How to Reach Virgin Active's Customer Service Reps Quickly

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How to Reach Virgin Active's Customer Service Reps Quickly

As a fitness enthusiast, health clubs provide excellent equipment and knowledgeable personnel to help you achieve your goals. Virgin Active is one such health club popular in the UK for members looking to build strength, stability or stamina. If you want to join them but do not know where to start, the can point you in the right direction.

You will, however, need the help of DoNotPay to achieve this, as the long phone queue could mean you have to wait on hold. We can also help you jump the long phone queue when dealing with customer service from o2, John Lewis, Walmart, Amazon, Virgin Media, Marriott, Sky, Vodafone, EE and Currys.

Virgin Active Support Contact Number and Email

If you would like to contact Virgin active for any reason, be it advice on how to enrol or to lodge a complaint, you can do so using the following contact information.

How to Contact Virgin Active

Virgin Active Phone020 7717 9000
Virgin Active
Virgin Active Postal addressVirgin Active Limited, 26 Little Trinity Lane, Mansion House, London, EC4V 2AR.
Virgin Active WebsiteContact Us

Virgin Active is active in 7 other countries. Therefore, there is no need to get confused if you come across different contact details, as these could be relevant to chains in other countries. You should use the above details to contact

Alternative Ways to Resolve Customer Service Complaints

If you have contacted Virgin Active customer service but have not received a response or are unhappy with their decision, you can complain more using other options.

Consumer Arbitration

Consumer arbitration specialises in resolving disputes between consumers and traders and does so without the influence of outside parties.

In the gym sector, consumer arbitration covers disputes involving consumers and businesses such as:

  • Sports clubs
  • Day spas
  • Activity centres
  • Gyms
  • Health clubs

They can thus help you with your Virgin Active complaint, as it falls within their purview. However, to qualify for arbitration, you must have already complained to Virgin Active directly and received a response which you did not agree with or are yet to receive a response 8 weeks after communicating with them.

If that is the case, you can get help from consumer arbitration by downloading their complaint form, filling it out and sending it to:

Consumer Arbitration

Stratford Office Village

Unit 12 Walker Avenue, Wolverton

Milton Keynes

MK12 5TW

You could also visit their online portal to file a complaint. The portal is accessible through the website. All you have to do is go to the home page and click 'start my complaint." Once you have filed the complaint, you will be taken to your personal portal page, where you can check on the progress of your case. You can also call them on 0203 540 8063 and tell them about your complaint.

Alternative Dispute Resolution for Retail (Retail ADR)

Retail ADR can help you escalate a complaint involving a gym or health club to ensure a swift resolution of the issue. Before contacting this dispute resolution scheme, you must have complained to Virgin Active and not received a response within 8 weeks, or you received a deadlock letter after submission.

Retail ADR will need accurate information on how the events unfolded. Also, provide accompanying evidence such as receipts or paragraphs that support your claim.

The resolution scheme will then examine both sides of the story and decide whether your complaint is valid and requires remedying.

They make then ask Virgin Active to make amends by:

  1. Issuing a formal apology
  2. Providing a refund or extra sessions
  3. Offering financial compensation of up to £25,000 if there is proof of financial loss on your end

If the outcome is not in your favour or you are unhappy with their decision for whatever reason, you are free to seek resolution elsewhere, including in a court of law.

Common Reasons People Contact Virgin Active Support?

You can contact Virgin active customer service for several reasons, including but not limited to:

  1. Membership cancellation
  2. Enquire about the duration of your contract
  3. The clubs you have access to
  4. Refunds

If your issue has to do with cancellation, you do not have to contact Virgin Active as DoNotPay can do that on your behalf thanks to the cancel anything product.

Get in Touch With Virgin Active Customer Service Using DoNotPay

You do not have to wait on hold every time you contact the virgin active customer service. can wait on hold on your behalf and notify you once an agent is ready to answer your call.

Follow these easy steps to enjoy our skip waiting on hold product:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you’d like to call.
  4. Click on the name of the company and have us do the work for you.

What Else Can DoNotPay Do?

Helping you skip the customer service phone queue is one of the many things we do. We can also assist you to:

Sign up with us to enjoy these and other product offerings in the comfort of your home.

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