Reaching USAA Customer Service Easily and Quickly

 The best number at which to reach USAA is 1-800-531-8722, but calling can mean a long wait. Fortunately, the days when we have to go through a lengthy song-and-dance to reach a customer service agent are over, thanks to DoNotPay. The app navigates the phone tree and waits on hold for you. Simply wait for it to ping you when an agent is on the line. Save precious time. Access DoNotPay through any web browser. 

Phone numbers for the USAA support group

 The United Services Automobile Association (USAA) is a Texas-based firm that’s been providing insurance, banking, brokerage, financial planning, investments, and retirement services to individuals who are serving or have served in the Armed Forces. USAA was established in 1922. The company offers its services around the world and is supported by its 19 financial centers. As a global company, they understand the importance of always being available to their clients. To that end, USAA has developed a robust and dynamic customer service department.  


This financial group is known for its friendly and professional customer care representatives. All their customer care agents are talented, highly trained, and experienced in handling a large number of customers. 

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Here are the key numbers to dial if you need assistance or answers.

24/7 Customer Service Number 1-800-531-8722
Technical Help for Website 1-877-632-3002
Financial Assistance 1-877-314-2255
Roadside Help 1-800-531-8555
USAA Insurance  800-531-8722

 USAA’s main customer care number is 800-531-8722. This is the number to call for all your concerns regarding your accounts, automobile, banking, claims, life insurance, and so on. They’re open around the clock, every day. 

For USAA insurance, you can call 800-531-8722. Customer care agents are available to answer your questions from Mondays to Fridays, from 7:00 a.m. to 5:30 p.m

To speak to a customer care representative, dial the specific department you wish to reach. An automated voice prompt will answer and provide you with several options. Just hit the corresponding number. 

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How to get in touch with USAA by mail

 USAA guarantees that help is available at any time. While there are numerous ways to voice your concerns, you can’t send them an email. The company doesn’t have a customer service email address. However, you can mail USAA at its main postal address:

USAA

9800 Fredericksburg Rd.

San Antonio, TX, 78288

The best methods of contacting are to call the company or to log on to their website. Members should go to the USAA login page here. You are guaranteed the utmost security. 

Those who don’t have an online ID or password yet must set one up to get all the support USAA and its community can provide. Signing up is easy and can be done in a few minutes. 

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How to save time and get fast help with your USAA concerns

USAA is known for its excellent service, which is reflected in the loyalty of its members. However, the company is aware that disputes and questions are inevitable. USAA has provided several ways to address complaints

One way to resolve concerns is to call customer service. You can either go through the voice response system or talk directly to a live agent.

  1. Dial 1-201-531-8722 (main) or 1-800-531-8722 (toll-free). 
  2. The voice prompt will ask for your USAA number or social security number. 
  3. The company’s customer service line is navigated by voice command. Answer the questions clearly to be directed to the proper department. For instance, you can say “membership information” or “verify coverage.” If you want to go back to the main menu, say “Main Menu” or “Repeat.”
  4. You also have the option to respond with your keypad. From the main menu, an automated voice will offer several choices. Press 1 for membership information, 2 to verify coverage, 3 for claims, and 4 to order an appeal.
  5. If you want to speak directly to a human customer service agent, dial the USAA number and say “another member” clearly. You will then be connected to a human customer service agent. 

You can also file a claim online using the company’s mobile app.

  1. Download the app from either the App Store or Google Play
  2. Set up an account. Once that’s done, you can log on and activate several security measures, like a fingerprint, facial, or voice recognition. 
  3. Type your question or state what you need. The in-app assistance will provide you with specific guidance. 
  4. Look for the insurance feature. Click on the icon. You can then report a claim or request roadside assistance. 
  5. Your claim will be transferred to a claims adjuster once you’ve sent it. 

You also have the option to file a claim or register your complaints on the company’s official website. 

  1. Log in to the official USAA site. 
  2. Click on “Help” at the top of the page. The page will show you several areas in which you might need assistance, like roadside assistance, auto claims, and property claims. 
  3. Click on the “Report a Claim” button. 

If all else fails, try USAA’s social media accounts, including Facebook and Twitter.

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USAA corporate addresses

The company’s main headquarters are located in San Antonio, Texas, USA. Clients can reach any of USAA’s numerous departments through its main phone number. But in the interest of efficiency, consumers should try to send mail directly to the relevant department. Here are the addresses to which you can address your letters:

Department Mailing Address Phone Numbers
Headquarters USAA

9800 Fredericksburg Rd.,

San Antonio, TX 78288

210-53-USAA (8722)

800-531-USAA (8722)

#USAA (8722) mobile shortcut

Accessibility services USAA Accessibility Operations Director

9800 Fredericksburg Road

San Antonio, TX 78288

800-531-8722
Banking services USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX, 78288

800-531-5717 (FAX)
Financial planning services USAA Financial Planning Services

10750 McDermott Freeway

San Antonio, TX, 78288

877-314-2255

888-414-7526 (FAX)

Investments group USAA Investments Management Company

P.O Box 659453

San Antonio, TX 78265

800-292-8177 (FAX)
Life, health, and annuities USAA Life Insurance Company of New York

529 Main St.,

Highland Falls, NY 10928

 

You can also check out USAA’s website at www.usaa.com

USAA executive group

Primary contact

 

 

 

 

 

Becky (LeGrand) Ploeger

Vice President, Sales & Service Strategy

9800 Fredericksburg Road

San Antonio, TX 78288

becky.ploeger@usaa.com

LinkedIn

Secondary contacts

 

 

 

 

 

Laura Bishop

Executive Vice President and Chief Financial Officer 

9800 Fredericksburg Road

San Antonio, TX 78288 USA

laura.bishop@usaa.com

LinkedIn

Dana Simmons 

 

 

 

 

 

Executive Vice President, CEO’s Chief of Staff

9800 Fredericksburg Road

San Antonio, TX 78288 USA

dana.simmons@usaa.com

LinkedIn

Chief Executive

Stuart Parker

 

 

 

 

 

President and CEO

9800 Fredericksburg Road

San Antonio, TX 78288 USA

stuart.parker@usaa.com

Corporate profile 

USAA’s daily operations and staff are capably managed by the 12 members of the company’s Executive Team, which includes President and CEO Capt. Stuart Parker, (Ret.) USAF. The board of directors regularly evaluates the effectiveness of the executive council. The Board is made up of 17 individuals with exemplary civilian and military standing. 

USAA has a large team of customer service agents trained to handle and evaluate your concerns. While you can contact the executive team for vital matters that you feel haven’t been appropriately addressed, it’s best to do so as a last resort. 

What if my concerns are still unanswered? Can I sue USAA in small claims court?

DoNotPay can help you sue any company in small claims court, including USAA. Here is a comprehensive guide. The process is quite simple:

  1. DoNotPay will generate a demand letter you can send to USAA. You must send it to show that you tried to settle things outside of court.
  2. If you don’t get an answer to your demand letter, you can start filling out the court forms. DoNotPay helps you fill these forms and provides enough copies for you to submit.
  3. Next, you will file an official complaint. DoNotPay will guide you through this process.
  4. The next step is to serve USAA—inform them that they are being sued, and for what reason.
  5. Finally, show up in court and present your case. DoNotPay will generate a script for you, so you will know what to say.

Need quick answers? Post a comment or ask your question below.

Don’t be afraid to ask for assistance. USAA has one of the most loyal and dynamic communities. Share your experience or query with them. There’s someone out there who has experienced the same problem and can share their wisdom with you. Their advice can help save you time and effort.  

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Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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