Yoox Return Policy Guide to Product Refund and Exchange

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A Practical Yoox Return Policy Guide to a Quick and Easy Refund or Exchange

Have you bought garments or shoes from Yoox you can’t pair with other fashion items? Have no worries because the Yoox return policy entitles you to a refund and, in some cases, an exchange.

Because fashion is quick to change, it’s essential to exercise your customer rights without delay. To streamline the tedious return procedures, —a one-stop solution for all inconveniences. With the world’s first AI Consumer Champion, dealing with Yoox will be a piece of cake.

Yoox Return Policy—Everything You Need To Know To File a Request

You are eligible for a return if you purchased the product on Yoox’s official website. According to the Yoox returns policy, you can submit a return request within 60 days from the transaction date. Note that you have to hand the item to a courier before the official deadline.

Depending on the circumstances, products have to meet one or more requirements to qualify for a refund or an exchange. They have to be:

  • Unworn
  • Defective
  • Unwashed
  • Undamaged
  • Sent in the original packaging

Ensure that all tags, stickers, and protective materials are in place as well.

Navigate to the Return Form page to initiate the return or replacement procedure. The fashion company will send you a confirmation email when they receive your request.

What if Products Don’t Meet All the Requirements?

According to the Yoox return policy, merchandise must meet all the requirements to qualify for the return. Otherwise, the vendor reserves the right to refuse your request. Even if the company accepts the return, you may get a reduced refund or amount for a product exchange.

What Merchandise Is Eligible for Exchange?

To find out whether the item you want to return is eligible for exchange, follow these steps:

  1. Go to the Return Form page
  2. Choose the Exchange option
  3. Browse goods that qualify for exchange

If the product you wish to send back is listed, choose a replacement option indicated by the form. Once you do, cancellation isn’t an option because only one exchange is available per commodity.

Note that you can exchange the item only for the same model of a different color and/or size.

Do All Yoox Items Qualify for a Return?

There are several types of goods you can’t return, and these are:

  • Jewelry
  • Final sale products
  • Swimwear
  • Customized or personalized items
  • Undergarments
  • Sealed products—such as cosmetics—opened after delivery

What Are the Refund Times and Procedures?

Once you initiate the return procedure and the merchant accepts it, you need to ship the products by following the requirements set by the Yoox return policy. Upon the reception of the package, the seller should confirm the return conditions in three to seven business days. Once they process the request, they send the money to the payment method you used for the original purchase.

The times may vary, depending on the payment method:

  • Clients who used PayPal for the original transaction will receive their money the moment the fashion company sends the refund
  • Clients who paid with cards are subject to the policy of the card issuer, but it usually doesn’t take longer than two billing cycles

Note that the refund will be lower than the paid amount because of the shipping costs.

If you opt for an exchange, you will get the replacement up to 30 days from the moment the merchant receives the shipment.

What Shipment Options Do I Have?

You can choose a shipping company to send your return to Yoox. Whichever courier you pick, the expenses are on you. The fashion company recommends UPS for two reasons:

  • You will receive a pre-printed label, so you don’t have to pay the $6,95 fee in advance
  • It’s easy to track the parcel and estimate when you may receive a refund or a replacement

If you send the parcel via UPS, Yoox deducts costs from the refund upon the reception of the package and validity confirmation.

Note that you have to pay the additional $5 restocking fee if you live in Canada.

Speed Up Your Return and Cut Costs With DoNotPay

To file a return request and send the merchandise back without much dawdling, use DoNotPay. Exercise your customer rights and avoid the tedious return procedure by following these steps:

  1. Opt for the Item Return Request option
  2. Answer our chatbot’s questions and attach photos, if applicable
  3. Hit Submit

The system generates a custom letter informing Yoox why you wish to return or exchange the products. We set a deadline for their response, so they should contact you soon. A prepaid return label accompanies the form, so you don’t have to worry about additional shipping charges.

Can DoNotPay Assist Me With Returns to Other Vendors?

Use DoNotPay to request a refund or an exchange from any merchant. In the following table, you can find the return policies of some well-known retailers:

REIEddie BauerSephora
Office DepotFamily DollarKohl’s
TargeteBayVictoria’s Secret

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