Discover How To Connect With an ATT Customer Service Rep Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Skip The Phone Que and Reach AT&T Customer Service the Easy Way With DoNotPay

AT&T is the most popular wireless carrier in the United States. The company offers a wide array of products to over 135 million people in the U.S., Mexico, Bermuda, and Canada.

When things go wrong with your account, there is always an AT&T customer service representative to help you out. The company provides dozens of different customer support numbers, depending on the service you're calling about and the type of problem or question you are having.

The main customer support phone number you can call for general inquiries is 1-800-288-2020. You should call this number if you’re experiencing technical difficulties with one of the company’s services, have issues with billing or your account, or want to cancel your AT&T subscription.

The average waiting times are around 5 minutes, although some customers report waiting on hold for over 30 minutes.

If you want to skip the phone queue and connect to a customer service representative without listening to awful hold music or the latest promotions on repeat, DoNotPay is the perfect solution.

We offer you a faster, easier, more convenient way to contact customer support of any company—DoNotPay can call the company for you and wait on hold in your place! We’ll notify you as soon as the app reaches a live representative, so you can get the answers you’re looking for in seconds.

today and enjoy a hassle-free way of contacting AT&T customer service.

How To Contact AT&T Customer Service Yourself

There are a number of different ways to contact AT&T customer service about your inquiries or issues with your account:

  • Phone
  • Live Chat
  • Social Media

If you’re not satisfied with the service you received from AT&T, read our guide on AT&T refunds and learn how you can get your money back fast.

How To Reach AT&T Customer Support By Phone

If you need tech support or have questions about or issues regarding AT&T services in general, you should call the company's main customer service number at 1-800-288-2020.

AT&T's tech support is available 24/7, while the Customer Service department can be reached during the following times:

  • Monday—Friday from 8 a.m. to 7 p.m. CT
  • Saturday from 8 a.m. to 5 p.m. CT

Other AT&T phone numbers you can call are:

  • New Service: 888-333-6651
  • Order status: 877-782-8870
  • Support for travel abroad: +1-314-925-6925
  • Speech impaired:
    • TTY: 866-241-6567
    • Voice: 866-241-6568

If you need support with AT&T wireless, you can call 1-800-331-0500.

AT&T Internet Support

If you're experiencing issues with your Internet, you can call the company's tech support.

For ConnecTech paid tech support, call 866-294-3464 any day of the week from 7 a.m. to 10 p.m. CT.

AT&T TV & Home Phone Support

There are three different TV services available through the company:

  • AT&T TV
  • DirecTV
  • U-verse TV

For questions and issues with AT&T TV, you can contact the company's representatives through Live Chat or sign in on this page to see the contact numbers.

For DirecTV, U-verse TV, and home phone inquiries and complaints, customers are encouraged to dial the tech support phone number (800-288-2020).

If you want to cancel your AT&T U-verse subscription, DoNotPay can help you do so in a matter of minutes, without having to contact the company’s customer service. Our award-winning app can also help you start a DirecTV free trial without giving away your credit card information!

AT&T Digital Life Support

AT&T Digital Life is a smart home security service that is available in select areas. Customers with any questions or concerns about this service can call 855-288-2727. If you’re dissatisfied with this service, here’s a quick guide on how to cancel AT&T Digital Life.

Support is available Monday through Friday from 7 a.m. to 10 p.m. CT, and on Saturday from 7 a.m. to 8 p.m. CT.

AT&T Customer Service Numbers
Customer Service & Teach Support1-800-288-2020
New Service888-333-6651
Order status877-782-8870
Support for travel abroad+1-314-925-6925
AT&T Wireless1-800-331-0500
AT&T Internet866-294-3464
AT&T Digital Life855-288-2727

The company's customer representatives are spread across a number of different phone numbers, so you shouldn't have trouble reaching an agent that specializes in your issue.

Customers report that the service quality varies between call centers. It’s recommended to try a few different numbers if you aren't able to get a concrete answer to your question or a satisfactory solution to your issue.

How To Contact AT&T Through the Live Chat

Apart from phone support, you can also reach the company's representatives through live chat.

To reach an agent through the Live Chat, choose a service you need help with from the Contact US page.

Each service page has a comprehensive FAQ section, so it's best to see if your question has already been answered by the company before contacting customer service.

If you still need to get in touch with an agent, scroll all the way to the bottom of the page you selected. Under the Contact Us menu, select Chat and wait a few moments for the chat app to load.

You'll be connected to a representative in a matter of seconds. The agents on live chat are available 24/7, although you should expect longer wait times on weekends.

How To Contact AT&T Through Social Media

Another way to get in touch with the company's representatives is by using one of the many social media accounts owned and operated by AT&T.

You can send a message to the company on:

The company typically responds to customer questions and complaints on social media within 24 hours.

Choose DoNotPay and Never Wait on Hold Again

Nobody likes waiting on hold, but when you have a pressing issue with AT&T and want it resolved as quickly as possible, it doesn’t seem like there’s a better choice. Writing an email is definitely less time-consuming, but you’d often have to wait several days for a response.

That’s why we came up with a way to connect with customer service representatives without ever having to wait on hold. That’s right—DoNotPay lets you completely bypass the phone que!

The app can call any company’s customer service for you and will notify you as soon as a support agent takes your call. This way, you can take care of other business while the app takes over this tedious task, and only pick up the phone once you’re connected to a live person.

Here’s how you can skip the phone queue with DoNotPay:

  1. in your web browser
  2. Choose the Skip Waiting on Hold product
  3. Type the name on the company
  4. Click on the name and select Call Now

The average waiting time will be displayed on your screen. The app will notify you when a support agent takes your call, so there’s no risk of missing the window and having to call back again.

AT&T Wronged You? DoNotPay Helps You Fight Back!

Customer satisfaction isn’t always a business’ first priority. If a company is giving you trouble, DoNotPay can help you get your money back or even send demand letters to the business in small claims court!

Our award-winning app can also assist you in filing insurance and warranty claims, as well as help you request an item return and gift card cash back. If you’re short on cash, DoNotPay can also help you find unclaimed money, as well as show you how to lower your bills.

Bypass the Bureaucratic Maze With DoNotPay

Sick of filling out dozens of papers and wasting countless hours on tedious bureaucratic processes? DoNotPay has a variety of solutions for you that will both save you a ton of time and spare you the headache!

With a few clicks, DoNotPay can help you:

Want your issue solved now?