ByWhat's AJ Bell's Customer Service Contact Information?
AJ Bell is an online investment company that was founded in 1995 by Andy Bell. The company has grown to become one of the largest financial platforms in the UK and currently has £74.1 billion in assets. The platform lets investors invest in different shares and investment trusts using their general trading account, SIPP and ISA products.
When you have an issue that you would like handled, getting in touch with can be challenging. To speak to an agent, you may have to make multiple phone calls and have the patience of a saint. So, if you are tired of listening to that annoying hold music, skip the waiting on hold with DoNotPay.
How Do I Contact AJ Bell if I Have a Complaint?
While AJ Bell hopes that customers never have complaints, it's not uncommon for people to raise issues and concerns about their services.
Getting in touch with may be difficult though. But if you have a concern, you can contact the company and let them sort it for you using these methods:
| AJ Bell Head Office | 4 Exchange Quays
Salford Quays Manchester M5 3EE |
| AJ Bell Telephone | 0345 40 89 100 |
| AJ Bell Email | enquiry@ajbell.co.uk |
| AJ Bell London Office | 1st Floor
49 Southwark Bridge Road London SE1 9HH |
| AJ Bell Email | enquiry@ajbell.co.uk |
| AJ Bell Support | Live chat feature |
AJ Bell telephone support can be reached from Monday to Friday between 8 am, and 7 pm and from 10 am to 2 pm on Saturdays, London time. Their live chat feature is available Monday to Friday between 8 am and 5 pm.
Filing a Complaint With Financial Ombudsman
AJ Bell doesn't always successfully respond to customers' complaints, so if your efforts are not successful, you can contact a financial ombudsman. You should reach out to the ombudsman within six months of receiving an unsatisfactory response from AJ Bell.
A financial ombudsman will ask for the following:
- Your personal information, including name and address
- Your issues with AJ Bell
- What your complaint relates to
The ombudsman will then investigate your claims once they have ascertained that it's something they can help you with. During this process, they will contact AJ Bell about their side of the story and weigh all the available facts without any favouritism. Once it has been determined that you have been treated unfairly, the ombudsman will advise AJ Bell to compensate you and make things right.
How to Contact a Financial Ombudsman
You can contact a financial ombudsman about your complaint using the following methods.
- Online
- Telephone
- By post
1. File a Complaint With Ombudsman Online
Before beginning the process, you will need:
- Name of the company
- The dates of the correspondence with the company
- Your account details
You can make a complaint by using an online form.
2. File a Complaint With Ombudsman Via Telephone
Call the financial ombudsman helpline on 08000234567 and file your complaint. The phone lines are available between 8 am and 5 pm, Monday to Friday, and 9 am and 1 pm on Saturday.
3. File a Complaint by Post
Send a letter to the financial ombudsman and make your complaint.
Their physical address is
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Why You May Want to Contact Customer Service
Calling AJ Bell or any other company's customer service is not everyone's cup of tea, but it can be necessary if you want your concerns addressed.
Besides filing a complaint, here are some of the reasons you may contact AJ Bell customer support:
- Find out more about the company's products and services and how to invest.
- When facing technical issues
- When you have billing issues
- When you want to change your account
Get in Touch With AJ Bell Customer Service Using DoNotPay
Even though AJ Bell has customer service support, there are challenges you may face when you contact them. You can be put on hold for long hours or catch an agent off guard with questions they don't have answers to. To avoid dealing with all these frustrations, use DoNotPay.
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Here is how you can start:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you’d like to call.
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