Reach Zalando Customer Service Without the Wait

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Contact Zalando Customer Service Agents the Easy Way

Zalando is a German online fashion retailer specialising in shoes, clothing and accessories. The company was founded in 2008 and has since grown to become one of the largest online fashion retailers in Europe. But with the growth comes one challenge – contacting their customer service.

Getting in touch with Zalando customer service can be challenging, especially if you need to speak to someone. While their website claims to offer 24/7 live phone support, it can be nearly impossible to speak with a human representative. Instead, you are put on hold and sent through a seemingly endless phone tree of options. Each time you select an option, you are put on hold again, only to be put into another phone queue after a few minutes.

Thankfully, there is a solution to this problem in the form of DoNotPay. This ground-breaking bot can automatically dial number, allowing you to skip through those endless phone trees and speak to a real human being quickly and easily. So the next time you need help from Zalando, let DoNotPay take care of everything for you so that you can get back to browsing your favourite shoes, clothes or accessories.

Zalando Support Contact Number and Email

If you need to contact , here are a few channels that you can use:

Chat With Chatbot

The easiest way to contact Zalando is by using their live chat feature. This can be accessed by logging into your account and clicking on the "live chat" button. If the bot can't help you, it will transfer you to a live customer service representative who can help you with your inquiry.


Alternatively, you can contact the specialists at Zalando at 0 113 868 4694. The website points out that the waiting time is about 2 minutes, but it usually takes more than that due to many people calling in. Office hours are 8:00 am - 8:00 pm from Mondays to Saturdays and 9:00 am - 5:00 pm on Sundays.


If you prefer to contact Zalando by email, you can fill out the form on the "contact us" page of the website. You should expect to receive a response within a day or two. Again, this can take longer if more people are sending emails.

Zalando Support/FAQ SiteFAQ
Zalando Phone Number0 113 868 4694
Zalando Support EmailZalando Support

Zalando Corporate Address

Zalando HQ

Valeska-Gert-Str. ⅘

10243 Berlin


The address is useful when you want to mail in your letter, talk to someone on their customer support in person or intend to file a lawsuit against Zalando. Before filing a lawsuit, you need to know where to send a demand letter or serve Zalando.

Alternative Ways to Resolve Service Complaints

When it comes to resolving customer service complaints, you can take a few different routes. Depending on the severity of the complaint, you may be able to resolve it through:

Alternative Dispute Resolution Schemes

One option is to use alternative dispute resolution, such as mediation or arbitration. This can be a good option if you want to avoid going to court. Alternative dispute resolution schemes are typically informal and can often be quicker and cheaper than court.

Contacting the Consumer Ombudsman

Ombudsmen are usually independent third parties who can investigate complaints and offer recommendations for a resolution.

You can appeal to the consumer ombudsman if:

  • You've tried to solve the issue with Zalando and ADR unsuccessfully
  • Zalando fails to resolve your complaint after a certain amount of days (usually 40 days) of receiving it.
  • An administrative or service error occurred.

Taking the Case to Small Claims Court

Finally, you can file a small claims court case. This is a good option if you have a valid claim and you want to get a monetary award. You can escalate the issue to the small claims if all the above methods have failed and you're claiming not more than £10,000. Ultimately, the best way to resolve a customer service complaint will depend on the situation. But by familiarising yourself with the different options available, you can ensure that you find the best resolution for your particular case.

Common Reasons People Contact Zalando Customer Support

There are several reasons to contact the customer support team at Zalando.

For example:

  1. You have questions or concerns about the products you have ordered.
  2. You're experiencing technical difficulties with your order or account.
  3. You want to request a refund for overcharged products, etc.
  4. You want to address billing problems.

Get in Touch With Zalando Customer Service With DoNotPay

It is difficult and frustrating to try to reach customer service for an online retailer like Zalando. Usually, you'll spend a long time on hold or have to dial their number repeatedly. Fortunately, there's now a new and innovative solution to this problem: the DoNotPay app. This exciting new technology has a Skip Waiting on Hold product that connects customers directly to Zalando customer service, allowing users to quickly and easily obtain assistance without ever having to wait on hold.

Here's how you can use DoNotPay to skip the Zalando phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it, DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

DoNotPay is an innovative service that can help you resolve customer service issues for any company, large or small. If you're seeking help cancelling your service or getting a refund from any company in the UK or US, DoNotPay can help. Just specify the company name and your problem, and we'll do the rest.

Here are some examples of companies' customer service that DoNotPay can help with:

What Else Can DoNotPay Do?

DoNotPay is more than just a aid app; it's a powerful tool that helps people fight bureaucracy and beat big corporations.

In addition to helping you resolve parking tickets, this amazing tool can also assist you in addressing many other issues that commonly arise with companies, such as:

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