The Best Way to Contact Victorian Plumbing's Customer Service

Victoria is a leading online retailer for bathroom products. If you have an issue that you'd like to bring forward to the company, you have the option to contact Victorian Plumbing customer service. However, contacting customer service is not always so easy since the company encourages you to first their virtual assistant and discuss the issue. If the assistant is not able to answer your questions or help sort out your issue, then they will connect you with a member of the customer service team.

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Victorian Plumbing Support Contact Number and Email

If you need help or want to raise an issue, you can reach Victorian Plumbing through:

• Live chat agent
• Email
• Phone
• Letter

Live Chat Agent

Victorian Plumbing has a virtual assistant who can help answer questions. You will need to provide your name, email address, and a message describing the nature of your issue. If the assistant is unable to help you, they will advise you on what to do next, which is usually connecting you to a member of Victorian Plumbing customer service. The live chat agent I available during these hours:

• Monday - Friday: 8:00 am - 8:45 pm
• Saturday: 8:30 am - 4:45 pm
• Sundays and Bank Holidays: 9:30 am - 5:45 pm

Email

Another way to get in touch is to write customer service an email. Use this email address info@victorianplumbing.co.uk and give customer service 2 working days to respond. The company however states that they are experiencing delays, so you might find that it takes longer than 2 days to get a response.

Phone

You can also use Victorian Plumbing customer service number to reach customer support. If you are a Trade customer, use this number tel:01695664200 to talk to a member of the trade team. The number is active Monday to Friday between 9 am and 5 pm.

By Letter

You can also reach Victorian plumbing customer service by letter using this address:

Victorian Plumbing

22 Grimrod Place,

Skelmersdale,

WN8 9UU

United Kingdom

Here is a quick table showing how you can reach Victorian Plumbing customer support.

Alternative Ways to Resolve Customer Service Complaints

Talking to customer service will in most cases get you a satisfactory response. If, however, they take too long to respond, give you an unsatisfactory response, or you want to complain some more, there are other ways you can do that. Some alternatives you can consider include:

• ADR Schemes
• Ombudsman
• Small Claims Court

ADR Schemes

Alternative Dispute Resolution (ADR) schemes provide mediation and arbitration services for consumers who are aggrieved but do not want to go to court yet. With ADR, you will need to first contact Victorian Plumbing customer service and go through the complaints process. If they do not respond within 8 weeks, or if they do not give a satisfactory response, then you can take the next step which is ADR.

UK law recognizes ADR schemes as a way of dealing with consumer complaints. To use this option, you will need to contact Victoria Plumbing for the name and website of the approved ADR body. You can always seek more guidance from the Consumer Advice helpline.

Ombudsman

As with ADR schemes, you will need to first go through the Victorian Plumbing customer complaints process before contacting an ombudsman. If you are not sure if you should be contacting an ombudsman just yet, here is a list of reasons for when to contact an ombudsman:

1. You've complained to Victorian Plumbing without receiving a satisfactory response
2. It's 8 or more weeks since you complained to the company but have not received a response
3. You want to complain more
4. You have not yet started court action

An ombudsman will investigate the issue and decide on what happens next. Since Victorian Plumbing deals with home improvement products, use the Furniture & Home Improvements ombudsman. You can find more details on how to start a dispute by visiting the site.

Small Claims Court

The small claims court provides an alternative avenue to complain to Victorian Plumbing if you have tried all other options but you are still unsatisfied. It's usually a last resort option when you feel that the company has breached its contract. To get started, be sure that you understand how the small claims court works. For instance, you can only use this option if the amount you wish to claim is less than £10,000.

Victorian Plumbing Corporate Address

Aside from the Victorian Plumbing customer service number, you will need the corporate address if you intend to file a lawsuit against Victorian Plumbing in small claims court. You will need to send a demand letter or serve the company, so use the address below:

Victorian Plumbing, 22 Grimrod Place, Skelmersdale, WN8 9UU, United Kingdom

Use DoNotPay to Get Victorian Plumbing Refunds

If you're unhappy with a product you bought from Victorian Plumbing, contacting their customer care team is one step towards getting your refund. There is also a refund process that you can follow, but that can be long and tedious. If you need assistance getting a refund from a company, DoNotPay can help!

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Common Reasons People Contact Victorian Plumbing Support?

If you're looking for a Victorian Plumbing customer service number, you are not alone. People contact customer care for a myriad of reasons, including:

1. Faulty products
2. Delayed shipping
3. Guidance for how to use a product
4. To express dissatisfaction
5. Others just want general information or answers to a quick question.

Regardless of your reasons for contacting customer service, you like everyone else, must be tired of the hold music, the wait, some more wait time, and a menu of options that just makes the whole process long and tedious. Skip all that today and let DoNotPay help!

Get in Touch With Victorian Plumbing Customer Service Using DoNotPay

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Here's how to get started/Here's how you can use DoNotPay to skip the Victorian Plumbing phone queue:

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