Vokèra by Riello Customer Service Hacks You Didn't Know

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Vokèra by Riello Customer Service Hacks You Didn't Know

Vokera has been in existence for over 35 years and is now a leading provider of heating and hot water solutions across the UK. Its product portfolio includes heat pumps, water heaters, boilers, controls, solar thermal panels, and unvented cylinders for pressure boiling. Whether you are buying products, learning about energy saving, or need repairs, Vokera's customer service is on standby to offer the help you need. The customer service centre is open from Monday to Friday from 8:15 am – 5:00 pm and on Saturday from 8:00 am – 12:00 pm.

The easiest way to contact is through the phone or send an email. Since the company serves many people daily, you may have to wait online for some time before connecting to a live person for help. Not to worry, because DoNotPay has a Customer Service UK product to help you save time.

Vokera Support Contact Number and Email

Vokera understand the risks that come with handling heating appliances like boilers and so insists that their customers call for help the minute they notice something might be wrong. Additionally, has a detailed FAQ section and a library of downloadable literature on the user manuals, installation and servicing manuals, and brochures with information for different products.

All the guides you find in the FAQ section are meant to give you a basic guide and help you troubleshoot your boiler without help. But, if you still can't get it to work after several attempts, don't hesitate to contact customer service and book servicing. For more personalized help, you can contact customer support through the following channels.

  • Telephone – Call 01274 866100 during the working hours from Monday to Friday from 8:15 am – 5:00 pm and on Saturday from 8:00 am – 12:00 pm.
  • Email – Send an email to service@vokera.co.uk explaining your issue, and remember to include all the necessary details so your problem can be solved fully.
  • Contact form – Fill out the contact form detailing your issue in the message section. Ensure that you provide the right phone number and email address that a Vokera customer service representative can use to contact you.

This table summarizes the different ways you can contact Vokera customer service.

Vokera Support/FAQ Sitehttps://www.smythstoys.com/contact-us
Vokera Phone Number 1 –

Homeowner support

01274 866100
Vokera Phone Number 2 –

For Installer support

01727 744028
Vokera FaxNot Available
Vokera Support Emailservice@vokera.co.uk

Vokera Corporate Address

If you'd like to visit Vokera, you can find the corporate office at the following address.

Border lake House Unit 7 Riverside

Industrial Estate London Colney,


United Kingdom

You may also need the address in case you have to send demand letters to the company for an unresolved case.

Common Reasons People Contact Vokera Customer Service

People contacting Vokera customer service are mostly seeking to understand why their boiler is behaving in a certain way and what they can do about it. Some of the most commonly asked questions include the following.

  1. My central heating / hot water has stopped working. What should I do?
  2. My central heating won't come on after being turned off during the summer. What should I do?
  3. Why is my boiler not lighting?
  4. What could be the cause of continuing drops in water pressure?
  5. Why is water being discharged from the boiler via the outside pipe?

Vokera has answered these questions in the FAQ section, and you can get help from there if your questions are similar to what is there. It's better to check this section before contacting customer service as you can save more time this way.

How to Contact Vokera Customer Service With the Help of DoNotPay

has a Customer Service product that can help you skip the queue and wait in line for you until the phone is connected to a representative. This allows you to focus on other tasks as DoNotPay will alert you immediately after your call is connected so that you can speak to the available agent. You'll only need to let DoNotPay know that you want to contact Vokare at a certain time and let it do the rest for you.

Here is how it works.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it, DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do?

DoNotPay connects with multiple companies and can easily help you contact their customer service agents.

Some of the ways DoNotPay can help you include:

Check out product for more information.

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