide all the information needed to support your case.
  4. Submit the report and wait for a response.

Aside from these options, you can also make use of Instagram's Facebook and Twitter pages. Instagram also maintains a company page on its own platform.

If you're doing business on Instagram, you can utilize your own Facebook Ads Account Manager to advance your concerns and complaints.

Reporting problems when you are a regular user is the same as for those with a business account or those who are influencers with thousands or even millions of followers. Though they may be famous, influencers and businesses don't have a special path for filing complaints.

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Corporate address

Instagram is a California-based photo and video-sharing social networking platform owned by Facebook. It has other offices across the US and worldwide, including the United Kingdom and Japan. Knowing the corporate address of the company with which you have an issue is useful, especially if you intend to file a case against it in small claims court. If you do, you’ll need to send a demand letter to that address.

United States


1 Hacker Way

Menlo Park, CA 94025

San Francisco Office

181 Fremont Street

San Francisco, CA 94015

New York Office

770 Broadway

New York City, NY 10003

Executive team

Primary Contact

Max Slackman

Product Policy Manager

181 South Park Street Suite 2

San Francisco, CA 94107


Secondary Contact

Visal Shah

VP of Product

181 South Park Street Suite 2

San Francisco, CA 94107


Chief Executive

Adam Mosseri


181 South Park Street Suite 2

San Francisco, CA 94107



If you feel you have a valid case that was not addressed fully, you can opt to contact Instagram’s executives. However, start with the primary contact options before contacting the higher-ups. Do not send your requests or concerns to all executives at once.

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What are the common reasons people contact Instagram support?

  • Hacked accounts: The reason behind the majority of Instagram's complaints is hacking. More often than not, Instagram does respond to this type of issue, as letting it go unresolved could prevent users from accessing and using their accounts.
  • Intellectual property rights: Instagram allows you to complain if your photographs and videos were stolen and posted contrary to the terms of use. Though it's easy to report this accusation, Instagram takes these cases seriously and will ask for a valid proof of ownership before they take down the photos in question.
  • Impersonators and hate accounts: You can also report these kinds of issues to Instagram as these are in violation of the terms of use and your rights to security.
  • Abuse, spam, and harassment: Any forms of harassment or abuse can be reported to Instagram.
  • Exploitation: Once you see signs of human trafficking, immediately alert Instagram authorities.
  • Nudity or sexually explicit photos: Sharing nude or sexually explicit photos or videos is prohibited on Instagram.
  • Posts and profiles that are not in line with Instagram's guidelines: Note that when you report a profile or post, your information will not be shared with the person or profile you are reporting.
  • Private information: If you have reason to believe that your private information has been compromised, contact support. If you're faced with a severe breach, do not just report it on Instagram, consider also involving law enforcement.
  • Instagram phishing: There are also reports of people trying to get access to someone else's accounts. Immediately report this to Instagram to ensure your account's security.
  • Suspicious emails and messages: The rule of thumb is to never respond to suspicious messages, but report them whenever you can.

Getting your report in, however, is just the first step. The report will go through a tedious process of verification before you get a response. According to Instagram’s Privacy and Safety Center, it can only take action on the information that has been verified. Instagram urges you to protect your information by taking extreme caution before sharing private and confidential information online.

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Can I send demand letters to Instagram in small claims court if I feel I’ve been wronged?

If Instagram refuses to help you and you feel you’ve been wronged, you can probably send demand letters to them in small claims court. DoNotPay can help you see the process. Here’s how. These are the basic steps:

  1. DoNotPay will create a demand letter to send to Instagram before you send demand letters to them.
  2. If you don’t get a response, you will then have to fill out the court forms. DoNotPay will help you get the right forms and fill them properly!
  3. Then, you can officially file a case with the court. DoNotPay can guide you through this.
  4. You will serve Instagram—inform them that you are suing them.
  5. In the end, show up in court! DoNotPay will provide a script you can use to present your case and win your dispute against Instagram.

If you want to take Instagram to small claims court, make it easy with the DoNotPay web app available in any .

Post your issue below, someone reading this may be able to help

If you have other issues that are not listed or answered above, you can ask about them in the comment section below. You never know, someone reading this might have experienced the same problem and might know the solution.

What else can DoNotPay do?

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DoNotPay also offers a ton of other features and can help you:

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DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn't on our list or we haven't yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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