Reach Universal Credit's Customer Service Rep Without the Wait

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Reach Universal Credit's Customer Service Rep Without the Wait

Most times, contacting customer service support is exhausting. People have to wait all day to get the help they need from a company. It’s a waste of time.

Is it possible to get past that with ? Universal Credit is a payment option that helps people with their living costs. Users get paid once or twice monthly, especially in Scotland. You can receive it if you are unemployed, can't work, or are on a low income.

Getting a live human to talk to at Universal Credit could be difficult. You may need to pass through a long phone queue while waiting in line. With DoNotPay, you can boycott all these processes and reach the company fast.

Universal Credit Customer Service Number

You can contact universal credit through your online account or call their helpline. Here’s the contact information for :

Universal Credit Support/FAQ SiteSupport Page
Universal Credit Phone Number 10800 328 5644
Universal Credit Phone Number 2 (Textphone)0800 328 1344

Common Reasons People Contact Universal Credit Customer Service

People get the if they have any of the following issues:

1. Applying for a Universal Credit

Most people contact Universal Credit during the initial stage of their Universal Credit claim. They can reach the company online or by phone.

2. Difficulties Managing a Claim

To get Universal Credit, you need to do specific things. If you're ready to look for a job, this can include going with your coach to appointments. You must attend whether your meeting is in-person, phone, or video call. Otherwise, the inability to participate can affect your Universal Credit payments. If there's a genuine reason for being absent, contact the company immediately.

3. Difficulty Using the Online Account

There are so many activities on the Universal Credit online account. These include:

  • Recording childcare costs
  • Checking your Universal Credit payments
  • Keeping records of everything you did to prepare or seek work
  • Reporting a change of circumstances
  • Reading all received messages and the ones you send to your work coach
  • Providing information about health status or disability

When someone finds it difficult to use their online account, it can affect their activities.

4. Domestic Abuse

Most people contact Universal Credit if they're a victim of domestic abuse. The company can support and help the person open a new Universal Credit claim. The ex-spouse won't have to access any details concerning the new suit.

Alternative Ways to Resolve Customer Service Complaints

If you cannot get a satisfactory response from Universal Credit or you want to complain more, there are other options.

Alternative Dispute Resolution (ADR) Schemes

Through ADR schemes, both parties can reach an amicable solution. It also offers independent arbitration to rule over the case.

ADR methods include:

  1. Early neutral evaluation
  2. Negotiation
  3. Conciliation
  4. Mediation
  5. Arbitration


Another form of ADR is the ombudsman. When you reach a deadlock position with Universal Credit, you can contact the ombudsman. This occurs when you've gone through the company's official complaint process and get to a stage where the company can no longer assist.

Ensure you solve any issues with the company first, as an ombudsman could be your last option.

Small Claims Court

If the company breaches its contract, you have the right to use the small claims court. But, before using them, you need to show that you have tried some other methods to seek a solution. In England and Wales, you can claim an average amount of £10,000, £5,000 in Scotland, and £3,000 in Northern Ireland.

How to Reach Universal Credit Customer Support Using DoNotPay

If you experience any problem with Universal Credit, you will need an immediate solution. It can be infuriating to dial the service line a couple of times and spend hours on hold until a support agent answers you.

For that reason, DoNotPay has developed the Skip Waiting on Hold product. With it, you won't spend hours waiting on hold any longer! DoNotPay can call the Universal Credit customer service number and wait on hold for you. Immediately a support agent picks up, we will notify you, so you can explain the problem and get the answers you seek.

Here's how you can use DoNotPay to skip the Universal Credit phone queue:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you’d like to call.
  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will notify you once someone is available so you can talk to a customer support agent without spending much time waiting in line.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

Are you also facing any difficulty with other companies? No need to panic! With DoNotPay, you're only one step away from reaching the most significant companies globally, irrespective of the industry. We can help you skip the queue at over 10,000 companies worldwide.

Below is a list of several top companies DoNotPay can help you reach:

Are you worried because your favourite company isn't there? If you can't find an article for the company you seek, don't worry. Check our website; maybe we already have a way to enable you to reach them without waiting in line.

What Else Can DoNotpay Do?

DoNotPay is a versatile company that can solve a wide range of issues. Do you want to schedule DMV appointments or need help with bills? Are you having issues with filing a complaint or analysing TOS? DoNotPay is here to help.

Besides helping you contact Universal Credit customer service, we can also help you with the following:

Join DoNotPay today to skip the phone queue and speak to a live customer service agent immediately!

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