Wren Customer Service Hacks You Didn't Know

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

What's the Fastest Way to Reach Wren's Customer Service

Getting ahold of can be difficult, especially when you need a live customer agent. Even when you find the correct phone number to use, it can be a huge waste of time until someone finally picks up. That simply won't do when you have a time-sensitive appointment or other urgent matter on the line, like a failing appliance that may lead to costly issues such as food spoilage, an unusable kitchen, or other property damage.

According to one report from a customer who claims Wren's poor service caused him a veritable remodeling nightmare, Wren's customer service line is known to make people wait over 30 minutes and even simply cut off the line even when you do wait it out. Many customers also claim that Wren's kitchen products are made of shoddy materials and are poorly fabricated. They also often report poor service that amounts to waiting in the middle of a kitchen renovation — leaving customers without a kitchen and little recourse.

is always looking for new ways to help you cut through time-wasting and administrative hassles, and we've created an automated robo-dialer to help you eliminate Wren's customer service hold times. We also compiled this handy guide to help you get in touch with Wren Kitchen (or file complaints about them) and resolve issues you may have when anything goes wrong with their products or services.

Wren Support Contact Number and Email

Like many companies' websites, Wren Kitchen's "Contact Us" page annoyingly sends you through a maze of links designed to reduce direct communication with them. We've scoured their site and compiled Wren's contact info below.

Wren Contact Info
Wren Telephone (UK)0345 127 7008
Wren Telephone (US)1-855-701-9090
Wren Emailcustomercare@wrenkitchens.com
Wren Post AddressCustomer Service Department

Wren Kitchens

The Nest

Falkland Way


DN18 5RL

Some customers report being completely ignored even when there is an extremely distressing issue at hand, and it's a gamble whether or not they'll take your issue seriously or not — regardless of the polite window dressing plastered all over their online complaint form (see under the "Ombudsman" section below). It's best to have all of your 8-digit order numbers and product info close at hand to make the process as smooth as possible in the event you finally get through to Wren's customer service on your own.

Alternate Ways to Resolve Wren Kitchen Customer Service Complaints

If contacting Wren yourself doesn't yield satisfactory results — and it usually doesn't — there are several other methods available to you.

Use DoNotPay to Get Wren Kitchen Refunds

If (or when) Wren needs to be hit where it hurts, a refund is a good way to do it — or, more importantly, make some amount of a wrong situation right again. That's why DoNotPay has also created an automated Refund/Chargeback product to help you get a refund from Wren, even when they resist!

The Alternative Dispute Resolution (ADR) Process

The ADR process was created to minimize unnecessary court activity by giving customers and vendors an alternate method of resolving disputes. Mediation is the softer version, where an impartial third party helps both sides come to a mutually acceptable resolution, while arbitration carries more force, involving a decision that's legally binding on one or both parties. Consider the level of harm or damage caused or being caused to you by Wren's high-ranking staff when making your ADR request — mediation may be best when the issue isn't so egregious, whereas more outstanding problems could require arbitration instead.

File a Complaint With an Ombudsman

If you're dissatisfied with Wren's response, you can escalate the issue with an ombudsman. DoNotPay can help you quickly and correctly file a complaint against Wren Kitchen's responsible employee(s) — but to do it yourself, you'll need to contact the Furniture and Home Improvement Ombudsman. The ombudsman will require you to try and resolve the dispute with Wren Kitchen yourself, first. The general process is simple:

  1. Send your complaint to Wren first using their Complaint Policy webpage.
  2. Document your communication (writing is best for legal purposes)
  3. Take this information to the Furniture Ombudsman.

Wren even lists one of the relevant ombudsman's contact info on their complaint procedure:

Furniture Ombudsman Contact
Telephone0333 241 3209
PostThe Furniture and Home Improvement Ombudsman

Premier House, First Floor

1-5 Argyle Way

Stevenage, Hertfordshire


The Furniture & Home Improvement Ombudsman even has another website at FHIO.org set up specifically for online complaints about Wren customers.

File a Claim Against Wren in Small Claims Court

It's possible to sue any business's responsible parties for damages and/or injuries. Each small claims court has its own limits, which are:

Click on any of the three links just given to be taken to the online small claims court portal according to your region. Much of the work can be done online, but it is still confusing and hard to use without guidance, especially if it's your first time.

Wren's Corporate Address

If you are going the legal route, you'll need the right address to send the correct parties legal notices and demands. Here is Wren Kitchen's corporate headquarters contact info — use the address and send your communication by post, and be aware that anything said over the phone is as though it never happened, because it's so hard to prove.

Wren Kitchen Corporate HQ
AddressWren Kitchens

The Nest

Falkland Way


DN18 5RL

Phone0345 127 7008

Here's how to get through to a live agent on this number (instructions per mid-2022):

  1. When the line asks you for an 8-digit order number or telephone number, simply hold.
  2. Hold again when it asks you about installation services.
  3. Press '2' for the 'anything else' option

You'll then be with an operator who will forward you to the relevant department.

Wren Kitchen's Executive Team

Although Wren's CEO sadly saw an estimated net-worth reduction of £77 million in 2021, Wren itself saw a hefty profit boost after using over £15.5 million from governmental job-retention programs — and then cruelly used hundreds of their employees, suddenly laying them off to avoid contributing to the furlough scheme the employees otherwise would have benefitted from in early 2020 amidst pandemic fear. As a robot and a lawyer, we like to maintain a fair and impartial view of most human affairs; but even we have to say… wow.

Here is a list of Wren Kitchen's executive staff so you know in particular to address in your constructive criticism:

Note that as tempting as it might be, it's not a good idea to simply indiscriminately write to various parties without a good strategy because it could severely limit your legal leverage. It's best to start with a primary contact whose title is germane to your issue, and then work your way up the hierarchy if the initial contacts prove unable or unwilling to resolve the issues they are specifically responsible for. For example, you may be best off trying to notify the store manager if the issue was highly local in nature and then move on to their immediate superior as necessary.

Get in Touch With Wren Customer Service Using DoNotPay

If is frustrating on top of their having already frustrated you, you can eliminate phone queue wait times (and much more) with DoNotPay's low monthly subscription. With our Skip Waiting on Hold product, we call Wren's customer service line for you and hold your place in line. Then, we notify you as soon as a live agent picks up.

Here's how you can use DoNotPay to skip Wren's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

Poor customer-facing service is unfortunately a common theme in today's out-of-control corporate whirl. DoNotPay's robo-dialer works the same for any customer service phone line, eliminating the need to wait on hold so that you can focus on more important matters. We've also created other customer service guides for popular/not-so-popular companies:

What Else Can DoNotPay Do?

For a low monthly rate, DoNotPay members get access to an extremely extensive array of beaurocracy-busting services and automated tools, such as:

There's no reason to tolerate corporate-governmental abuse or obscene amounts of paperwork hassles anymore! Not when you've got the world's first AI Consumer Champion just the press of a button away.

Want your issue solved now?