The Best Way to Contact TV Licence Customer Service

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Need to Speak to TV Licence Customer Service? DoNotPay Can Help!

If you plan to watch or record programmes on a computer, TV, or other devices while they are broadcasting or plan to download and watch BBC programmes using iPlayer, you need to have a TV licence. For a colour TV, it will cost you £159, and a black and white TV will be £53.50 per year. If you have an issue with your TV licence, you will have to reach out to the .

Trying to reach a live person can be challenging, as evidenced by a stat from Privilege Insurance that says that an average Brit will spend around four and a half months waiting in queues. However, you can use DoNotPay's Skip Waiting on Hold product to avoid spending a bunch of time waiting for someone to pick up. You can also use this service for other businesses, such as Walmart, Currys, Amazon, Sky, EE, Virgin Media, John Lewis, Marriott, Vodafone, and O2. At DoNotPay, we are happy to help you get your TV Licence issue resolved quickly.

TV Licence Support Contact Information

If you want to reach out to , here is some useful contact information.

TV Licence Phone number:0300 790 6096
TV Licence FAQ site:
TV Licence Chatbox:Go to the contact us page and select Virtual Assistant
TV Licence Address:Customer Relations, TV Licensing, Darlington, DL98 1TL
TV Licence Contact us page:

Other Ways to Resolve Customer Service Complaints

If you feel that the people controlling your TV Licence did not properly resolve your complaint, there are three other things you can do.

ADR Schemes

One way you can settle a dispute with TV Licence is by using Alternative Dispute Resolution (ADR). Typically, this will take the form of either arbitration or mediation. Arbitration is where a third party looks at the facts and makes a decision. Mediation also involves a third party, but the decision is generally beneficial to both parties.

There are ADR schemes in multiple regulated sectors, but the three most common are:

  • Energy
  • Financial services
  • Telecoms


If you want an impartial person to look at your issue, an ombudsman is a good choice. They will look at the facts and remain neutral while they make their decision. After you go through the first three steps of filing a complaint with TV Licence, you can reach out to an ombudsman.

Small Claims Court

If talking to an ombudsman and trying ADR doesn't work, you aren't out of solutions. You can then take your issue to a small claims court. Then, depending on where in the UK you live, you can claim varying amounts of money from a small claims court.

  • Scotland: £5,000
  • England and Wales: £10,000
  • Northern Ireland: £3,000

Common Reasons People Might Get in Touch With TV Licence Support

You might want to reach out to TV Licence support if you have one of the following issues.

  1. It is being claimed that you did not apply for a licence that you know you did.
  2. You were charged the wrong amount.
  3. You cancelled your licence but were still charged.

Those are just a few examples of reasons why you might need to reach out to customer support. Any issue you have is worth reaching out to get it resolved.

Contact TV Licence Customer Service Using DoNotPay

When you have an issue, it is frustrating to feel like you can’t get it resolved. Wasting time sitting in a phone queue just makes it that much worse. Instead of doing that, use DoNotPay's Skip Waiting on Hold product. We make the call for you, and when someone answers the phone, the call will be transferred over to you to explain your situation.

Here is what the process looks like.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's everything. DoNotPay will alert you when someone picks up. Then, you can talk to a customer support representative without having to wait on hold.

How Else Can DoNotPay Help?

We are happy to help you get your issue with your TV Licence resolved, but there is much more we can do for you. We can assist you with a wide variety of tasks through our work with multiple companies/entities.

Here are some things we can help you with.


It can be easy to get frustrated when you have a problem that you're struggling to get resolved. That frustration is compounded by feeling like you are wasting time sitting on the phone waiting for someone to pick you up. However, if you use DoNotPay's Skip Waiting on Hold product, you won't have to waste time sitting in a phone queue. Reach out today to find out more about how we can help.

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