All You Need to Know About Boots' Refund Policy

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How to Get a Boots Refund Easily and Successfully

Boots is a British chain of beauty and health stores. With more than 2,200 stores extending from local community pharmacies to large destination beauty and health stores, their main goal is to help clients look and feel better than they have ever thought possible. The organisation also has an online store, giving customers a chance to make orders for store and home delivery collections.

If the product you purchased does not fit or suit your needs, allows you to return the item for a refund. Luckily, you don’t have to go through the process alone. DoNotPay can gladly help you cancel or request a refund for your product with just a few clicks.

How to Get a Boots Refund on Your Own

When you buy anything from the Boots store, you’ll find the return details on the receipt. Therefore, you should keep the receipt well, since you cannot get a refund without it.

You can via:

1. Email

If you have any issues with your order and want to cancel/return the item, you can reach out to Boots by sending an e-mail to It’s worth noting that the items cannot be cancelled or amended between placing your order and receiving your parcel. You’ll be needed to use the return process on your documentation if you need a refund.

2. Phone

To cancel your order, you can contact Boots’ customer care via 0345 125 3752, and then they will guide you on the return procedure. If your product was ordered directly from the supplier, you would need to contact the suppliers’ helpline as recorded on the dispatch note that came with your product. Your supplier will then arrange for the return of the product.

If you can’t get your dispatch note, you may use the following contact numbers:

Babystyle Limited01509 817669
Clair-de-Lune Limited0161 4919800
Bed-e-byes Limited01756 730859
Cosatto Limited0871 977 3900
Homecraft (Daily Living Aids)08444 124 332
East Coast Ltd/Bebecar Ltd01692 403461
Plum Products0844 880 5302
Tutti Bambini Limited0208 368 5800
RFE International0800 440 2459

3. In-Person

Boots also allows you to physically return the product to any of their stores – it doesn’t have to be the store you bought from. Nevertheless, for bigger items, you should return them to larger Boots stores since they are more likely to have the product in stock. Once you present the receipt and the item at the customer’s desk, the store will offer an exchange, replacement, or refund.

If the product you’re returning happens to be part of an offer, you’d be needed to return all the items in that offer for a refund, including the free gifts. It’s also worth noting that Boots might reject refunds for products such as food, medicine, or cosmetics due to health and safety reasons, unless they are faulty.

Boots Refund Policy

To qualify for a refund, the items you’re returning should be in the same state you received them. If you’ve tampered with them, Boots might be forced to reject them. Once you have the items, Boots gives you a period of 28 days to ask for a refund.

Besides returning the product to a store, you can also return it by free post. In this case, you’ll be required to download as well as complete the returns form and then include it in a parcel with the product you want to return. After that, create a returns label with Royal Mail and take the package to a post office. Ensure you get a receipt for the postage.

How Long Will It Take to Receive a Boots Refund?

If you have asked for a refund, Boots will credit the account you used to make the original order. The refund can take up to 14 days before it reflects in your account.

If the items were bought via a Boots Advantage Card, you cannot receive a cash refund. Instead, they will credit your card with the correct number of points. The points will also take up to 14 days before appearing in your account.

How to Get a Boots Refund With DoNotPay

DoNotPay gives you an easy way to by ensuring that you don’t go through the hassle of Boots bureaucracy. We can help you get the refund you need with just a few steps.

Here’s all you have to do:

  1. Look for the File a Chargeback product on DoNotPay.

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank as well as the merchant.

  3. Choose the reason for your chargeback, and give relevant details, including the charge amount, a description of the payment, the charge date, and any files you can upload as evidence.

Get a Refund for Any Organisation Using DoNotPay

Alongside Boots, DoNotPay can also help you get refunds or chargebacks for:

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