Utility Point's Customer Service Hacks That Actually Work

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Utility Point's Customer Service Hacks That Actually Work

Everyone has experienced the agony of waiting for a customer care representative to answer the phone. The last thing you want to do when you have a problem, query, or complaint is spend hours trying to find a solution. Utility Point is a natural gas and power service provider. The procedure of contacting Utility Point customer support may be tiring and frustrating.

Customer service phone calls are known for long wait times, whether a store like Currys, Walmart, or Amazon or a service provider like O2, John Lewis, or Virgin Media. In addition, calling a firm like Vodafone, Sky, or EE about your phone or internet might impact your work and other duties that need immediate attention.

Even with large businesses like Marriott, it might be tough to identify who to contact. You can rely on DoNotPay to assist you in solving some issues in contacting customer support. DoNotPay's web browser allows you to avoid lengthy lines, and you can for an account.

Contact Numbers for Utility Point

Since Utility Point has now switched to EDF as their new provider, you can reach them at the following numbers:

Utility Point SMS07481 341 928
Utility Point Phone Number0333 009 7120
Utility Point WhatsApp07480 802 942

Alternative Methods to Contact Utility Point

You might not always be able to reach customer service at Utility Point. Or you might not get an answer to your complaint that makes you happy. You might want to think of other ways to fix your problem in this situation.

Utility Point customer service complaints can be solved in several ways, which is good news.


If you can't get Utility Point to solve your problem, you should communicate to an ombudsman. The ombudsman will look into the problem and try to find a solution. But they won't do anything if you've already gone to court.

ADR Schemes

Alternative dispute resolution, also called ADR, is a way to solve problems or grievances without going to court. There are two kinds of ADR systems: arbitration and mediation. But ADR schemes only work in certain industries, like energy, telecom, and financial services. Utility Point is qualified for the ADR scheme because it is in the energy sector.

There are many different types of arbitration, but the most common is when a neutral third party reviews the evidence and provides a binding ruling. Regulated sectors in the United Kingdom have built ADR programmes of considerable size and scope.

Through the use of mediation, a third party assists disputing parties in reaching a resolution that is agreeable to both of them.

How DoNotPay Can Help You Send demand letters to Utility Point in Small Claims Court

If you think Utility Point's customer service has done something wrong, you should take them to court. But starting a lawsuit is hard, and finding a reputable lawyer takes time and costs a lot of money. All these factors make some wonder if it's worth the effort.

DoNotPay is here to make sure that everything is worth it. We speed up and simplify the process. You don't have to spend weeks writing the lawsuit or pay a lot of money to a lawyer to handle the procedures. Alternatively, our bot will handle the situation for you.

Here's what we can do for you:

  1. Find out if your case can be heard in small claims court. You can usually get a small claim, anywhere between $5,000 and $10,000. The list below can help you figure out the amount of money you are obligated to get in your state.
  2. DoNotPay can be used to write a demand letter.
  3. Fill out the right forms for court.
  4. Send Utility Point your complaint.
  5. Serve the firm.
  6. Use our ready-made script in court and win your case.

Let DoNotPay Contact Utility Point on Your Behalf

A human being, rather than a computer, maybe the ideal person to address your issue. However, not all companies respond to emails. Getting to yours might take days or weeks, depending on how long they keep a backlog of emails from other individuals with the same issue. It's not worth the wait if your issue is time-critical.

In such a circumstance, DoNotPay comes to the rescue. You may focus on your business while we take care of the communication. We'll contact Utility Point's customer care team and resolve your problem quickly. Here are the steps we take to accomplish this goal.

  1. Visit DoNotPay and register for a free account

  2. Select the 'Skip Waiting On Hold' product by typing it in

  3. Do some research on the business you want to contact

  4. All you need to do is click on it and we'll take care of the remaining process

DoNotPay Helps in Many Other Ways as Well

There are a host of other things that DoNotPay is known to assist with as well. A few of the most important ones right off the top include the following:

How Else Can DoNotPay Assist You?

Avoiding long lines at the customer care desk is a convenient feature, but it's only the start of DoNotPay's capabilities. Please know that we're always here to assist in any way we can. DoNotPay offers a wide range of services, including the following:

  • Evading or avoiding parking tickets
  • Acquiring burner phone numbers that operate
  • Stopping the usage of services that you no longer need

We live in a rapidly changing world where we expect immediate answers to our problems. Try now, and you'll never have to wait on hold again.

Want your issue solved now?